People-based services that support the management of IT for the university, comprised of consulting services not related to specific services identified in other categories.
Request Services
Business Analysis Request Form – Request Business Analysis Services from the Project & Portfolio Management Office. (Determine business need, identify current and future state, etc.)
IT Professional Services
IT Service Management Office Services – IT Service Management framework methodology (ITIL) training, advice on cost-containment initiatives, practice and process scalability issues, and service management-related compliance concerns.
Organizational Change Management – Training, communications, performance support, documentation, web development, etc.
Project Management Services Request – Request Project Management Services from the Project & Portfolio Management Office
ServiceNow Platform – ServiceNow platform service requests including things such as platform enhancements, ServiceNow group management, and non-IT catalog items. For changes to ServiceNow the catalog items under ITSM should be utilized.
Service Information
Continuous Improvement
Our Focus is to identify gaps and opportunities in current state processes which are impeding an optimal customer experience.
Organizational Change Management
When the Organizational Change Management (OCM) team is engaged, we will work with you to evaluate the impacts of your initiative and provide recommendations for preparing your audience for this change…
Features & Options
- Enterprise architecture
- Continuous improvement and innovation
- Digital accessibility
- IT communication and documentation
- IT service delivery and support
- Portfolio and project management
- Reporting & Dashboards
- Return to Work – Danforth IT Support
- Training and outreach
Complete the Get Help Form in ServiceNow to request these services if a specific form is unavailable.