Please join WashU IT in welcoming Beth Behrhorst as our new Communications Strategist for the Office of the Chief Information Officer as part of our IT Organizational Change Management team. Collaborating with communications teams across the university, Beth will develop, execute and maintain the strategic plan for OCIO communications, as well as, serve as the […]
Category: News & Events
“A Note from the Director of Danforth Deskside”: David Leisure – IT Service Delivery Owner, WashU Danforth Campus
“WashU IT Deskside Support doesn’t know how to support Apple Computers”… That was a statement I used to hear regularly and a shortcoming we have worked tirelessly to resolve. If you hear anyone say that now, please help us spread the word about what we have done to improve our service. As painful as it […]
Enterprise Applications (EA) and WorkDay collaborate on “Thinksgiving”.
On Thursday, November 3rd, WashU IT had two cross-functional teams from Enterprise Applications (EA) & the Workday Support Team participate in a one-day collaboration event called “Thinksgiving”. Thinksgiving connects St. Louis nonprofits with innovative teams from smart companies for a day of creative problem-solving focused on the future. It was developed by Filament, a local company that […]
Sunday, November 13: EPIC Quarterly Update
The EPIC1 team and Washington University Information Technology will perform the quarterly EPIC upgrade on Sunday, November 13, between 12:30am and 2:00am. Temporarily Unavailable Customization Options The below listed common workflow customization options of EPIC will be temporarily unavailable from Friday, November 11, at 5:00pm, until the end of the upgrade on Sunday, November 13, at […]
Enterprise Applications (EA): Accomplishments – October 2022
Submitted by Ramalakshmi Gopalakrishnan Domain Project Title Project Summary Project Team Implementation Date Student EA-T3- EA-9191 – Student Affairs: Presence.io WUGO Replacement – EMS Integration The integration between WUGO and EMS sends Student Group membership information from Presence, the new vendor for the Washington University Group Organizer (WUGO) system, and EMS (Reserve-A-Space) the main room […]
November 2: Changes when calling the Service Desk, Workday Support Line, Systems and Procedures, and Campus Operator
WashU IT is implementing a new phone system for some support groups on November 2, 2022, at 8 p.m. CST. There is no outage expected during the implementation. The new phone system, Five9, allows us to implement features that are beneficial to our customers. When you call the Service Desk (314-933-3333), Workday Support Line (314-935-WDAY), Systems and Procedures […]
ONE.WUSTL Has New User Interface
WashU IT has launched a new user interface for the ONE.WUSTL single-sign-on portal. With more than 250 tasks available, the portal gives the WashU community a quick and easy shortcut to services and systems such as WebSTAC, Canvas, Workday, Box, Outlook, and more from a single source, eliminating the time spent searching through browser bookmarks or attempting to […]
WashU IT End User Services Completing Training to Support Service Excellence
WashU IT End User Services is developing and actively training our staff to provide service excellence. We have just released a new training module that discusses the importance of fulfilling our promise to our customers concerning timeframes for resolving incidents within our established Service Level Agreements (SLA). SLAs are a documented agreement between a service provider […]
ONE.WUSTL Webinar: A New Way to Experience WashU Services and Systems
Submitted by Tahnee Alves Ayala Pereira WashU IT is launching a new user interface for ONE.WUSTL, a portal that gives the university community a quick and easy shortcut to access hundreds of services and systems. Join the WashU IT OCM team for a “ONE.WUSTL: Search, Click, Done!” webinar session this September and find out how […]
Required Maintenance for Kramer VIA Wireless Presentation Devices
WashU IT has been made aware of a required maintenance for multiple Kramer VIA Wireless Presentation Devices throughout both the Medical and Danforth campuses.These are the devices which allow you to wirelessly share your laptop or device screen on room monitors and/or through room projectors via WiFi networks. As a result, some of the Kramer VIA […]