People-based services that support the management of IT for the university, comprised of consulting services not related to specific services identified in other categories.
ITSM – IT Service Management Office Services
Performance Support – Development and delivery of change management and training solutions
ServiceNow Platform – ServiceNow platform service requests including things such as platform enhancements, ServiceNow group management, and non-IT catalog items. For ITSM changes to ServiceNow the catalog items under ITSM should be utilized.
Complete the General Service Request form to request these services if a specific form is unavailable.
Features & Options
- Enterprise architecture
- Continuous improvement and innovation
- Digital accessibility
- IT communication and documentation
- IT service delivery and support
- Portfolio and project management
- Reporting & Dashboards
- Return to Work – Danforth IT Support
- Training and outreach