The Atlassian Cloud Migration Project team has reached the milestone of retiring the on-premises Confluence and Jira applications, along with their associated servers. While retirement planning began 2 years earlier, core project activities officially began in October of 2022 as the team began to gather requirements and learn the features and functionality unique to the Atlassian […]
Category: IT Staff News
Planview ServiceNow Request Form
WashU IT is pleased to introduce the Planview Administrative Requests ServiceNow request form for Planview related issues, requests, and questions. Simply select the Type of request from the drop down menu and enter the details in the Please describe your request field. Exception: New License Requests Have Questions? Submit a Planview Administrative Request or visit the Planview resources webpage.
Student Technology Services (STS): April Fool’s Event: A Playful Twist on “Free Apple”
April Fool’s Day at WashU often brings a playful spirit, and this year, Student Technology Services (STS) took the opportunity to join in the fun with a creative prank that left students both amused and delighted. STS decided to host a giveaway advertised as offering “free apple products” to students. The announcement sparked curiosity and […]
Customer Relationship Management (CRM) Training Launching in May
An upcoming training opportunity to enhance our collective efforts in providing exceptional service will launch in May. The training module, Achieving Service Excellence – The Customer Relationship Management (CRM) Component is designed to equip IT support staff with the necessary skills to assess and enhance customer satisfaction effectively. What to Expect The CRM training is […]
March IT All Hands recording and materials now available
The meeting recording and the presentation materials from the March IT All Hands meeting are now available for review. If you were unable to attend last month’s meeting, or if you just want a recap, please explore the materials from the last meeting, or any of the past meetings from the last several years.
Unlocking Success: The Story Behind our Mass Emailing Makeover
The Emma Product Replacement for ListServ Maestro project was created to replace the aging ListServ and ListServ Maestro applications and associated hardware. These common good applications enable mass emailing functionality for various populations across the university. The introduction of Emma to Groups 1, 2 and 3 has been met with enthusiastic reception, leading the team to accelerate […]
Public university directory being phased out
The Washington University in St. Louis online directory, which includes faculty, staff and student names, phone numbers and email addresses, is being phased out. University leaders decided to remove the directory to protect WashU community members’ privacy and security, helping to prevent cold calls, phishing campaigns and other data security threats. The online directory will […]
Check out the well-being resources available to WashU employees
Our mission is deeply rooted in serving others. To do that well, prioritizing self-care is vital. The employee experience at WashU embraces a culture that places emphasis on nurturing well-being. Whether you are interested in joining a team of your peers in the Spring Well-Being Challenge or would like to recognize a colleague for their […]
E-Waste Recycling and Confidential Paper Shredding event at Knight Center successful
The WashU Office of Sustainability and the WashU IT Office of Information Security hosted a successful e-waste recycling and confidential paper shredding event last week at the Knight Center on the Danforth campus. About 2,500 pounds of electronic waste was collected and six totes of confidential documents were shredded during the two-and-a-half hour event. Sustainability Coordinator […]
Empowering Users: Understanding WashU IT End User Services
End User Services serve as the backbone of the WashU IT infrastructure, empowering the university community to focus on their core tasks by understanding, anticipating, and responding to their technological needs. Join Rick Herman, Executive Director End User Services, Michelle Stirnemann, Director End User Services, Thomas Walker, Senior Customer Relationship Manager, and Nancy Webb, Senior […]