An upcoming training opportunity to enhance our collective efforts in providing exceptional service will launch in May. The training module, Achieving Service Excellence – The Customer Relationship Management (CRM) Component is designed to equip IT support staff with the necessary skills to assess and enhance customer satisfaction effectively. What to Expect The CRM training is […]
Category: End User Services
March IT All Hands recording and materials now available
The meeting recording and the presentation materials from the March IT All Hands meeting are now available for review. If you were unable to attend last month’s meeting, or if you just want a recap, please explore the materials from the last meeting, or any of the past meetings from the last several years.
Unlocking Success: The Story Behind our Mass Emailing Makeover
The Emma Product Replacement for ListServ Maestro project was created to replace the aging ListServ and ListServ Maestro applications and associated hardware. These common good applications enable mass emailing functionality for various populations across the university. The introduction of Emma to Groups 1, 2 and 3 has been met with enthusiastic reception, leading the team to accelerate […]
Public university directory being phased out
The Washington University in St. Louis online directory, which includes faculty, staff and student names, phone numbers and email addresses, is being phased out. University leaders decided to remove the directory to protect WashU community members’ privacy and security, helping to prevent cold calls, phishing campaigns and other data security threats. The online directory will […]
Empowering Users: Understanding WashU IT End User Services
End User Services serve as the backbone of the WashU IT infrastructure, empowering the university community to focus on their core tasks by understanding, anticipating, and responding to their technological needs. Join Rick Herman, Executive Director End User Services, Michelle Stirnemann, Director End User Services, Thomas Walker, Senior Customer Relationship Manager, and Nancy Webb, Senior […]
Meet Your End User Services (EUS) Team: Carissa Braddy & Nick Lowre – Operation Supervisors – WashU IT Service Desk
These dedicated professionals work tirelessly behind the scenes to ensure that every member of our organization has a seamless and efficient experience with our technology and support systems. From troubleshooting technical issues to providing valuable guidance on software and hardware usage, our End User Services team is here to support you every step of the […]
Complete Harassment Prevention Training in Workday by April 12th
All WashU employees have been assigned annual harassment prevention training in Workday, which must be completed by April 12. The course was developed by Skillsoft, a leading expert in compliance training. Contingent employees are not required to complete the training. Warning: some employees might find the simulated photos or exercises to be distressing. The subject […]
Pause to technology purchases and projects involving student data
As we approach the start of the complicated go-live year for Workday Student, we are asking that schools and units pause the purchase of new technologies or the start of new technical projects that involve student data. This pause is temporary but necessary to ensure no negative impacts to our transition to Workday Student. Further, we […]
Patient Engagement: Manage Your Healthcare Online
Are you currently a BJC/WashU patient? Or, do you have a family member that you take care of that is a patient? Then, you should have a MyChart account. Read on to learn how to sign up and become part of the more than a million customers we support through MyChart. How do I sign […]
Unleash the power of collaboration with Monday.com
WashU IT is excited to announce the addition of Monday.com to its portfolio of work management platforms. Monday.com is here to transform the way you work, making Mondays and every other day of the week more efficient, collaborative, and enjoyable. Monday.com is a powerful collaborative work management platform which provides task-driven workspaces to enable users to plan, […]