WashU IT is thrilled to bring you some exciting news that will take the ITIL user and business stakeholder experience with ServiceNow to new heights in February 2024. We understand the vital role that high-efficiency platforms and user-friendly interfaces play in IT daily workflows. That is why we are delighted to introduce the ServiceNow Next […]
Category: Alerts
November 20: DUO 2FA Changes
The DUO Two-Factor Authentication (DUO 2FA) system will be changed on November 20 to enhance the university’s information security posture. This change will impact all systems and services which require DUO 2FA. Why is DUO 2FA Changing? The current standard DUO 2FA authentication methods, DUO Push and Call Me, prompt us to approve login attempts by […]
Message from Human Resources (HR): Introducing Lanelle Coleman
Dear Colleagues, Please welcome Lanelle Coleman as our newest WashU IT Employee Engagement Team member. Lanelle is SPHR-certified and has been a fixture in WashU Human Resources for 25 years. Lanelle will advise and counsel employees regarding matters of employment policy and working relationships, as well as support management. She is the point of contact […]
Message from the CIO: Thank You for your hard work, integrity leading to a successful FY23
Now that Fiscal Year 2023 is officially behind us, I would like to take a moment to thank you for the integrity and professionalism you continually demonstrate each day as part of WashU IT. Guided by the university’s Here and Next and the IT ImpacT strategic plans, we accomplished all the goals we set out […]
Coming Soon: CyberArk for Server Administration
Last Fall, WashU IT’s Identity and Access Management team (IAM) adopted CyberArk as a tool to manage privileged access across the University. CyberArk is a leader in privileged access management solutions that help organizations secure their most critical assets and data. The CyberArk application will be used at WashU for secure password storage and/or management, […]
Welcome to the IT Service Management Community of Practice!
Whether you’re someone with vast experience in IT Service Management (ITSM), an academic specializing in service delivery, a frontline practitioner, or someone with an interest in improving the quality of the IT services we deliver, the new ITSM Community of Practice is for you. Please join our ITSM Community of Practice Team to let us […]
Contacting IT for Support
Have you contacted the Service Desk about an issue you’re having, and wondered what happens after that? As outlined on the What Happens When You Contact IT for Support webpage, a Service Desk technician must determine whether your email, phone call, or issue submitted through the self-service portal is an incident (an unplanned interruption to […]
Message from CIO Jessie Minton: Join Us Wednesday for the Unveiling of ImpacT
At 10:00 a.m. tomorrow we will launch our highly anticipated new IT Strategic Plan, ImpacT, during our monthly IT All Hands meeting. I hope you will join us for this historic occasion. Before that meeting, I invite you to explore our new webpages showcasing this plan and what it means to each one of you. […]
IT Asset Management Program moves forward in 2023
In July 2022 a new program was launched to create an IT Asset Management (ITAM) program at WashU. IT asset management (ITAM) provides an accurate account of technology asset lifecycle costs, risks, and performance to maximize the benefits from our technology investments. The Asset Management program will provide proficient, enterprise class IT Asset Management as a […]
What’s Happening in EUS: Systems and Procedures Changing Name to Systems Support
Effective Monday, February 13th, WashU IT Systems and Procedures will be renamed to WashU IT Systems Support. “The name WashU IT Systems Support better aligns with the specialized phone support we provide for applications such as Workday, ADIS, RMS, and Learn@Work,” says Lisa Jordan, Assistant Director End User Services, Service Desk. Systems Support’s functions will remain […]