Connect

Instructions and information about connecting using WiFi, VPN and remote desktops.

Troubleshooting your home internet

Overseas Technology Access

WUSM-secure

All University-owned Windows workstations connect automatically to WUSM-Secure. Do not use WUSM-secure with BYOD (Personal device) unless accessing PHI data.  If access to PHI data is needed, mobile devices will need to connect to WUSM-Secure and download Workspace One (formerly Airwatch).

Connecting to WUSM-Secure

  1. Navigate to your Wireless settings.
  2. Select WUSM-Secure from list of networks.
  3. Click Connect (check Connect automatically if you’d like).
  4. A security box may appear. If so, click Connect.
  5. Enter user information as follows:
    User Name: Your WUSTL key Username
    Password: Your usual WUSTL key password
  6. If asked for a domain, type Accounts.
  7. Click OK or Connect.
  8. You may have to enter your WUSTL key password another time, and click Connect.
  9. Your wireless connection should now be associated with WUSM-Secure.
Eduroam

Eduroam can be used for non-clinical work, and general use by students, faculty, and staff.

Connecting to Eduroam

While each device configuration is different, they all follow the same basic directions:

  1. Select the wireless network eduroam from the list of wireless networks.
  2. Select Connect (check Connect automatically if you’d like).
  3. Enter your WUSTL Key username with an @wustl.edu after it.
    • For example, if your WUSTL Key is jemurray you would enter jemurray@wustl.edu for the username.
  4. Enter your WUSTL Key password.
  5. You may be prompted to accept a certificate, select OKAcceptAgree and AcceptContinue, or Ignore (it varies based on your device type).
    • If a window appears requesting additional settings, complete as such:
      • EAP Method: PEAP
      • Phase 2 Authentication: MSCHAPv2
      • Certificate: None or Unavailable
      • Anonymous: Leave blank
      • Username: WustlKeyUsername@wustl.edu
      • Password: Wustl Key password
    • Android users may need to select a CA certificate setting.  Choose Do not validate (or Not Required or None, depending on your system).  You may also need to specify your Phase 2 Authentication as MSCHAPv2.
  6. You are now connected to eduroam.
  • If you are unable to connect following these instructions, you may have to check your advanced settings, by following the instructions.
  • As a 3rd party service, there are times when the login might not work initially; trying again from a different location or an hour or two later typically works.
  • For a list of participating Eduroam institutions, check the Eduroam website.
Workspace ONE (formerly Airwatch)

Mobile devices will need Workspace ONE installed before connecting to WUSM-secure.

VPN
  • VPN allows you to connect to University resources requiring a secure Washington University network connection to access.
  • You must have WUSTL 2FA enabled for your account in order to use VPN. For more information, see it.wustl.edu/2fa
  • Many tools do not require a VPN connection to access them. For example, Canvas, Zoom, Teams, Box, Outlook, and Office 365 apps. For a list of WashU systems that do and do not require VPN, view WashU Systems VPN Requirements (PDF).

VPN by Operating System (WUSM and Danforth)

VPN for Windows (PDF)

VPN for Mac (PDF)

VPN for Linux (PDF)

VPN for iOS (PDF)

VPN for Android (PDF)

MacOS Big Sur VPN Client Download (WUSM and Danforth)

Only the newest version of Cisco AnyConnect is confirmed by Cisco to support MacOS Big Sur. If you have updated to Big Sur and need the new VPN client, you can download it here: AnyConnect for Mac software.

Additional installation and connection details can be found in the guides above.

Remote Desktop
  • Remote Desktop Connection allows you to access your office computer from other locations, giving you access to its data and installed software.
  • Your office computer will need to be configured to allow remote connections.

Remote Desktop (PDF) Windows to Windows

Remote Desktop (PDF) Mac to Windows

ITC Remote Desktop (for Orthopedics, Surgery, Ob/Gyn, SCC, WUCA)

For Mac to Mac Remote Desktop, enter a service request in ServiceNow.

For more information