In April, the Service Management Office (SMO) launched the new, monthly IT Service Management (ITSM) roundtable series. The inaugural session was a great success with more than two hundred attendees. Last month, we discussed the ITIL practice – Change Enablement. We look forward to continuing the momentum in June by hosting an interactive conversation regarding […]
Category: IT Staff News
Streamlining email with Outlook rules and quick steps
In busy work environments, managing email efficiently is essential. Microsoft Outlook offers two powerful features, Rules and Quick Steps, that help transform an overwhelming inbox into a more organized and manageable system. Organized, Automatically Outlook Rules automatically sort incoming messages based on criteria such as sender or subject. This helps: By handling routine sorting in […]
WashU IT Knowledge Management: Go-Live Aug. 3
The Operating Model Knowledge Management project hits a major milestone this summer, with a planned go-live date of Aug. 3. The project strengthens three areas that have long needed attention: how knowledge content is managed, how its quality is measured, and how it aligns to the WashU IT Service Portfolio. The approach is deliberate — […]
Service Portfolio project progress
The Service Portfolio project continues to make significant progress as one of the four foundational initiatives supporting WashU IT’s Operating Model and FY27 goals. A well-defined Service Portfolio creates a common understanding of the services WashU IT delivers and the value provided. The Service Portfolio initiative: Over the last several months, the Service Portfolio team has achieved several milestones. […]
Complete Mathematica and SAS software renewals by June 26th
With important renewal deadlines fast approaching, Washington University teams are being urged to take immediate action to maintain access to essential software tools, including Mathematica and SAS. Employees who rely on these applications to support their daily work must ensure their licenses are properly reviewed and renewed through the Software Renewal process. Failure to act by the upcoming deadlines could result in interrupted access […]
Save the date: July Virtual Lunch & Learn series announced
Software Asset Management (SAM) will host four Virtual Lunch & Learn sessions this July, providing the WashU community with an opportunity to learn about key software updates directly from manufacturer subject matter experts (SMEs). The July schedule includes: Each session will highlight recent software changes, best practices, and upcoming developments, while giving attendees the opportunity to […]
WashU IT Team successfully manages recent Canvas incident
Washington University in St. Louis Information Technology and distributed IT partners successfully navigated a global service incident in May affecting the university’s Canvas instance. A cybersecurity breach of Canvas created challenges for schools, colleges and universities around the world. Thanks to swift coordination, standout individual efforts within the team and the university’s business continuity plan, the global […]
Streamlining the day: A guide to Microsoft To Do
Microsoft To Do serves as a versatile task management application designed to help users organize, prioritize and manage daily responsibilities across various platforms. Available on Windows, macOS, iOS, Android, and the web, the app automatically syncs with Outlook Tasks and Microsoft Planner, allowing users to view and manage flagged emails, project tasks and personal errands as actionable items in one centralized […]
ITSM Roundtable: Change Enablement at WashU
April launched IT Service Management (ITSM) new roundtable discussions. The inaugural session was a great success with nearly 200 attendees. This month, ITSM looks forward to continuing the momentum by hosting an interactive conversation regarding Change Enablement at WashU. The WashU community is impacted by change each and every day. From small configuration updates to campuswide initiatives, change is everywhere. In this month’s session, attendees will step back from tools and process […]
Reminder: Complete annual HIPAA Refresher Training before June 30
As the end of the fiscal year approaches, employees are reminded to complete the mandatory HIPAA Refresher Training requirement. Assigned July 1, 2025, all staff members should verify whether they have completed the training by checking their status in Workday. Those who have not yet completed the module can do so via Workday or attend a live […]