Qualtrics is a research survey suite available for Washington University faculty and staff through a university-wide site license. This tool will make it easier for members of the campus community to build, share, distribute and collect results from online surveys.
Here are the directions for accessing chat support in Qualtrics.
Information Security Policies
Be sure to follow university policies when storing and deleting data, including encryption of all personal health information (PHI).
The WUSTL Brand of Qualtrics is not approved for use with Personal Health Information (PHI). The software is strictly limited to purposes that support the mission of the university, including but not limited to academic and research purposes. Large university-wide surveys of WashU faculty and/or students require advance approval from the Office of the Provost. For any survey we encourage sampling to avoid survey fatigue. Any user who violates this rule will have their account terminated.
Consider legal, regulatory, and university policy requirements when collecting sensitive data. If unsure whether or not your survey questions contain or request sensitive data, contact these departments for guidance.
- HIPAA Privacy Office for Protected Health Information (HIPAA)
- University Registrar for Protected Student Information (FERPA)
- Information Security, including Personally Identifiable Information (PII)
- Human Research Protection Office for the use of Qualtrics in human research studies
Qualtrics is limited to university related activities, such as academic teaching or research. The use of Qualtrics for personal activities is prohibited.
Self Service On-Demand Training
WashU provides users with support from Qualtrics. Support is available 24/7 at 1-800-340-9194 or through the Help menu within Qualtrics. You will be required to create a free support account using your WashU email address.
Qualtrics is updated weekly with new features, bug fixes, and security patches. Please visit the Weekly Product Release Notes page for more information and to join the XM Community.
Frequently Asked Questions
Visit wustl.az1.qualtrics.com and enter your WUSTL Key credentials for access. After logging in for the first time with your WUSTL Key, Qualtrics will ask if you already have a Qualtrics account. If not it will create one for you.
There is no cost for using Qualtrics. The university has a university-wide subscription with unlimited accounts. There are other products available by Qualtrics which may not be covered by this agreement.