Software Licensing transitions to End User Services in July 2023

As of Monday, July 3rd, the Software Licensing team, formerly under WashU IT Admin, has transitioned to the WashU IT Depot. This transition aims to enhance the efficiency and effectiveness of our services while better aligning our teams with the evolving needs of our organization. The Software Licensing team has been an integral part of […]

July 1: Dell Warranty Change for Laptops

Washington University Information Technology is pleased to communicate that, starting on July 1, 2022, all new laptops processed through the WashU IT Depot will automatically come with the Dell ProSupport Plus warranty. The new ProSupport Plus warranty will replace the standard warranty pack provided by Dell and will include accidental coverage for drops, spills, and […]

Computer Equipment Fulfillment Delays

Orders are experiencing delays due to global supply chain issues, a high volume of Depot requests, and Depot storage being at capacity. It is recommended that departments take into account what technology is available for use now and plan accordingly, as future orders may experience new delays. In Stock items may take 3-4 weeks to […]

Global Supply Chain Issues Delay Select Apple and Dell Products

Apple and Dell are experiencing delays in the shipment of some products due to global supply chain issues.  This adds them to the list of other tech companies, such as Samsung and Sony, who are grappling with supply chain shortages. Apple has announced shipment delays for MacBook, MacBook Pro, and iPad products. Please be aware that orders for computer equipment placed by the Universitymay experience […]

Five Year Dell Computer Warranty Transition

This applies to Danforth faculty and staff. Washington University Information Technology is committed to providing exceptional customer service and a positive experience. With that goal at the forefront, Washington University Information Technology is pleased to communicate that the WashU IT Depot will be transitioning to five years of warranty for all standard Dell laptops and […]