Who We Are
The Washington University Information Technology organization is born of the unification of three University technology organizations coming together to better serve the technology needs of University end users.
In December 2014, University leadership announced the Shared IT Services Program to transform information technology at Washington University, creating an IT environment to advance the university’s academic, research and clinical missions. A major milestone of this program was to unify the Information Services and Technology organization (IT service provider to the central fiscal unit), the Central Information Technology Services organization (IT service provider to the School of Medicine central administration) and the Department of Medicine IT organization into one organization—the Washington University Information Technology organization (WashU IT). The new, unified organization is charged with delivering integrated, customer-focused IT services to all University schools and departments.
The Washington University Information Technology organization is under the direction of the Office of the Chief Information Officer, guided by Vice Chancellor and Chief Information Officer Chris Kielt. Kielt directs the development and advancement of IT services provided by the new organization.
What We Do
Understanding that technology is vital to the way we operate—from enabling our students, doctors and researchers to acquire and share knowledge to facilitating basic administration and operations tasks for staff—we work to develop and maintain integrated, responsive digital environments suited for learning, research, innovation and world-class patient care. As technology evolves and the adoption of new technologies increases exponentially—with each incoming freshman class, each advancement in healthcare innovation, each research grant requirement, each new learning model—we strive to develop new ways to support our end-users. Each day, we work to leverage new technologies to position Washington University for the future.
Enterprise Applications provides reliable and secure information technology services that enable process automation; the capture, protection and reporting of critical data; delivery and support of enterprise applications; and shared computing environments in support of the teaching, research and patient care missions of Washington University.
IT Administration provides oversight and leadership for financial planning. The department manages WashU IT’s programs and activities including capital funds, operational funds and service costing; organizational and human resources planning, strategy, development and operations; and facilities planning and management.
IT Service Management Office
The IT Service Management Office (ITSMO) at WashU provides a strategic and customer-focused service delivery program across all WashU campuses. The Service Management program is a collaborative means of identifying, delivering, managing and supporting IT services and processes that are the building blocks of each service we deliver to students, faculty and staff throughout WashU. IT Service Management at WashU is built upon the foundations of the ITIL framework, and supports processes and service level metrics related to Incident, Knowledge, Change Management, and CMDB, including Asset and Configuration Management.
Portfolio and Project Management Office
The PPMO enables IT governance by providing portfolio management, IT capital planning, and unified methodologies, standards and metrics for cross-functional delivery of IT projects. For strategic initiatives, the office also provides skilled resources for program/project management, business analysis, change management, performance support, project communications and knowledge management.
Research Infrastructure Services
In July 2017, the highly skilled and experienced 21 member McDonnell Genome Institute IT staff transitioned to WashU IT as part of the new Research Infrastructure Services (RIS) organization. RIS will provide core infrastructure and services to support the Institute for Informatics as well as common services needed across the research community.
Shared Infrastructure engineers and supports enterprise-class solutions to provide a reliable, secure and efficient infrastructure framework for the shared services environment, in support of the University’s academic, research and patient care missions.
User Services manages desktop technologies and operations, the help desk and service management. The department provides trusted, reliable and high quality user support with a focus on simplifying the user environment and making systems easier to use while offering more robust, scalable and secure services.