IT Staff News

Shared IT Services Aims to Innovate IT in Summer 2020

By blallish on June 17, 2020 in IT Staff News, Shared IT Services

Shared IT Services (SITS) continues to innovate amid the struggles of the COVID-19 pandemic. The COVID-19 order to limit on-campus operations and embrace social distancing meant transitioning much of the WashU workforce to work from home. This change created logistical and technical challenges fo...

Introducing the WashU IT Metrics website

By mgerst on June 16, 2020 in Announcements, IT Staff News, News & Events

Washington University Information Technology is pleased to announce the release of the WashU IT Metrics website. This password protected site (Wustl Key username and password) contains metrics from multiple areas including, but not limited to: VPN and Internet connection bandwidth; customer servi...

June 16 – ITIL v4 Foundation Training Reminder

By allisonstewart on June 15, 2020 in IT Staff News, ITIL

As a reminder, WashU IT staff will attend IT Service Management training to improve our service delivery. Contractors/Student Workers Contractors and student workers should watch the 40-minute LinkedIn Learning ITIL Foundation 4 First Look video. Employees Employees are required to complete a 2-d...

June 1: ServiceNow for IT Support & Services Launched

By allisonstewart on May 29, 2020 in IT Staff News, ServiceNow

On June 1, the new ServiceNow for IT support & services launched. Visit wustl.service-now.com to request IT services or equipment, search for IT solutions, and report IT issues. Please note the following will remain in the legacy instance of ServiceNow at wusm.service-now.com: WUSM Facilities...

WashU IT Employee Thomas Hildebrand Graduates with MBA!

By paige.dunk on May 19, 2020 in IT Staff News

While the uncertainty of COVID-19 has put life on hold for a number of us, many of us are still pushing forward towards new goals and reaching new heights. One WashU IT employee, Thomas Hildebrand, has done just that this spring by graduating with his MBA through Washington University! This is a ...

May 19 Update: ServiceNow Preparations & Expectations

By allisonstewart on May 15, 2020 in IT Staff News, ServiceNow

The new ServiceNow for IT support is set to launch on June 1, 2020. Go to the new ServiceNow at wustl.service-now.com to request IT services or equipment, search for IT solutions, and report IT issues. Please note the following will remain in the legacy instance of ServiceNow at wusm.service-now....

Shared IT Services Lends Hands Across WashU Campuses

By blallish on April 17, 2020 in IT Staff News, Shared IT Services

Shared IT Services (SITS) continues to make an impact for WashU IT, even in the midst of a global pandemic. In March, the SITS team was faced with the challenge of University building closures. During this closure, the team continues to work in areas of Discovery, Communications, File Services mi...

Shared IT Services Continues amid Building Closures

By blallish on March 27, 2020 in IT Staff News, Shared IT Services

The Shared IT Services (SITS) program continues to move forward. Unit migrations to SITS remains a top priority of the Office of the Chief Information Officer and Vice Chancellor of IT at Washington University in St. Louis. In their latest milestone, the SITS project recently surpassed 19,846 wor...