IT Staff News

Sharon Swan Accepts SITS Program Director Position

By Aisha on December 10, 2018 in IT Staff News, Shared IT Services

The Office of the CIO is excited to announce that Sharon Swan has accepted the position of Shared IT Services (SITS) Program Director and will have purview over its progression and program management. Sharon will work closely with the PPMO and the SITS team to lead the project during this time of...

December 2018 – Welcome New Staff

By Aisha on November 29, 2018 in IT Staff News

Welcome our new staff! November new hires: Steve Bartel Network Eng Network Technician I Brad Hawkins Enterprise Apps Systems Engineer II Tasha Lester PPMO Performance Support Analyst Karen Grover Enterprise Apps Contract Consultant, Business Analyst Juanita Reed Enterprise Apps Systems Engineer ...

IT Passport: Building a Community

By quintsmith on November 12, 2018 in Customer Service, IT Staff News

The IT Passport campaign’s primary focus is listening to the collaborative needs of our customers, then reacting with appropriate solutions. When we asked about the collaborative challenges our users were facing, we heard that our customers want to collaborate easily with users outside of our org...

PC Refresh Process Automated!

By Aisha on November 12, 2018 in IT Staff News

In the spirit of collaboration and teamwork, Andre Neal from Enterprise Applications proactively developed a tool to improve and automate the PC inventory process, a process that has been painfully manual for far too long.  Also, Andre went the extra mile and developed a tutorial video which can ...

November 2018 – Welcome New Staff

By Aisha on November 12, 2018 in IT Staff News

Welcome our new staff! October new hires:   Jonathan Schaedler End User Services – SITS Contract Consultant, Technical Support Specialist Kelly Slavin End User Services – Deskside Contract Consultant, Technical Support Specialist LaChelle Steele End User Services – SITS Contract Consultant, ...

Hiring for Customer Service

By Aisha on October 10, 2018 in IT Staff News

We are a customer service organization with IT expertise. This focus is detailed in the IT@WashU mission, vision and values statements. As the organization has renewed its focus on improving the customer experience, WashU IT and the OCIO have added language to all job descriptions emphasizing cus...

Our Tobacco-Free Campus

By Aisha on October 10, 2018 in IT Staff News

A gentle reminder that all Washington University campuses are tobacco-free. Smoking and the use of all other tobacco products is prohibited on the entire campus including inside vehicles parked in campus parking lots and on sidewalks next to buildings occupied by WashU students, staff, and facult...

Celebrating CashNET Integration

By Aisha on October 10, 2018 in IT Staff News

Software Licensing is now a CASHNet site for student purchases of EndNote, Mathematica, and Matlab licenses. No longer do students have to contact Software Licensing during business hours or be concerned if they’re in a public space when providing their card information over a phone. As long as t...

Celebrating the Completion of the Slate Implementation

By Aisha on October 10, 2018 in IT Staff News

While Undergraduate Admissions has been live with Slate for some time now, we have recently closed the final tasks within the implementation project! The purpose of this project was to replace the home-grown WashU Undergraduate Admissions System with a modern, configurable software application to...

Customer Service Week Recap

By Aisha on October 10, 2018 in Customer Service, IT Staff News

This month, IT staff celebrated Customer Service Week with food, training, engagement and more! Each day, staff was encouraged to consider the ways they impact the customer experience and how to improve it. From welcoming the WashU community to the new building at the open house event to congrega...