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At-a-Glance Team Documents 2023 Updates

Newly updated team-focused IT at-a-glance documents are here, offering an introduction for new and existing IT staff who want to learn about WashU IT. These materials are quick references about services each team provides, offer background about how to request work, as well as information about team leadership, and how to view active work different teams have on their docket.   

This content is incorporated into the IT onboarding process for new hires and helps us improve our Operating Rhythm (how tools, process, and people come together to get work done) in this newer hybrid environment. 

The following teams are covered in the in our at-a-glance documents that have been updated in 2023: 

  • Information Security (OIS) 
  • Research Infrastructure Service (RIS) 
  • Enterprise Applications (EA) 
  • Vended Application Management (VAM) 
  • IT Finance Administration 
  • Data Management (Data@WashU) 
  • PPMO & Service Assurance 
  • Service Management Office (SMO) 
  • Business Analysis Services 
  • Organizational Change Management (OCM) 
  • Student Technology Services (STS) 
  • Tech Den 
  • Service Desk 
  • Danforth Deskside Support 
  • Customer Relationship Management (CRM) 
  • Quality Assurance (QA) 
  • Systems and Procedures (Workday) 
  • Media Services 
  • Access Management 
  • Collaboration (Email and Calendaring) 
  • Desktop Engineering 
  • Identity and Access Management 
  • Network Engineering 
  • Network Operations Center (NOC) 
  • Web Tools 
  • Platform Engineering 

These documents are part of an ongoing process to collaboratively develop and implement work intake and tracking solutions that represent and support the way in which all of our teams operate.  

If you have questions or feedback, email