News & Events

In April, the Service Management Office (SMO) launched the new, monthly IT Service Management (ITSM) roundtable series. The inaugural session was a great success with more than two hundred attendees. Last month, we discussed the ITIL practice – Change Enablement. We look forward to continuing the momentum in June by hosting an interactive conversation regarding […]

In busy work environments, managing email efficiently is essential. Microsoft Outlook offers two powerful features, Rules and Quick Steps, that help transform an overwhelming inbox into a more organized and manageable system.  Organized, Automatically  Outlook Rules automatically sort incoming messages based on criteria such as sender or subject. This helps:  By handling routine sorting in […]

The Operating Model Knowledge Management project hits a major milestone this summer, with a planned go-live date of Aug. 3.  The project strengthens three areas that have long needed attention: how knowledge content is managed, how its quality is measured, and how it aligns to the WashU IT Service Portfolio. The approach is deliberate — […]

The Service Portfolio project continues to make significant progress as one of the four foundational initiatives supporting WashU IT’s Operating Model and FY27 goals.   A well-defined Service Portfolio creates a common understanding of the services WashU IT delivers and the value provided.   The Service Portfolio initiative:  Over the last several months, the Service Portfolio team has achieved several milestones. […]

With important renewal deadlines fast approaching, Washington University teams are being urged to take immediate action to maintain access to essential software tools, including Mathematica and SAS.  Employees who rely on these applications to support their daily work must ensure their licenses are properly reviewed and renewed through the Software Renewal process. Failure to act by the upcoming deadlines could result in interrupted access […]