IT Strategic Plan
For the next four years, IT is committed to promoting and delivering digital transformation, creating the infrastructure for data and computing that will help realize our digital future and meet the educational needs of modern students and lifelong learners. Explore the vision and plan for the IT Strategic Plan.
Who We Are
The Washington University Information Technology organization was born of the unification of three University technology organizations coming together to better serve the technology needs of University end users.
Washington University Information Technology supports the university through our mission, vision, and values by delivering integrated, customer-focused IT services to University schools and departments.
The Washington University Information Technology organization is under the direction of the Office of the Chief Information Officer, guided by Vice Chancellor for Technology and Chief Information Officer Jessie Minton.
What We Do
Understanding that technology is vital to the way we operate — from enabling our students, doctors, and researchers to acquire and share knowledge to facilitating basic administration and operations tasks for staff — we work to develop and maintain integrated, responsive digital environments suited for learning, research, innovation, and world class patient care. As technology evolves and the adoption of new technologies increases exponentially — with each incoming freshman class, each advancement in healthcare innovation, each research grant requirement, each new learning model — we strive to develop new ways to support our end-users. Each day, we work to leverage new technologies to position Washington University for the future.
Data Management and Analytics
Data is essential to facilitate a culture of data driven decisions within units and departments. Data at Washington University in St. Louis is governed by many policies, guidelines and leading practices. These curated data resources are designed to empower analysts, data scientists, API developers, and data governance communities at WashU to harness the power of data.
Data at WashU is the go-to information hub for business users who wish to leverage the university’s data assets for analytics, governance and integration.
Enterprise Applications provides reliable and secure information technology services that enable process automation; the capture, protection and reporting of critical data; delivery and support of enterprise applications; and shared computing environments in support of the teaching, research and patient care missions of Washington University.
IT Administration provides oversight and leadership for financial planning. The department manages WashU IT’s programs and activities including capital funds, operational funds and service costing; organizational and human resources planning, strategy, development and operations; and facilities planning and management.
IT Service Management Office
The IT Service Management Office (ITSMO) at WashU provides a strategic and customer-focused service delivery program across all WashU campuses. The Service Management program is a collaborative means of identifying, delivering, managing and supporting IT services and processes that are the building blocks of each service we deliver to students, faculty and staff throughout WashU. IT Service Management at WashU is built upon the foundations of the ITIL framework, and supports processes and service level metrics related to Incident, Knowledge, Change Management, and CMDB, including Asset and Configuration Management.
Portfolio and Project Management Office
The PPMO enables IT governance by providing portfolio management, IT capital planning, and unified methodologies, standards and metrics for cross-functional delivery of IT projects. For strategic initiatives, the office also provides skilled resources for program/project management, business analysis, change management, performance support, project communications and knowledge management.
Research Infrastructure Services
The Research Infrastructure Services (RIS) organization provides core infrastructure and services to support the Institute for Informatics as well as common services needed across the university research community. Many in this organization came from the McDonnell Genome Institute.
Shared Infrastructure engineers and supports enterprise-class solutions to provide a reliable, secure and efficient infrastructure framework for the shared services environment, in support of the University’s academic, research and patient care missions.
End User Services
End User Services manages desktop technologies and operations, the Service Desk and service management. The department provides trusted, reliable and high quality user support with a focus on simplifying the user environment and making systems easier to use while offering robust, scalable and secure services.