The ServiceNow CSM implementation project is launching July 29. This project features two main updates: 1) We are adding a new module to the ServiceNow platform called the CSM module (Customer Service Management), that allows us to scale the ServiceNow platform to meet the needs of other support groups at WashU. The first groups using […]
Category: IMPACT IT Strategic Plan
Message from the CIO: Thank you for your quick, coordinated CrowdStrike response
Last week, a global technology outage created widespread issues with airlines, financial industries, hospitals, and others. I want to take this opportunity to thank all of you in WashU IT and our distributed IT partners for your quick, coordinated response in implementing mitigation measures. Neither WashU, nor our BJC partners, were immune from this outage, […]
Join us for an overview of WashU IT’s FY25 Goals during the August IT All Hands meeting
WashU IT’s FY25 Goals will drive the conversation at the next IT All Hands meeting. Join us by Zoom from 3-4 p.m. CT on Wednesday, August 28th as the Senior Leadership Team, led by Chief Information Officer Jessie Minton, walk through the exciting high-level programs and projects guiding our efforts as part of WashU IT’s […]
Employee learning management system (LMS) to transition to Workday Learning
Recently, WashU leadership approved a full transition to Workday Learning, leveraging existing technology that can assign, access and track training, by June 2026. Currently, WashU uses Learn@Work as the primary learning management system. Over the next 2 years, content will be transferred in phases to Workday Learning. This new LMS will improve the employee experience […]
Wrapping up a successful year: Final report on FY24 goals
The WashU IT Senior Leadership Team delivered an exciting update on FY24 goals, wrapping up a successful year of making a powerful impact through the important work being done in support of the university’s Here and Next and the IT ImpacT Strategic Plans. Check out the final report on FY24 Goals.
Seeking more 2024 ImpacT nominations now through November 1st
The first round of 2024 ImpacT awardees was announced during the June IT All Hands meeting. But it’s not too late to nominate a “Person of ImpacT” on your team. We are seeking nominations now through November 1st for individuals who personifies the IT Strategic Plan, ImpacT, and have a significant and positive influence on […]
From Award to Adventure: Josh Kelahan Celebrates 2023 Person of ImpacT Award with a Team Escape Room Challenge
In recognition of his outstanding contributions to WashU IT and the university community, Josh Kelahan, a Systems Engineer III for Enterprise Applications since 2019, was nominated as a 2023 Person of ImpacT. He won a drawing held by WashU IT for all the nominees at the January IT All Hands meeting and got to choose […]
More than 300 attended WashU IT-hosted ImpacT Experience event at EPNEC
WashU IT welcomed more than 300 attendees at an ImpacT Experience event held June 10th in the Eric P. Newman Education Center on the WashU Medical Campus. The event featured nearly 20 tables staffed by representatives from WashU IT, distributed IT partners across campus, and others within the WashU community who are instrumental in securing […]
Preview: Features and Functionality of the New WashU Support Port Launching in July 2024
WashU is introducing a new support portal launching in July 2024 that will add additional functionality and features to our current WashU support portal. Here are four key things you need to know: The new WashU support portal offers a central point to connect you with the right people quickly across central HR, FIN, IT, […]
Join WashU IT and our partners for a June 10th ImpacT event on the Medical Campus
WashU IT is inviting you to attend a special event to highlight the projects and programs in support of ImpacT, the IT Strategic Plan, at the Medical School campus from 10:30 a.m.-1:30 p.m. Monday, June 10 at the Eric P. Newman Education Center (EPNEC). The goal is to introduce to the medical university community, including […]