Beginning August 21, the WashU Mobile app will be retired as part of a planned transition to a suite of specialized mobile applications designed to provide direct access to the services students, faculty and staff use the most. After this date, the WashU Mobile app will no longer be maintained or updated. The recommendation for […]
Category: WashU News
Network Modernization Project Powers WashU’s Digital Transformation
Washington University in St. Louis is making bold strides in transforming its digital infrastructure through the ambitious Network Modernization Project. Launched in November 2024, this initiative is reshaping the university’s technological landscape by replacing outdated network equipment with state-of-the-art systems designed to meet the demands of a modern, connected academic environment. The project is a […]
Celebrating a promotion: Lou Trout named Hardware Asset Manager
WashU IT is pleased to announce the promotion of Lou Trout to Hardware Asset Manager within the Service Management Office (SMO), part of the End User Experience (EUX) team. Trout’s promotion recognizes his extensive background in hardware management, unwavering attention to detail, and commitment to delivering exceptional customer experiences. In this new role, Trout will […]
University Services new website coming July 1
The Parking & Transportation and Campus Card websites will become partof the new University Services division website this summer. With a greaterfocus on customers, these enhancements will make it easier to find theinformation you need when you need it. The new face will be unveiled onJuly 1. Read more
Person of ImpacT: Recognizing Mark Chapman, a Leader in Service Management and Collaboration
WashU IT is proud to recognize Mark Chapman, Director of IT Service Management (ITSM), as a Person of ImpacT. Nominated by his peers in 2024, Chapman is celebrated for his dedication to value-driven service, his passion for refining ITSM practices, and his commitment to building strong, genuine relationships across teams. He’s known not just for […]
New Walk-Up IT Service Location for students opening July 12
Student Technology Services (STS) is excited to announce a new walk-up service location for students. In support of one of the university’s space planning efforts and ongoing commitment to supporting students, STS will relocate from the Gregg House (located on the South 40) to a more central and visible location in the Danforth University Center […]
HIPAA Refresher training due by June 30
Each year, employees are responsible for completing a HIPAA refresher course. The deadline to complete the annual refresher course is 5 p.m. CST on Monday, June 30. While most have already completed the training available in Learn@Work, there are still some employees who have not. To complete this requirement, follow the steps below: The training will […]
Check out the enhanced user experience at WashU IT Research Infrastructure Services (RIS)
WashU IT Research Infrastructure Services (RIS) has launched an enhanced customer onboarding process with significant updates to its website and documentation communication platforms. These platform enhancements provide a more intuitive and user-friendly interface for getting information and support. These enhancements include:
In the Spotlight: Navigating funding uncertainty, ways to get involved, and well-being resources
Times of uncertainty can create stress, but WashU has resources available to help employees navigate current potential concerns. Explore the latest updates on the financial picture at the university and national levels, learn ways to get involved as a WashU advocate, and find mind and body resources to help with coping. The Chancellor’s website includes […]
Join the June IT All Hands meeting tomorrow
An update on WashU IT’s new branding, news about capacity planning efforts, and employee recognitions are the focus for Wednesday’s IT All Hands meeting. Matt Gerst, Lead Communications Specialist from Organizational Change Management, will walk attendees through newly created IT templates for meeting materials, emails, and more, reflecting the new WashU brand that was introduced […]