Cisco AnyConnect is now Cisco Secure Client

The Cisco AnyConnect Secure Mobility Client, the application used to connect to WashU VPN, was updated between March 18 and April 4. As part of this update the application’s name and icon both changed. The new name on both Windows and Mac computers is Cisco Secure Client and the new icon shown to the right. […]

Protecting Our Community Through Security Awareness Training

Written collaboratively by the Security Awareness Training Program Team As WashU continues to grow and evolve, so does our technology and our need for training. Our continuous technological advancement brings new challenges—none more pressing than cybersecurity. We must stay a step ahead of cybercriminals, who are increasingly creative and skilled in gaining access to private […]

Student Technology Services (STS): April Fool’s Event: A Playful Twist on “Free Apple”

 April Fool’s Day at WashU often brings a playful spirit, and this year, Student Technology Services (STS) took the opportunity to join in the fun with a creative prank that left students both amused and delighted.  STS decided to host a giveaway advertised as offering “free apple products” to students. The announcement sparked curiosity and […]

March IT All Hands recording and materials now available

The meeting recording and the presentation materials from the March IT All Hands meeting are now available for review. If you were unable to attend last month’s meeting, or if you just want a recap, please explore the materials from the last meeting, or any of the past meetings from the last several years.

Unlocking Success: The Story Behind our Mass Emailing Makeover

The Emma Product Replacement for ListServ Maestro project was created to replace the aging ListServ and ListServ Maestro applications and associated hardware. These common good applications enable mass emailing functionality for various populations across the university.  The introduction of Emma to Groups 1, 2 and 3 has been met with enthusiastic reception, leading the team to accelerate […]

Public university directory being phased out

The Washington University in St. Louis online directory, which includes faculty, staff and student names, phone numbers and email addresses, is being phased out.  University leaders decided to remove the directory to protect WashU community members’ privacy and security, helping to prevent cold calls, phishing campaigns and other data security threats.  The online directory will […]

E-Waste Recycling and Confidential Paper Shredding event at Knight Center successful 

The WashU Office of Sustainability and the WashU IT Office of Information Security hosted a successful e-waste recycling and confidential paper shredding event last week at the Knight Center on the Danforth campus. About 2,500 pounds of electronic waste was collected and six totes of confidential documents were shredded during the two-and-a-half hour event.  Sustainability Coordinator […]

Empowering Users: Understanding WashU IT End User Services

End User Services serve as the backbone of the WashU IT infrastructure, empowering the university community to focus on their core tasks by understanding, anticipating, and responding to their technological needs. Join Rick Herman, Executive Director End User Services, Michelle Stirnemann, Director End User Services, Thomas Walker, Senior Customer Relationship Manager, and Nancy Webb, Senior […]

Tech Den Extends Service Desk Hours to Better Serve Graduate and Professional Students 

Starting last month, Tech Den has extended service desk hours during the semester to offer a greater level of support to the busy community of graduate, professional, and non-residential students it serves. New academic semester hours are from 9 a.m. to 8 p.m. Monday-Friday and noon-6 p.m. Saturday.  “This strategic move reflects our IT values […]

OCM’s Dunk recognized with SIGUCCS Communications Award

Paige Dunk, Communications Specialist II in WashU IT Organizational Change Management, recently received a prestigious award for her work on the IT Asset Management website.  The Special Interest Group on University and College Computing Services (SIGUCCS) Communications Awards are bestowed upon professionals who exemplify excellence in their field. SIGUCCS is an association of professionals that […]