WashU IT Organizational Change Management recently revised the form to request services. The new OCM Service Request is now available in ServiceNow. Revising the form is one of several changes the IT OCM Team implemented during FY25 to better align with Prosci Change Management methodology. The new form streamlines the requester experience. It clarifies familiar questions, simplifies others, and has been designed to […]
Category: News & Events
Celebrating a promotion: Lou Trout named Hardware Asset Manager
WashU IT is pleased to announce the promotion of Lou Trout to Hardware Asset Manager within the Service Management Office (SMO), part of the End User Experience (EUX) team. Trout’s promotion recognizes his extensive background in hardware management, unwavering attention to detail, and commitment to delivering exceptional customer experiences. In this new role, Trout will […]
University Services new website coming July 1
The Parking & Transportation and Campus Card websites will become partof the new University Services division website this summer. With a greaterfocus on customers, these enhancements will make it easier to find theinformation you need when you need it. The new face will be unveiled onJuly 1. Read more
Person of ImpacT: Recognizing Mark Chapman, a Leader in Service Management and Collaboration
WashU IT is proud to recognize Mark Chapman, Director of IT Service Management (ITSM), as a Person of ImpacT. Nominated by his peers in 2024, Chapman is celebrated for his dedication to value-driven service, his passion for refining ITSM practices, and his commitment to building strong, genuine relationships across teams. He’s known not just for […]
New Walk-Up IT Service Location for students opening July 12
Student Technology Services (STS) is excited to announce a new walk-up service location for students. In support of one of the university’s space planning efforts and ongoing commitment to supporting students, STS will relocate from the Gregg House (located on the South 40) to a more central and visible location in the Danforth University Center […]
HIPAA Refresher training due by June 30
Each year, employees are responsible for completing a HIPAA refresher course. The deadline to complete the annual refresher course is 5 p.m. CST on Monday, June 30. While most have already completed the training available in Learn@Work, there are still some employees who have not. To complete this requirement, follow the steps below: The training will […]
In the Spotlight: Navigating funding uncertainty, ways to get involved, and well-being resources
Times of uncertainty can create stress, but WashU has resources available to help employees navigate current potential concerns. Explore the latest updates on the financial picture at the university and national levels, learn ways to get involved as a WashU advocate, and find mind and body resources to help with coping. The Chancellor’s website includes […]
Join the June IT All Hands meeting tomorrow
An update on WashU IT’s new branding, news about capacity planning efforts, and employee recognitions are the focus for Wednesday’s IT All Hands meeting. Matt Gerst, Lead Communications Specialist from Organizational Change Management, will walk attendees through newly created IT templates for meeting materials, emails, and more, reflecting the new WashU brand that was introduced […]
New ServiceNow Firewall request form streamlines process
WashU IT has implemented a new ServiceNow Firewall Form. This new initiative aims to streamline the process of submitting and managing firewall requests. Click here for more information on how to use the Firewall Form. Questions can be sent by email or for urgent issues, call (314) 933-3333. Visit the Status Page for current status and planned […]
New Walk-Up IT Service Desk for students opening July 12
Student Technology Services (STS) is excited to announce a new walk-up help desk location for students. In support of one of the university’s space planning efforts and ongoing commitment to supporting students, STS will relocate from the Gregg House (located on the South 40) to a more central and visible location in the Danforth University […]