IT Staff News

Hiring for Customer Service

By Aisha Goodman Hamilton on October 10, 2018 in IT Staff News

We are a customer service organization with IT expertise. This focus is detailed in the IT@WashU mission, vision and values statements. As the organization has renewed its focus on improving the customer experience, WashU IT and the OCIO have added language to all job descriptions emphasizing cus...

Our Tobacco-Free Campus

By Aisha Goodman Hamilton on October 10, 2018 in IT Staff News

A gentle reminder that all Washington University campuses are tobacco-free. Smoking and the use of all other tobacco products is prohibited on the entire campus including inside vehicles parked in campus parking lots and on sidewalks next to buildings occupied by WashU students, staff, and facult...

Celebrating the Completion of the Slate Implementation

By Aisha Goodman Hamilton on October 10, 2018 in IT Staff News

While Undergraduate Admissions has been live with Slate for some time now, we have recently closed the final tasks within the implementation project! The purpose of this project was to replace the home-grown WashU Undergraduate Admissions System with a modern, configurable software application to...

Customer Service Week Recap

By Aisha Goodman Hamilton on October 10, 2018 in Customer Service, IT Staff News

This month, IT staff celebrated Customer Service Week with food, training, engagement and more! Each day, staff was encouraged to consider the ways they impact the customer experience and how to improve it. From welcoming the WashU community to the new building at the open house event to congrega...

Training for Great Customer Experiences

By quintsmith on October 10, 2018 in Customer Service, IT Staff News

As WashU IT continues our focus on providing the best possible customer service, teams across our organization have been working to find opportunities to make improvements to our processes. According to Senior Director of IT Administration Katherine Krajcovic, “It’s not just about providing custo...

October 2018 – Welcome New Staff

By Aisha Goodman Hamilton on October 3, 2018 in IT Staff News

Welcome our new staff! September new hires: Paul Blackman PPMO Contract Consultant, Project Manager Julie Onesty PPMO Contract Consultant, Project Manager Steve Rosenow Enterprise Applications Contract Consultant, Technical Lead Emily Follman Enterprise Applications Contract Consultant, Project M...

A QA with the New Director of EUS

By Aisha Goodman Hamilton on September 11, 2018 in IT Staff News

Rick Herman, the new director of WashU IT End User Services (EUS), is just beginning to settle into his new role, but has already taken steps to understand the challenge ahead by talking to staff. In this interview, he discusses his first few weeks in the role and his optimistic outlook for the f...

September 2018 – Welcome New Staff

By Aisha Goodman Hamilton on September 5, 2018 in IT Staff News

Welcome our new staff! August new hires: WashU IT – End User Services Cortes,Raul Technical Support Specialist WashU IT – End User Services Jackson,Jeffrey Technical Support Specialist WashU IT – End User Services Sneed,Jordan Christian Technical Support Specialist WashU IT-Ente...

An IT Passport to Efficient, Collaborative Workflows

By quintsmith on August 8, 2018 in IT Staff News

WashU IT is launching the Passport campaign later this month to highlight the ways that our tools and services can improve collaborative tasks. With this campaign, we took a look at software with powerful integrations that is currently being underused by our users. Our goal is to connect members ...