Empowering Users: Understanding WashU IT End User Services

End User Services serve as the backbone of the WashU IT infrastructure, empowering the university community to focus on their core tasks by understanding, anticipating, and responding to their technological needs. Join Rick Herman, Executive Director End User Services, Michelle Stirnemann, Director End User Services, Thomas Walker, Senior Customer Relationship Manager, and Nancy Webb, Senior […]

Tech Den Extends Service Desk Hours to Better Serve Graduate and Professional Students 

As of Monday, March 17th, Tech Den has extended service desk hours to offer a greater level of support to the community of graduate, professional, and non-residential students it serves. New hours are from 9 a.m.-8 p.m. Monday-Friday and noon-6 p.m. Saturday.    “This strategic move reflects our IT values and aspirations outlined in our ImpacT […]

OCM’s Dunk recognized with SIGUCCS Communications Award

Paige Dunk, Communications Specialist II in WashU IT Organizational Change Management, recently received a prestigious award for her work on the IT Asset Management website.  The Special Interest Group on University and College Computing Services (SIGUCCS) Communications Awards are bestowed upon professionals who exemplify excellence in their field. SIGUCCS is an association of professionals that […]

Complete Harassment Prevention Training in Workday by April 12th 

All WashU employees have been assigned annual harassment prevention training in Workday, which must be completed by April 12. The course was developed by Skillsoft, a leading expert in compliance training. Contingent employees are not required to complete the training.       Warning: some employees might find the simulated photos or exercises to be distressing. The subject […]

WashU IT employee perspective: Business Analysis Community of Practice offers insight into how IT business decisions are made

Attending a recent Business Analysis Community of Practice (BACoP) meeting, it was clear I was among a group of strategic thinkers dedicated to asking important questions, listening for answers, seeking to understand, and ready to use the knowledge they gather to inform business decisions. It was also apparent the BACoP recognizes the tenets of the […]

Pause to technology purchases and projects involving student data

As we approach the start of the complicated go-live year for  Workday Student, we are asking that schools and units pause the purchase of new technologies or the start of new technical projects that involve student data. This pause is temporary but necessary to ensure no negative impacts to our transition to Workday Student. Further, we […]

Patient Engagement: Manage Your Healthcare Online 

Are you currently a BJC/WashU patient? Or, do you have a family member that you take care of that is a patient? Then, you should have a MyChart account. Read on to learn how to sign up and become part of the more than a million customers we support through MyChart.  How do I sign […]

Unleash the power of collaboration with Monday.com 

 WashU IT is excited to announce the addition of Monday.com to its portfolio of work management platforms. Monday.com is here to transform the way you work, making Mondays and every other day of the week more efficient, collaborative, and enjoyable. Monday.com is a powerful collaborative work management platform which provides task-driven workspaces to enable users to plan, […]

Optimizing Healthcare Delivery through IT: Insights into Clinical and Research Information

In this ImpacT video installment, WashU IT highlights how we are streamlining clinical workflows, driving groundbreaking research initiatives, and delivering world class patient information. Optimizing Healthcare Delivery through IT: Insights into Clinical and Research Information explores the world of clinical information, connecting Information Technology to patients at Washington University School of Medicine (WUSM). In collaboration […]

Classic Microsoft Teams available until March 5th, 2024

Microsoft is retiring the current Legacy “Classic” Teams Experience. As of Tuesday, February 6th, the New Microsoft Teams (Teams 2.0) is now the default experience for Washington University users.  No action is needed for users already using New Microsoft Teams (Teams 2.0). ​​​​For WashU users who are currently using Classic Teams, users will need to restart their computer to initiate the change from […]