Washington University Information Technology provides help through many methods, including How-To resources, troubleshooting articles in our Knowledge Base (requires WashU Key login), and contacting the IT support group assigned to your area.
Support
WashU IT Support: Our expert staff consists of trained Information Technology personnel and competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.
phone: (314) 933-3333 | email: ithelp@wustl.edu | web / chat: ServiceNow
Specialized Support
Knowledge Base
Our knowledge base contains thousands of articles containing troubleshooting guidance for common IT issues. Search key terms related to your problem to find solutions.
How To
Make the most of offerings and services from WashU Information Technology. WashU IT offers direction in the form of guides, FAQs and videos to help you work more efficiently.
Windows 11
Windows 11 is the latest Windows operating system, which manages the software, hardware, memory, and storage.
Accessing Epic
The Electronic Health Record system for BJC and Washing University School of Medicine.
Connect
Instructions and information about connecting using WiFi, VPN and remote desktops, including WUSM-secure, Eduroam, and access to individual schools on campus.
Email and Calendars
Learn how to make the most of Outlook for email and calendaring at Washington University.
Enterprise Client Virtualization (Virtual Desktop)
Provides Washington University physicians and clinical staff a consistent desktop environment from any location, with a single login to access all of their applications.
Office for Home
Office 365 Pro Plus provides current faculty, staff, and students with access to download and activate Microsoft Office apps for computers and mobile devices.
Workday
Workday aims to advance WashU through operational excellence and insight-driven decision making. Visit the Workday website or call (314) 935-9329 to learn more, log in, or get help.
WASHU Connect
Washington University users’ login ID and password for use of university systems.
Zoom
WUSTL Zoom best practices, tips, FAQ, support, training and resources.