Hello everyone! My name is Gary Sonnenberg, and I am the new Operations Supervisor for the End User Services/Service Desk team. I am excited to join the WashU community and bring years of operational excellence to the team. I look forward to the impact that our team will make this year and into the future! […]
Category: End User Services
What’s Happening in End User Services (EUS) – Tech News Spotlight: Celeste Graham
Hello WashU IT! My name is Celeste Graham, I am the new Operations Supervisor for WashU IT End User Services (EUS) and I just celebrated my 2-year anniversary with WashU IT in March! I was asked to tell a bit about myself and my journey to WashU so here it goes! I started my IT career […]
WashU IT Website Modernization Underway: Enhancing User Experience Through Seamless Navigation
We are excited to announce the beginning of the WashU IT Website Modernization project, an important step forward in our ongoing commitment to deliver excellence in customer experience. As part of the ImpacT plan and Here and Next Digital Transformation collaboration, this initiative reflects our dedication to enhancing various facets of our university’s digital infrastructure. […]
May 17: Maestro user access removal
As part of the Maestro retirement, Maestro user access will be removed on May 17th, 2024. Please transition to Emma or another application for mass emailing prior to May 17. Visit the Mass Emailing page for more information. Have questions? Submit a ServiceNow ticket and include Attention: Enabling Applications in your request. We appreciate your patience as we […]
Our future is shaped by our past: Recognizing years of service
Several employees marked anniversaries this month. Whether celebrating 1 year or 25, WashU IT employees are devoted to the success of the institution and their colleagues, and delivering a superior customer experience. Congratulations to those celebrating milestone work anniversaries, and thank you for all you do to support ImpacT, our IT Strategic Plan, each other, […]
May 1: Customer Relationship Management (CRM) Training launched
The Customer Relationship Management (CRM) training that was mentioned in the April 16 Tuesday Tech Newsletter launched on May 1. The training is designed to equip IT support staff with the necessary skills to effectively assess and enhance customer satisfaction. The CRM training is an interactive session that includes: Required annually for End User Services […]
Strengthening Customer Support: WashU IT CRM Team
The WashU IT Customer Relationship Management (CRM) Team provides exceptional customer support by building strong relationships and facilitating effective communication. “We are your partners in ensuring that your needs are met, and your feedback is heard. Our role is to act as the bridge between you and IT, advocating for your concerns and working to […]
Customer Relationship Management (CRM) Training Launching in May
An upcoming training opportunity to enhance our collective efforts in providing exceptional service will launch in May. The training module, Achieving Service Excellence – The Customer Relationship Management (CRM) Component is designed to equip IT support staff with the necessary skills to assess and enhance customer satisfaction effectively. What to Expect The CRM training is […]
March IT All Hands recording and materials now available
The meeting recording and the presentation materials from the March IT All Hands meeting are now available for review. If you were unable to attend last month’s meeting, or if you just want a recap, please explore the materials from the last meeting, or any of the past meetings from the last several years.
Unlocking Success: The Story Behind our Mass Emailing Makeover
The Emma Product Replacement for ListServ Maestro project was created to replace the aging ListServ and ListServ Maestro applications and associated hardware. These common good applications enable mass emailing functionality for various populations across the university. The introduction of Emma to Groups 1, 2 and 3 has been met with enthusiastic reception, leading the team to accelerate […]