Shared IT Services Transforms WashU Campuses in 2021

The Shared Information Technology Services (SITS) Program was designed to rebalance the Information Technology (IT) delivery model at Washington University in St. Louis by establishing a shared infrastructure and end-user computing platform that enables seamless sharing of information and positions the University for strategic advancement. In January 2015, the Shared IT Services Program launched with […]

September 10: ServiceNow Upgrades

Washington University Information Technology will update both instances of ServiceNow, wustl.service-now.com and wusm.service-now.com, on September 10, between 5:00pm and 10:00pm. While ServiceNow conducts rolling upgrades across multiple data centers to eliminate downtime, you may experience minor performance degradation during the maintenance window. Have questions? Email us, referencing CHG0037218. We appreciate your patience as we enhance our services.Visit our Status Page for the current status and planned maintenance of […]

Planview PPM Pro: Accurate Project Tracking

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Please remember to submit your Planview PPM Pro timesheet by noon today. Are you Charging Time to the Appropriate Project? Make sure you are allocating your time to projects and tasks that accurately reflect the work you are doing. If you cannot find a project or task you worked on, contact the project or resource manager for that task. […]

August 10: ITIL V4 Foundation Training Update

The next 2-day remote learning ITIL V4 Foundation class offered by our training provider, Stormwind Studios, is on August 30, 2021, 9:30 a.m. – 3:00 p.m. – August 31, 2021, 10:00 a.m. – 3:00 p.m. Additional classes may be offered this year. Please work with your resource manager to avoid staffing deficiencies. Contractors and student […]

Planview PPM Pro: Timesheet Reminder

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Please remember to submit your Planview PPM Pro timesheet by noon today. Manager’s Corner Please notify ppmo@wustl.edu when people from departments outside of WashU IT transfer off of projects tracked in Planview. Please include that employee’s end date for the project. Time Submission Leaderboard The following departments achieved over 93% for submitting timesheets on time last week. IT OCIO – 100% Research Infrastructure […]

Planview PPM Pro: Time Off

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Please remember to submit your Planview PPM Pro timesheet by noon today. Time Off Please remember to submit your timesheet prior to taking time off if you will be away through the submission deadlines. Time submission: Mondays by noon Time approval: Tuesdays by noon Managers, please remember to notify your backup approver when taking time off. Time Submission […]

Gartner Campus Access

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Washington University Information Technology is pleased to announce that Gartner research and webinars are now available to all current students, faculty and staff. Log in with your WUSTL Key to access Gartner resources and search for topics you are interested in. Gartner is a research and advisory company that provides insights (articles, webinars, etc.) on the […]

Planview PPM Pro: FY21 Leaderboard

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Please remember to submit your Planview timesheet by noon today. FY21 Leaderboard The stats are in for FY21. Below are the overall percentages for the fiscal year (starting in October). Congratulations IT Administration and Information Security! Submissions Department PercentageOn Time IT Administration 92% Shared Infrastructure 89% Enterprise Applications 87% End User Services 86% Information Security Office (CISO) 86% […]

Planview PPM Pro

Managers’ Corner – How to View Approved Timesheets for Your Staff Select the Home tab Select Resources Filter for +My Direct Reports Right click the resource name and select View Timesheets Select the drop down menu for a particular timesheet Time Submission Leaderboard The following departments achieved over 93% for approving timesheets on time last week. Enterprise Data Management – 100% IT […]

Planview: Holiday Deadlines and FY22 Service Ops

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Submission and Approval Date Change: Fourth of July Planview submission and approval dates for time entry the week of June 28 to July 2 have been adjusted as shown below to accommodate for the July 5 Holiday. Timesheet for Week of 6/28 – 7/2 Staff Submission Date Tuesday, July 6 Resource Manager Approval Date Wednesday, July 7 If you are planning […]