New Resource Pages for Project & Program Managers and Resource Managers The Capacity Management team is thrilled to announce the launch of two new resource pages designed to support our community of Project & Program Managers, as well as our Resource Managers. These resource pages are tailored to provide you with the knowledge and tools […]
Category: End User Services
Helping You Navigate WashU IT
Continuing our promise to provide seamless, accessible and transparent IT support and services to the university, WashU IT is excited to introduce the End User Experience (EUX) initiative. This team provides a centralized entrance for our stakeholders and customers so that, together, we can help you better navigate the world of IT. Within EUX, we’ve […]
People of ImpacT, updates on employee engagement and clinical applications, EDI and more are focus of January’s IT All Hands meeting
The recording and materials for the January IT All Hands meeting are now available in the IT All Hands Archives, which are accessible through IT Staff Space. See who was honored with 2024 ImpacT Awards. Explore the Equity, Diversity, and Inclusion update, learn about enhancements to clinical applications, find out what WashU IT is doing […]
Introducing WashU IT’s new navigators
In support of WashU IT’s End User Experience (EUX) initiative, the EUX Navigator Program is being launched, designed to improve collaboration with stakeholders by fostering strong relationships and a sense of community across the university. As part of this program, Dan Williams, Assistant Director of Business Alignment, and Ian Patterson and Dan Skillington, Business Alignment […]
End User Experience (EUX): Leading a Customer Support Team – 4 Strategies for Successes
Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team. Fostering a Collaborative Environment […]
Enterprise Systems & Solutions: Q1 2025 Highlights and Milestones
Enterprise Systems and Solutions is working on a variety of projects. Below is a list of the projects they have completed in Q1 2025. Domain Title Summary Project Team Integrations T3 -EA-14070 – INT834 –McDonnell Genome Institute Daily PO ExtractOutbound McDonnell Genome had been clicking each PO/PDF file to print individually. This project implemented a […]
Stirnemann tapped to join peers to discuss Ivy Institution customer experience best practices
Michelle Stirnemann, Senior Director, End User Experience (EUX) was recently invited to join an Ivy Plus group of her peers to share insights, best practices, and new ideas that will improve the practice of experience management as it relates to IT. As our IT teams continue focusing on providing the best customer experience to our […]
Answers to questions about Zoom’s AI Companion and security
There have been many questions about Zoom’s AI Companion and the security of the transcriptions it creates, as well as the content Zoom uses to train its AI model. Check out a new knowledge base article (KBA) offering a brief overview of the AI Companion tool and WashU’s default settings. “Zoom is always adding and […]
WashU IT At-a-Glance Team Documents
Newly updated team-focused IT at-a-glance documents are here, offering an introduction for new and existing IT staff who want to learn about WashU IT. These materials are quick references about each team’s services, offer background about how to request work, and provide information about team leadership and how to view different teams’ active work on their docket. […]
What’s Happening in End User Services (EUS) – Tech News Spotlight: Gary Sonnenberg
Hello everyone! My name is Gary Sonnenberg, and I am the new Operations Supervisor for the End User Services/Service Desk team. I am excited to join the WashU community and bring years of operational excellence to the team. I look forward to the impact that our team will make this year and into the future! […]