CRM focuses on building relationships and effective communications that enable you to better leverage information and technology in support of your individual missions.  We work to bridge the gap between the customer and IT by being the voice of the customer to IT and the voice of IT to the customer.

Our Mission: The Voice of the Customer

About Us
Tiffany M. Ruble

Tiffany M. Ruble

Technology Customer Relationship Manager

As a Technology Customer Relationship Manager, Tiffany’s focus is building trusted relationships with Washington University Information Technology (WashU IT) end users in order to better understand their needs, challenges, and priorities.

Thomas E. Walker

Thomas E. Walker

Sr. Technology Customer Relationship Manager

As a Technology Customer Relationship Manager, Thomas’ focus is building trusted relationships with Washington University Information Technology (WashU IT) end users in order to better understand their needs, challenges, and priorities.

Who is my CRM

Unsure who you should contact in your department to get in touch with CRM?

Please feel free to use our CRM Customer Roster to find your Unit CRM Liaison.


CRM Info Sheet

See what we share during our meetings.

SITS Unit Reps

CRM helps facilitate quarterly meetings.

Service Survey

Our biennial survey on IT service quality.


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