The WashU IT Customer Relationship Management team serves as an advocate for the customer to ensure their needs are conveyed and met. This requires internal coordination. CRM is actively seeking collaboration opportunities and partnerships, directly aligning and supporting our ImpacT guiding principle. We have enjoyed valuable collaborations with Enterprise Applications (EA), Enterprise Engineering (EE), Information […]
Category: End User Services
Follow and share WashU IT on LinkedIn
Last month, WashU IT joined LinkedIn and we are encouraged by the support we have received. We are excited to share stories about our amazing IT professionals, as well as news concerning open positions, and so much more. We invite you to “follow” us and spread the word with your network. Through this new platform, […]
Join WashU IT on LinkedIn
We’re thrilled to share some exciting news with the WashU community; we have officially launched our presence on LinkedIn! This initiative marks an exciting leap toward achieving several strategic objectives. It is not just about creating an online presence; it’s about fostering meaningful connections, facilitating knowledge-sharing, and expanding our horizons in the world of information […]
Learn@Work Compliance Profile
The Learn@Work Compliance Profile, a survey that assigns required job safety and research compliance training, will be updated in September 2023. The new version will provide an updated look and feel, help text, and a streamlined way to answer questions. Release of the new Compliance Profile will be announced on the Learn@Work Home Page. WashU […]
Strengthening the Partnership Between the WashU IT Service Desk and Deskside Teams
Walking a mile in another’s shoes just became more than a metaphor with the IT Service Desk and Deskside teams. In July, the Tech Team Career Crossover program launched. This initiative aspires to build stronger relationships, bridge knowledge gaps, and better facilitate department collaboration in order to deliver better IT services to our WashU community. […]
Software Licensing transitions to End User Services in July 2023
As of Monday, July 3rd, the Software Licensing team, formerly under WashU IT Admin, has transitioned to the WashU IT Depot. This transition aims to enhance the efficiency and effectiveness of our services while better aligning our teams with the evolving needs of our organization. The Software Licensing team has been an integral part of […]
Multiple Winners Identified in InfoSec Roadmap Project Naming
The Information Security Roadmap Team and I would like to thank everyone for their patience as we figured out a solution to the tie that resulted from our Information Security 5-Year Roadmap naming contest. As stated previously in Tuesday Tech, your suggestions were incredible. We appreciate the input that was put forth toward this effort. […]
June 12: PaperCut Mobility Printing Now Available
Washington University in St. Louis uses a print management system called PaperCut to allow students to print from their own laptops to locations across campus. PaperCut Mobility Printing simplifies printing from bring your own device (BYOD) and other end-user managed devices, including smartphones, tablets, laptops. WashU users can easily find and set up printers independently, […]
Fuertes Named Executive Director for IT Digital Transformation
Digital Strategy and Optimized Execution Plan among Top PrioritiesMichelle Fuertes has been named Washington University in St. Louis’ first executive director for Information Technology Digital Transformation (IT-DT). Fuertes’ position dually reports to Chief Technology Officer Greg Hart and professor, and founding Director of the Institute for Informatics (I2), Dr. Philip Payne. Fuertes began her role […]
Splunk and CrowdStrike Server Installation Initiative
A campus wide initiative is underway to improve computer security, namely by installing the Splunk Forwarder and CrowdStrike on all servers by the end of June, as required by InfoSec Policy. The Splunk Forwarder is used to gather real-time log data from servers into a searchable repository. This log data can then be used to […]