WashU IT is pleased to announce the promotion of Lou Trout to Hardware Asset Manager within the Service Management Office (SMO), part of the End User Experience (EUX) team. Trout’s promotion recognizes his extensive background in hardware management, unwavering attention to detail, and commitment to delivering exceptional customer experiences. In this new role, Trout will […]
Category: End User Services
New Walk-Up IT Service Location for students opening July 12
Student Technology Services (STS) is excited to announce a new walk-up service location for students. In support of one of the university’s space planning efforts and ongoing commitment to supporting students, STS will relocate from the Gregg House (located on the South 40) to a more central and visible location in the Danforth University Center […]
New Walk-Up IT Service Desk for students opening July 12
Student Technology Services (STS) is excited to announce a new walk-up help desk location for students. In support of one of the university’s space planning efforts and ongoing commitment to supporting students, STS will relocate from the Gregg House (located on the South 40) to a more central and visible location in the Danforth University […]
Thank you for a successful Maestro/ListServ Server retirement
In a strategic move to enhance mass communication capabilities and migrate to a vended cloud-based solution, the transition from the Maestro/ListServ email communication system to the Emma mass emailing application has been successfully completed. Kudos to the Emma project team, which includes Janet Deyarmin, IT Project Managers III; Matt Gerst, Lead Communications Specialist; Michele Harashe, […]
The Capacity Management Corner: New Resources Announcement
New Resource Pages for Project & Program Managers and Resource Managers The Capacity Management team is thrilled to announce the launch of two new resource pages designed to support our community of Project & Program Managers, as well as our Resource Managers. These resource pages are tailored to provide you with the knowledge and tools […]
Helping You Navigate WashU IT
Continuing our promise to provide seamless, accessible and transparent IT support and services to the university, WashU IT is excited to introduce the End User Experience (EUX) initiative. This team provides a centralized entrance for our stakeholders and customers so that, together, we can help you better navigate the world of IT. Within EUX, we’ve […]
Introducing WashU IT’s new navigators
In support of WashU IT’s End User Experience (EUX) initiative, the EUX Navigator Program is being launched, designed to improve collaboration with stakeholders by fostering strong relationships and a sense of community across the university. As part of this program, Dan Williams, Assistant Director of Business Alignment, and Ian Patterson and Dan Skillington, Business Alignment […]
End User Experience (EUX): Leading a Customer Support Team – 4 Strategies for Successes
Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team. Fostering a Collaborative Environment […]
Stirnemann tapped to join peers to discuss Ivy Institution customer experience best practices
Michelle Stirnemann, Senior Director, End User Experience (EUX) was recently invited to join an Ivy Plus group of her peers to share insights, best practices, and new ideas that will improve the practice of experience management as it relates to IT. As our IT teams continue focusing on providing the best customer experience to our […]
Answers to questions about Zoom’s AI Companion and security
There have been many questions about Zoom’s AI Companion and the security of the transcriptions it creates, as well as the content Zoom uses to train its AI model. Check out a new knowledge base article (KBA) offering a brief overview of the AI Companion tool and WashU’s default settings. “Zoom is always adding and […]