Onward and Upward:  Elevating Collaboration with our Atlassian Cloud Voyage

The Atlassian Cloud Migration Project team has reached the milestone of retiring the on-premises Confluence and Jira applications, along with their associated servers. While retirement planning began 2 years earlier, core project activities officially began in October of 2022 as the team began to gather requirements and learn the features and functionality unique to the Atlassian […]

Unlocking Success: The Story Behind our Mass Emailing Makeover

The Emma Product Replacement for ListServ Maestro project was created to replace the aging ListServ and ListServ Maestro applications and associated hardware. These common good applications enable mass emailing functionality for various populations across the university.  The introduction of Emma to Groups 1, 2 and 3 has been met with enthusiastic reception, leading the team to accelerate […]

Public university directory being phased out

The Washington University in St. Louis online directory, which includes faculty, staff and student names, phone numbers and email addresses, is being phased out.  University leaders decided to remove the directory to protect WashU community members’ privacy and security, helping to prevent cold calls, phishing campaigns and other data security threats.  The online directory will […]

E-Waste Recycling and Confidential Paper Shredding event at Knight Center successful 

The WashU Office of Sustainability and the WashU IT Office of Information Security hosted a successful e-waste recycling and confidential paper shredding event last week at the Knight Center on the Danforth campus. About 2,500 pounds of electronic waste was collected and six totes of confidential documents were shredded during the two-and-a-half hour event.  Sustainability Coordinator […]

Empowering Users: Understanding WashU IT End User Services

End User Services serve as the backbone of the WashU IT infrastructure, empowering the university community to focus on their core tasks by understanding, anticipating, and responding to their technological needs. Join Rick Herman, Executive Director End User Services, Michelle Stirnemann, Director End User Services, Thomas Walker, Senior Customer Relationship Manager, and Nancy Webb, Senior […]

WashU IT hosts St. LouisCIO monthly meeting at EPNEC 

WashU CIO Jessie Minton recently engaged in a morning of thought-provoking discussion on Generative AI with WashU’s Digital Intelligence and Innovation Accelerator’s Dr. Philip Payne and Jerry Fox, Senior Vice President, Chief Information and Digital Officer at BJC Health System. Check out the LinkedIn post with more information about photos from the event.  WashU IT […]

Tech Den Extends Service Desk Hours to Better Serve Graduate and Professional Students 

Starting last month, Tech Den has extended service desk hours during the semester to offer a greater level of support to the busy community of graduate, professional, and non-residential students it serves. New academic semester hours are from 9 a.m. to 8 p.m. Monday-Friday and noon-6 p.m. Saturday.  “This strategic move reflects our IT values […]

Meet Your End User Services (EUS) Team: Carissa Braddy & Nick Lowre – Operation Supervisors – WashU IT Service Desk  

These dedicated professionals work tirelessly behind the scenes to ensure that every member of our organization has a seamless and efficient experience with our technology and support systems. From troubleshooting technical issues to providing valuable guidance on software and hardware usage, our End User Services team is here to support you every step of the […]

Recent tours offer engineering students a glimpse inside the Research Data Center 

Thanks to recent tours of the Research Data Center on the Medical School campus, nearly 40 WashU students from an infrastructure architecture class had a valuable practical learning experience.    The student tours were led by Craig Hager, Senior Director of Information Technology, and Tim Flynn, IT Critical Infrastructure Technician III.   Saeed Akbani, Professor of Practice […]

OCM’s Dunk recognized with SIGUCCS Communications Award

Paige Dunk, Communications Specialist II in WashU IT Organizational Change Management, recently received a prestigious award for her work on the IT Asset Management website.  The Special Interest Group on University and College Computing Services (SIGUCCS) Communications Awards are bestowed upon professionals who exemplify excellence in their field. SIGUCCS is an association of professionals that […]