The WashU IT Customer Relationship Management team serves as an advocate for the customer to ensure their needs are conveyed and met. This requires internal coordination. CRM is actively seeking collaboration opportunities and partnerships, directly aligning and supporting our ImpacT guiding principle. We have enjoyed valuable collaborations with Enterprise Applications (EA), Enterprise Engineering (EE), Information […]
Category: News & Events
Follow and share WashU IT on LinkedIn
Last month, WashU IT joined LinkedIn and we are encouraged by the support we have received. We are excited to share stories about our amazing IT professionals, as well as news concerning open positions, and so much more. We invite you to “follow” us and spread the word with your network. Through this new platform, […]
Student Tech Services (STS): FA23 Tech Training
As students return to campus for the Fall 2023 semester, Student Tech Service (STS) welcomes them back. In the photos below, the team shows Student Tech Training for the Fall 2023 semester, including an introduction and welcome from CIO Jessie Minton.
Access Management Employee Spotlight: Trent Miller – System Access Specialist
Trent Miller is the newest member of the Access Management team. Trent has a B.S. in Computer Science and a B.A. in Web Design from Butler University. He also brings 4 years of IT support experience and a great deal of enthusiasm to his role. In his short time with the Access Management team, Trent […]
Student Tech Services (STS): Meet Your STS Techs – Michael Lee, Student Technology Coordinator for Village-Lopata
Name: Michael Lee Grade: Sophomore Major: Mathematics and Economics Position at STS: Village-Lopata STC What made you want to work at STS? Housing priority (Dear Freshman, STCs get housing priority ) Which emoji represents you the best, and why? The wizard one because I’m a mystical being and I like Gandalf from Lord of the […]
CIO Update: Minton provides AI update
As we begin a new academic year, there is an energy and excitement in the air. Each year presents new opportunities, and this is no exception. As fall semester gets under way, there are new advances in generative artificial intelligence (AI) that are transforming many aspects of our society. Recently, we released statements about the […]
Join WashU IT on LinkedIn
We’re thrilled to share some exciting news with the WashU community; we have officially launched our presence on LinkedIn! This initiative marks an exciting leap toward achieving several strategic objectives. It is not just about creating an online presence; it’s about fostering meaningful connections, facilitating knowledge-sharing, and expanding our horizons in the world of information […]
WashU IT Launches Tech Team Career Crossover Program
In July, the WashU IT Service Desk and Deskside teams launched the Tech Team Career Crossover program. The objective of the program is to enhance the customer experience through improved collaboration and more effective troubleshooting. This will increase the rate of first-call resolution among technicians, ensuring a customer’s needs are addressed the first time they […]
Learn@Work Compliance Profile
The Learn@Work Compliance Profile, a survey that assigns required job safety and research compliance training, will be updated in September 2023. The new version will provide an updated look and feel, help text, and a streamlined way to answer questions. Release of the new Compliance Profile will be announced on the Learn@Work Home Page. WashU […]
Announcing the Launch of the new Project Management Guide!
To improve the consistency in project delivery across WashU IT, we are pleased to announce the WashU IT Project Management Guide available in Confluence on Monday, August 28th, 2023. You started a project. What do you do next? Confluence users will be able to access standard project processes, explanations, and templates. The activities listed include information on […]