Announcements

February 23 – Learn@Work Outage

By allisonstewart on February 19, 2018 in Alerts, Announcements, Outage and Maintenance

Learn@Work will be unavailable on February 23, 9 p.m. to February 24, 7 a.m., as Washington University Information Technology performs quarterly updates to bring new functionality to the service. Please visit the Release Notes on the LearnatWork.wustl.edu/Training page for detailed enhancement in...

February 23 – Innotas Name Change

By allisonstewart on February 19, 2018 in Announcements

On Friday, February 23, the Innotas system will implement a new brand name.  The Innotas Planview logo located in the upper left corner of the page will change to the Planview PPM Pro logo.  None of the interaction or layout or other non-visual components are changing in Innotas.  We will continu...

IT Onboarding Request Form Now Available in ServiceNow

By allisonstewart on February 14, 2018 in Announcements, ServiceNow

To streamline the onboarding process of a new or transfer employee, an IT Onboarding Request Form is now available through ServiceNow for WashU IT Shared Services Departments.  This will replace the word documents previously used. The form enables a request of the following: New email account Add...

In the Coming Weeks – Code42 CrashPlan Change

By allisonstewart on February 13, 2018 in Announcements

In the coming weeks, Code42 CrashPlan will be upgrading their services. This upgrade cycle also marks an official end of support of Code42 versions for backing up Windows XP computers. For those subscribers using Code42 on an XP computer, you may use your current backup to keep your data safe as ...

February 24 – F5 Load Balancing Environment Update

By allisonstewart on February 12, 2018 in Announcements

Washington University Information Technology will be updating the F5 load balancing environment on Saturday, February 24, at 6 p.m., in order to mitigate a security vulnerability. Have questions? Email us. We appreciate your patience as we enhance our services.

February 21 – NetScaler Load Balancing Environment Update

By allisonstewart on February 5, 2018 in Announcements

Update:  The update has been cancelled.  It will be rescheduled and the new date will be provided once it is determined. Washington University Information Technology will install an update on the NetScaler load balancing environment on Wednesday, February 21, at 6:00 p.m., to mitigate a security ...

February 5 – Upgrade to MacOS High Sierra Available

By allisonstewart on February 2, 2018 in Announcements

Starting on February 5, users of Mac computers will have the option of upgrading to High Sierra version 10.13.3. Certain software may require an update or upgrade to function properly with High Sierra; and certain software may not presently function with High Sierra. Therefore, we strongly recomm...

February 3 – F5 Load Balancing Environment Update

By allisonstewart on January 31, 2018 in Announcements

UPDATE: This was rolled back. It will be rescheduled in the near future. On Saturday, February 3, at 6 p.m. an update will be installed on the F5 load balancing environment to mitigate a security vulnerability. There is no outage or service degradation expected with the update. Questions? Email u...

February 17 – SharePoint Outage

By allisonstewart on January 31, 2018 in Alerts, Announcements, News & Events

Washington University Information Technology will perform the next quarterly update which will cause SharePoint to be unavailable on February 17, 6 p.m. – February 18, 6 a.m. Existing content will not be lost, however, if there are SharePoint documents you wish to access during this planned...