As we greet the new spring season and warmer temperatures, we also offer a warm welcome to the newest members of the WashU IT team. January 2023 Jessica Haas, IT Project Manager I – End User Services Tammy Wickware, IT Project Manager II – Enterprise Applications Hannu Turri, Information Security Architect – Information Security Madeline […]
Category: IT Staff News
Privileged Access Management (PAM): PM Guard to be Retired – User Action Requested
As part of our Privileged Access Management (PAM) cybersecurity strategy, WashU IT is implementing CyberArk, a patented vault technology used for managing and recording both credential storage and remote desktop access. As part of this plan, WashU IT will migrate its Identity Access Management (IAM) security tool from PMGuard to CyberArk. PMGuard will then be […]
April 3: Atlassian Cloud Migration
The first migration to the Atlassian Cloud will be underway in less than two weeks. IT-related Confluence spaces and Jira projects are scheduled to migrate March 30-April 2. (Business-related spaces and projects and RIS will migrate in late Spring.) The new cloud environment will be available Monday, April 3. Please note that any edits made […]
Requests and Incidents for IT Support Staff
March 23: Achieving Service Excellence – The Customer Service Component Training Launches
In support of our promise of service excellence to our customers, WashU IT End User Services (EUS) is launching Achieving Service Excellence – The Customer Service Component web-based training in Learn@Work on March 23. The training is required annually of all EUS staff; however, staff with WUSM ITSS and other WashU IT groups are welcome to […]
Student Tech Services (STS): 3D Printing, the Virtual Experience and Gaming Advances Among Tech Trends Tracked at Annual Consumer Electronics Show in Las Vegas
From Sony to Samsung, LG to Amazon, Tesla to BMW and more, companies introduced the latest and greatest emerging tech trends during the recent Annual Consumer Electronics Show in Las Vegas. Tech Den and Student Technology Services (STS) managers, Peeti Sithiyopasakul and Scott Markovich, returned to WashU with insights into what is new and exciting, […]
WashU IT Welcomes Microsoft 365 (M365) Apps on February 8th, 2023.
WashU IT became the first department at WashU to adopt Microsoft 365 (M365) Apps, Washington University’s cloud-based productivity platform. All the latest productivity apps are included in M365, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, and OneDrive. Microsoft has made a major change to the branding of its Microsoft Office product. Microsoft Office is […]
Walter Named New DCIO/AVC for Research, Clinical, and Medical Education Technologies
Following a nationwide search, WashU IT’s Amy Walter has been named Deputy Chief Information Officer and Associate Vice Chancellor for Research, Clinical and Medical Education Technologies. She assumed the responsibilities of the inaugural position Feb. 1. Selected for the role following a national search, Walter will continue working closely with Jessie Minton, Vice Chancellor for […]
What’s Happening in EUS: Systems and Procedures Changing Name to Systems Support
Effective Monday, February 13th, WashU IT Systems and Procedures will be renamed to WashU IT Systems Support. “The name WashU IT Systems Support better aligns with the specialized phone support we provide for applications such as Workday, ADIS, RMS, and Learn@Work,” says Lisa Jordan, Assistant Director End User Services, Service Desk. Systems Support’s functions will remain […]
WashU IT Welcomes New Hires
Welcome to Our New WashU IT Team Members As we embark on a New Year, we are joined by some new faces. Each new hire adds to the richness of the WashU IT workplace culture. A mix of expertise, talent, experience, and personality makes it possible for us to serve our customers and achieve our […]