Qualtrics

Qualtrics is a research survey suite available for Washington University faculty and staff through a university-wide site license. This tool will make it easier for members of the campus community to build, share, distribute and collect results from online surveys.

Support and Training

WashU provides users with support from Qualtrics. Support is available 24/7 at 1-800-340-9194 or through the Help menu within Qualtrics. You will be required to create a free support account using your WashU email address.

Qualtrics help button screenshot

Vist Learn the XM Platform or view Qualtrics Training through the Help button within Qualtrics.

Qualtrics Survey Best Practices (PDF) – Prevent emails from appearing as spam to survey recipients.

How to Access Chat Support in Qualtrics

Currently accessing chat support in Qualtrics is a multi-step process, outlined below:

  1. Select Help from the top menu bar in Qualtrics
  2. Select Contact Support
    Qualtrics chat support screenshot 1
  3. Select Sign in with SSO
    Qualtrics chat support screenshot 2
  4. Enter wustl in the Organization ID field and select Continue
    Qualtrics chat support screenshot 3
  5. Select the appropriate category to continue to Qualtrics chat support
    Qualtrics chat support screenshot 4

Data Management

Be sure to follow university policies when storing and deleting data, including encryption of all personal health information (PHI).

Restrictions

The software is strictly limited to purposes that support the mission of the university, including but not limited to academic and research purposes.  Large university-wide surveys of WashU faculty and/or students require advance approval from the Office of the Provost.  For any survey we encourage sampling to avoid survey fatigue.  Any user who violates this rule will have their account terminated.

Consider legal, regulatory, and university policy requirements when collecting sensitive data. If unsure wether or not your survey questions contain or request sensitive data, contact these departments for guidance.

Qualtrics is limited to university related activities, such as academic teaching or research.  The use of Qualtrics for personal activities is prohibited.

Frequently Asked Questions

Qualtrics News

April 2021: Qualtrics New Features Release

Qualtrics has released the following new features through the month of March 2021.The new features are available and detailed within the Weekly Product Release Notes below: 04/07/2021 04/15/2021 04/22/2021 04/29/2021 Please visit the Qualtrics How To page for more information on QualtricsDid you miss last month’s Product Update notice? Access the Qualtrics Community Product Updates page to review feature […]

March 2021: Qualtrics New Features Release

Qualtrics has released the following new features through the month of March 2021.The new features are available and detailed within the Weekly Product Release Notes below: 03/03/2021 03/10/2021 03/17/2021 03/24/2021 Please visit the Qualtrics How To page for more information on QualtricsDid you miss last month’s Product Update notice? Access the Qualtrics Community Product Updates page to […]

Qualtrics: Offline Android Survey App Depreciation

On February 6, 2021, Qualtrics is deprecating support for Android versions less than 5.0 (also known as Lollipop, released November 2014). This change is necessary to ensure the best possible experience in terms of app security. Additionally, the WebView component of the app is now installed separately. If you have a newer device, it likely […]