News & Events

WashU IT Organizational Change Management recently revised the form to request services. The new OCM Service Request is now available in ServiceNow. Revising the form is one of several changes the IT OCM Team implemented during FY25 to better align with Prosci Change Management methodology. The new form streamlines the requester experience. It clarifies familiar questions, simplifies others, and has been designed to […]

WashU IT is pleased to announce the promotion of Lou Trout to Hardware Asset Manager within the Service Management Office (SMO), part of the End User Experience (EUX) team.  Trout’s promotion recognizes his extensive background in hardware management, unwavering attention to detail, and commitment to delivering exceptional customer experiences. In this new role, Trout will […]

The Parking & Transportation and Campus Card websites will become partof the new University Services division website this summer. With a greaterfocus on customers, these enhancements will make it easier to find theinformation you need when you need it. The new face will be unveiled onJuly 1. Read more

WashU IT is proud to recognize Mark Chapman, Director of IT Service Management (ITSM), as a Person of ImpacT. Nominated by his peers in 2024, Chapman is celebrated for his dedication to value-driven service, his passion for refining ITSM practices, and his commitment to building strong, genuine relationships across teams. He’s known not just for […]

 Student Technology Services (STS) is excited to announce a new walk-up service location for students.  In support of one of the university’s space planning efforts and ongoing commitment to supporting students, STS will relocate from the Gregg House (located on the South 40) to a more central and visible location in the Danforth University Center […]