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REQUEST SERVICES

Browse and request items through the service catalog

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SEARCH FOR A SOLUTION

Find how-to and troubleshooting resources

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REPORT AN ISSUE

Report your issue. We will get you back up and running

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MY TICKETS

Review and track service requests and orders

Visit our Status Page for the current status of WashU IT services.

Learn about What Happens When You Contact IT for Support.

Workday Help

Visit the Workday website to log in and for other help and information.

If you are experiencing an issue or error with Workday, please report the issue to support using the Report an Issue catalog item or call 314-935-WDAY (9329).

Resources for Working Remotely

See our Telecommuting Resources page.

Troubleshooting your home internet

IT News

Enterprise Applications (EA) Accomplishments – August 2022

Submitted by Abyssinia Asfaw Domain Project Title Project Summary Project Team Implementation Date Integrations EA-12490 INT512 Benefit Service Dates Boomerang empty service date issue Update integration so a Service Now ticket is NOT created when a benefits service date will not be automatically updated. If the system is going to update the benefit service date, […]

WashU IT: Employee Promotion List (2022)

Join WashU IT in celebrating many of the staff accomplishments this year. View the list below to see promotions in your area since January 1st, 2022. January 2022 Bill Corcoran – Systems Engineer IIIKeith Dandurand – Systems Engineer IIIDavid Leisure – Director Technical ServicesShin Leong – Infrastructure ArchitectKevin Lin – Applications Developer IICatherine Morie – […]

Shared Infrastructure Accomplishments – August 2022

Submitted by David Sterling Team Accomplishment Impact SIEE WordPress migration to cloud preparations are underway including substantive discussions among MarComm & MedPA and Pantheon The project is now underway and will allow Marcomm & MedPA to move WordPress sites to cloud provider SIEE Completed rollout of preferred last name automatic use as last name field […]

IT Metrics

WashU IT captures a variety of metrics to enable us to monitor and evaluate the health of IT services. The WashU IT Metrics site provides a curated set of metrics for some of our most consumed services. (WUSTL Key required)