Order a New Computer, Accessories, or Hardware Move

Faculty and Staff

Order a new computer, laptop or accessories via the ServiceNow Catalog.

For items not listed, including tablets, complete the Custom Client Hardware and Software form or Custom Hardware Accessories form.

To request hardware moved, please submit the General Service Request form.

Information about and a guide on how to use ServiceNow can be found on the ServiceNow How To page.

Students

The Tech Den website provides the minimum and recommended specifications that laptops should meet, to provide a central location for specific requirements that the individual WashU schools may have, as well as to provide links to purchase specific models that meet those requirements. 

Loaner Laptops

WashU IT teams have a limited number of loaner laptops that are available for departments to request for the following uses:

  • Temporary laptop while their assigned device is being fixed
  • Short-term loan request for travel or event
  • Other usage approved by the WashU IT team

    Note: loaner laptops available from the WashU IT team are for WashU Staff usage only. Requests for student, classroom, or other personnel use will not be fulfilled.

You can submit a request by selecting the Loaner Laptop catalog item in ServiceNow, calling 314-933-3333, or sending an email to ITHelp@wustl.edu with the number of loaners you need, reason needed, and who it is for. Please note that every request for a loaner is subject to review and approval by the WashU IT deskside team based upon the requested usage.

Due to COVID-19, the WashU IT teams temporarily allowed loaners to be requested for work from home purposes. This option is no longer available as that pool of loaners has been exhausted. We recommend that departments purchase new equipment through the ServiceNow catalog to meet their work from home needs.

If you pick up a loaner while on campus, you need to log on to it before you leave campus. Otherwise, you will need to contact support to log in your first time at 314-933-3333.

Depot News

July 1: Dell Warranty Change for Laptops

Washington University Information Technology is pleased to communicate that, starting on July 1, 2022, all new laptops processed through the WashU IT Depot will automatically come with the Dell ProSupport Plus warranty. The new ProSupport Plus warranty will replace the standard warranty pack provided by Dell and will include accidental coverage for drops, spills, and […]

Computer Equipment Fulfillment Delays

Orders are experiencing delays due to global supply chain issues, a high volume of Depot requests, and Depot storage being at capacity. It is recommended that departments take into account what technology is available for use now and plan accordingly, as future orders may experience new delays. In Stock items may take 3-4 weeks to […]

FAQs