Washington University Information Technology provides help through many methods, including How-To resources, troubleshooting articles in our Knowledge Base (requires WUSTL Key login), and contacting the IT support group assigned to your area.
Support
WashU IT Support: Our expert staff consists of trained Information Technology personnel and competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.
phone: (314) 933-3333 | email: ithelp@wustl.edu | web: ServiceNow
Workday Website | (314) 935-WDAY (9329)
Meet Our Staff | What Happens When You Contact IT for Support
Specialized Support
Knowledge Base
Our knowledge base contains thousands of articles containing troubleshooting guidance for common IT issues. Search key terms related to your problem to find solutions.
How To
Make the most of offerings and services from WashU Information Technology. WashU IT offers direction in the form of guides, FAQs and videos to help you work more efficiently.
Accessing Epic
The Electronic Health Record system for BJC and Washing University School of Medicine.
Connect
Instructions and information about connecting using WiFi, VPN and remote desktops, including WUSM-secure, Eduroam, and access to individual schools on campus.
Email and Calendars
Learn how to make the most of Outlook for email and calendaring at Washington University.
Enterprise Client Virtualization (Virtual Desktop)
Provides Washington University physicians and clinical staff a consistent desktop environment from any location, with a single login to access all of their applications.
Office for Home
Office 365 Pro Plus provides current faculty, staff, and students with access to download and activate Microsoft Office apps for computers and mobile devices.
WashU Two-Factor Authentication (2FA)
WashU 2FA—a two-factor (or two-step) authentication service provided by Duo, an industry leader in cybersecurity services—adds a second layer of security to your WUSTL Key account when accessing the many WashU systems, which contain sensitive personal information.
Workday
Workday aims to advance WashU through operational excellence and insight-driven decision making. Visit the Workday website or call (314) 935-9329 to learn more, log in, or get help.
WUSTL Connect
Washington University users’ login ID and password for use of university systems.
Zoom
WUSTL Zoom best practices, tips, FAQ, support, training and resources.