IT News and Events which impact the Washington University community.


News

ServiceNow form to request WashU IT OCM assistance revised

WashU IT Organizational Change Management recently revised the form to request services. The new OCM Service Request is now available in ServiceNow. Revising the form is one of several changes the IT OCM Team implemented during FY25 to better align with Prosci Change Management methodology. The new form streamlines the requester experience. It clarifies familiar questions, simplifies others, and has been designed to […]

Celebrating a promotion: Lou Trout named Hardware Asset Manager  

WashU IT is pleased to announce the promotion of Lou Trout to Hardware Asset Manager within the Service Management Office (SMO), part of the End User Experience (EUX) team.  Trout’s promotion recognizes his extensive background in hardware management, unwavering attention to detail, and commitment to delivering exceptional customer experiences. In this new role, Trout will […]

University Services new website coming July 1

The Parking & Transportation and Campus Card websites will become partof the new University Services division website this summer. With a greaterfocus on customers, these enhancements will make it easier to find theinformation you need when you need it. The new face will be unveiled onJuly 1. Read more

New Walk-Up IT Service Location for students opening July 12

 Student Technology Services (STS) is excited to announce a new walk-up service location for students.  In support of one of the university’s space planning efforts and ongoing commitment to supporting students, STS will relocate from the Gregg House (located on the South 40) to a more central and visible location in the Danforth University Center […]

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