Qualtrics

Qualtrics is a research survey suite available for Washington University faculty and staff through a university-wide site license. This tool will make it easier for members of the campus community to build, share, distribute and collect results from online surveys.

Here are the directions for accessing chat support in Qualtrics.

Information Security Policies

Be sure to follow university policies when storing and deleting data, including encryption of all personal health information (PHI).

Restrictions

The software is strictly limited to purposes that support the mission of the university, including but not limited to academic and research purposes.  Large university-wide surveys of WashU faculty and/or students require advance approval from the Office of the Provost.  For any survey we encourage sampling to avoid survey fatigue.  Any user who violates this rule will have their account terminated.

Consider legal, regulatory, and university policy requirements when collecting sensitive data. If unsure wether or not your survey questions contain or request sensitive data, contact these departments for guidance.

Qualtrics is limited to university related activities, such as academic teaching or research.  The use of Qualtrics for personal activities is prohibited.

Training

Self Service User Guides

Self Service On-Demand Training

Visit Learn the XM Platform or view Qualtrics Training through the Help button within Qualtrics.

View Qualtrics Training through the Help button within Qualtrics.

On-Demand Training

Want to connect and share information with other Qualtrics users? Visit the Qualtrics Community.

Support

Vendor Support

WashU provides users with support from Qualtrics. Support is available 24/7 at 1-800-340-9194 or through the Help menu within Qualtrics. You will be required to create a free support account using your WashU email address.

Accessing Chat Support in Qualtrics

WashU IT Support

  • You can submit a General Service Request via Service Now for survey transfers, new groups, new divisions, or other new or existing features be enabled in Qualtrics.

Frequently Asked Questions

Qualtrics News

October 2021: Qualtrics New Features Release

Qualtrics has released new features through the month of October 2021. The new features are available and detailed in the Weekly Product Release Notes, posted weekly by the vendor. Please visit the Qualtrics How To page for more information on Qualtrics Did you miss last month’s Product Update notice? Access the Qualtrics Community Product Updates page to review feature enhancements […]

September 2021: Qualtrics New Features Release

Qualtrics has released new features through the month of September 2021. The new features are available and detailed in the Weekly Product Release Notes, posted weekly by the vendor. Qualtrics has updated navigation to improve customer experience by renaming the tabs for Actions to Workflows when working from within a survey. Please review the Workflows Basic […]

August 2021: Qualtrics New Features Release

Qualtrics has released new features through the month of August 2021. The new features are available and detailed in the Weekly Product Release Notes, posted weekly by the vendor. Qualtrics has updated navigation to improve customer experience by renaming the tabs for Actions to Workflows when working from within a survey. Please review the Workflows Basic […]

July 2021: Qualtrics New Features Release

Qualtrics has released new features through the month of July 2021. The new features are available and detailed in the Weekly Product Release Notes, posted weekly by the vendor. Please visit the Qualtrics How To page for more information on Qualtrics Did you miss last month’s Product Update notice? Access the Qualtrics Community Product Updates page to review feature enhancements […]

June 2021: Qualtrics New Features Release

Qualtrics has released new features through the month of June 2021. The new features are available and detailed in the Weekly Product Release Notes, posted weekly by the vendor. Please visit the Qualtrics How To page for more information on Qualtrics Did you miss last month’s Product Update notice? Access the Qualtrics Community Product Updates page to review feature enhancements […]