News & Events

The ServiceNow CSM implementation project is launching July 29. This project features two main updates: 1) We are adding a new module to the ServiceNow platform called the CSM module (Customer Service Management), that allows us to scale the ServiceNow platform to meet the needs of other support groups at WashU. The first groups using […]

The PPMO is pleased to announce the launch of the Planview for Project Management eLearning series. This series comprises 8 modules, which delve into essential topics such as:  The modules prioritize assisting with the most crucial information and topics. You can access the eLearning series on the Planview webpage under the Training & Resources section. Most […]

Last week, a global technology outage created widespread issues with airlines, financial industries, hospitals, and others. I want to take this opportunity to thank all of you in WashU IT and our distributed IT partners for your quick, coordinated response in implementing mitigation measures.  Neither WashU, nor our BJC partners, were immune from this outage, […]

WashU IT’s FY25 Goals will drive the conversation at the next IT All Hands meeting. Join us by Zoom from 3-4 p.m. CT on Wednesday, August 28th as the Senior Leadership Team, led by Chief Information Officer Jessie Minton, walk through the exciting high-level programs and projects guiding our efforts as part of WashU IT’s […]

Hello everyone! My name is Gary Sonnenberg, and I am the new Operations Supervisor for the End User Services/Service Desk team. I am excited to join the WashU community and bring years of operational excellence to the team. I look forward to the impact that our team will make this year and into the future! […]