Planview ServiceNow Request Form

WashU IT is pleased to introduce the Planview Administrative Requests ServiceNow request form for Planview related issues, requests, and questions. Simply select the Type of request from the drop down menu and enter the details in the Please describe your request field. Exception: New License Requests Have Questions? Submit a Planview Administrative Request or visit the Planview resources webpage. 

Empower Your ServiceNow Next Experience Journey: Dive into Hands-on Training!

Thank you for joining the ServiceNow Next Experience Demo and congratulations on leveling up your skills!   The next step is even more fun: we’re hosting  90-minute interactive sessions  for all ITIL users who want to dive into the platform and exercise what they’ve learned before the go-live. This is a great opportunity for you to […]

OCIO ImpacT Spotlight: New video highlights IT ImpacT efforts 

WashU IT’s Strategic Plan, ImpacT, aims to enhance decision-making by leveraging data through literacy, analytics, quality, and accessibility. Over four years, we’ll advance technology to boost WashU’s competitive edge and transform how we teach, learn, and innovate.   Russell Sharp and Amy Walter from the Office of the Chief Information Officer present “Innovate & Secure: The […]

ImpacT in-person event draws nearly 300 to Holmes Lounge

Nearly 300 people attended a recently held in-person awareness event in Holmes Lounge on the Danforth campus highlighting ImpacT projects and programs. A photo gallery showcasing the excitement is available for viewing below. The event was a vibrant manifestation of our commitment to placing our faculty, staff, and students at the forefront of all our […]

June 29: Indicate Your Preferred Method of Contact for IT Support Follow-Up Questions

To further provide accessible IT support for the WashU community, WashU IT will be adding an option for users to indicate phone or email as their preferred method of contact for follow-up questions should they arise from IT support staff. Read below to see what you can expect once this option is implemented on June […]

Enhancements to ServiceNow Customer Messaging Coming This Week

Beginning Thursday, WashU IT is implementing a new procedure to promptly notify individuals reporting an issue, providing them with an acknowledgement and an estimated timeframe.     The latest enhancement will give customers a greater level of transparency based on prioritization of impact, ensuring an understanding of what to expect to reach a resolution.        “We want you […]

May 11: Enhancements to the Change Control Practice

Opportunities for improvement have been identified for the Change Control Practice. Enhancements will be implemented to the Change Control module in ServiceNow ( on May 11. Are you impacted by this? Read below for the details. Join us for a virtual session to learn about the enhancements.  May 4, 10-11 a.m. CST May 9, 10-11 a.m. CST […]

Contacting IT for Support

Have you contacted the Service Desk about an issue you’re having, and wondered what happens after that? As outlined on the What Happens When You Contact IT for Support webpage, a Service Desk technician must determine whether your email, phone call, or issue submitted through the self-service portal is an incident (an unplanned interruption to […]