IT News and Events which impact the Washington University community.


News

What’s Happening in EUS: The Service Desk focuses on Foundational Excellence

Submitted by Lisa Jordan With the goal of enhancing the customer experience, the WashU IT Service Desk team is focused on sharpening foundational skills within ticketing, phone calls, teamwork, and communication. What we are doing: ServiceNow – ensure consistent ticketing and trusted outcomes with the use of ticket templates, using the action / outcome format […]

Required Maintenance for Kramer VIA Wireless Presentation Devices

WashU IT has been made aware of a required maintenance for multiple Kramer VIA Wireless Presentation Devices throughout both the Medical and Danforth campuses.These are the devices which allow you to wirelessly share your laptop or device screen on room monitors and/or through room projectors via WiFi networks. As a result, some of the Kramer VIA […]

ONE.WUSTL Has New User Interface

WashU IT has launched a new user interface for the ONE.WUSTL single-sign-on portal. With more than 250 tasks available, the portal gives the WashU community a quick and easy shortcut to services and systems such as WebSTAC, Canvas, Workday, Box, Outlook, and more from a single source, eliminating the time spent searching through browser bookmarks or attempting to […]

At-a-Glance Team Documents

Additional team-focused IT at-a-glance documents are here. They’re an introduction for new and existing IT staff who want to learn about WashU IT,  quick references about services each team provides, background about how to request work, information about team leadership, and how to view active work different teams have on their docket.   This content will […]

ONE.WUSTL Webinar: A New Way to Experience WashU Services and Systems

Submitted by Tahnee Alves Ayala Pereira WashU IT is launching a new user interface for ONE.WUSTL, a portal that gives the university community a quick and easy shortcut to access hundreds of services and systems. Join the WashU IT OCM team for a “ONE.WUSTL: Search, Click, Done!” webinar session this September and find out how […]

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