Connect

Instructions and information about connecting using WiFi, VPN and remote desktops.

Troubleshooting your home internet

Overseas Technology Access

WUSM-secure

Users migrated to Shared IT Services have access to the WUSM-secure Wifi network on all campuses, and use their WUSTL Key to log in.

If your area has not yet migrated to Shared IT Services, log in with your domain credentials (MEDPRIV\username, DOM\username, etc.)

Connecting Manually to WUSM-Secure

  1. Select the wireless icon at bottom right.
  2. Select WUSM-secure from list of networks.
  3. Click Connect (check Connect automatically if you’d like).
  4. A security box may appear. If so, click Connect.
  5. Enter user name and password (or click the checkbox next to “Use Windows credentials” to have your info filled in automatically).
    User Name:  Your WUSTL key preceded by ACCOUNTS\
    Password:  Your usual WUSTL key password
  6. Click OK.
  7. You may have to enter your WUSTL key password another time, and click Connect.
  8. The wireless icon in lower right shows successful connection.
Eduroam

Eduroam has been tested and verified working on Apple OSX, Microsoft Windows, Linux, Android, and Apple iOS.

Connecting to Eduroam

While each device configuration is different, they all follow the same basic directions:

  1. Select the wireless network eduroam from the list of wireless networks.
  2. Select Connect (check Connect automatically if you’d like).
  3. Enter your WUSTL Key username with an @wustl.edu after it.
    • For example, if your WUSTL Key is jemurray you would enter jemurray@wustl.edu for the username.
  4. Enter your WUSTL Key password.
  5. You may be prompted to accept a certificate, select OKAcceptAgree and AcceptContinue, or Ignore (it varies based on your device type).
    • If a window appears requesting additional settings, complete as such:
      • EAP Method: PEAP
      • Phase 2 Authentication: MSCHAPv2
      • Certificate: None or Unavailable
      • Anonymous: Leave blank
      • Username: WustlKeyUsername@wustl.edu
      • Password: Wustl Key password
    • Android users may need to select a CA certificate setting.  Choose Do not validate (or Not Required or None, depending on your system).  You may also need to specify your Phase 2 Authentication as MSCHAPv2.
  6. You are now connected to eduroam.
  • If you are unable to connect following these instructions, you may have to check your advanced settings, by following the instructions.
  • As a 3rd party service, there are times when the login might not work initially; trying again from a different location or an hour or two later typically works.
  • For a list of participating Eduroam institutions, check the Eduroam website.
Workspace ONE (formerly Airwatch)

Mobile devices will need Workspace ONE installed before connecting to WUSM-secure.

VPN
  • VPN allows you to connect to University resources requiring a secure Washington University network connection to access.
  • You must have WUSTL 2FA enabled for your account in order to use VPN. For more information, see it.wustl.edu/2fa
  • Many tools do not require a VPN connection to access them. For example, Canvas, Zoom, Teams, Box, Outlook, and Office 365 apps. For a list of WashU systems that do and do not require VPN, view WashU Systems VPN Requirements (PDF).
  • You will need to be granted access to use VPN. Your office computer will need to be configured to allow remote connections. (Does not apply to Danforth students)

To request VPN access, complete the online ServiceNow request form. New requests for VPN access are subject to departmental approval. (Does not apply to Danforth students)

Medical School VPN

VPN for Windows Med School Campus (PDF)

VPN for Mac Med School Campus (PDF)

VPN for Linux Med School Campus (PDF)

VPN for iOS Med School Campus (PDF)

VPN for Android Med School Campus (PDF)

Danforth Students

Visit the Tech Den website for instructions

Danforth VPN (New-only for groups listed below)

Washington University is consolidating VPN. Limited groups will use these instructions. Use these instructions ONLY if you are in the following departments:

  • McKelvey School of Engineering
  • WashU IT IS&T and NSS Admins

VPN for Windows (PDF)

VPN for Mac (PDF)

VPN for Linux (PDF)

VPN for iOS (PDF)

VPN for Android (PDF)

Danforth VPN

VPN for Windows Danforth (PDF)

VPN for Mac Danforth (PDF)

Arts & Sciences VPN

For VPN instructions visit Connect to the WashU Network through VPN.

Brown School VPN

VPN for Windows (PDF)

VPN for Mac (PDF)

VPN for Android (PDF)

VPN for iOS (PDF)

Olin Business School

For VPN instructions visit Connect to VPN.

64-Bit VPN Client Download for Mac (WUSM and Danforth)

MacOS Catalina only supports 64-bit software. If you have updated to Catalina and need a 64-bit VPN client, you can download the 64-bit AnyConnect for Mac software.  A notification would have appeared on your Mac if this is needed stating that “AnyConnect is not optimized for your Mac and needs to be updated”

Additional installation and connection details can be found in the guides above.

Network Connectivity Service

For more information on Washington University IT Network Connectivity Service, please see the Service Catalog.

Remote Desktop
  • Remote Desktop Connection allows you to access your office computer from other locations, giving you access to its data and installed software.
  • Your office computer will need to be configured to allow remote connections.

Remote Desktop (PDF) Windows to Windows

Remote Desktop (PDF) Mac to Windows

ITC Remote Desktop (for Orthopedics, Surgery, Ob/Gyn, SCC, WUCA)

For Mac to Mac Remote Desktop, enter a service request in ServiceNow.

For more information