At 10:00 a.m. tomorrow we will launch our highly anticipated new IT Strategic Plan, IMPACT, during our monthly IT All Hands meeting. I hope you will join us for this historic occasion. Before that meeting, I invite you to explore our new webpages showcasing this plan and what it means to each one of you. […]
Category: Alerts
IT Asset Management Program moves forward in 2023
In July 2022 a new program was launched to create an IT Asset Management (ITAM) program at WashU. IT asset management (ITAM) provides an accurate account of technology asset lifecycle costs, risks, and performance to maximize the benefits from our technology investments. The Asset Management program will provide proficient, enterprise class IT Asset Management as a […]
What’s Happening in EUS: Systems and Procedures Changing Name to Systems Support
Effective Monday, February 13th, WashU IT Systems and Procedures will be renamed to WashU IT Systems Support. “The name WashU IT Systems Support better aligns with the specialized phone support we provide for applications such as Workday, ADIS, RMS, and Learn@Work,” says Lisa Jordan, Assistant Director End User Services, Service Desk. Systems Support’s functions will remain […]
What’s Happening in EUS: In the WashU IT QA Lab – Windows 11
The WashU IT Quality Assurance Lab (QA) has begun testing Windows 11 and task sequence 2.2. The new task sequence will give techs the choice to install Windows 11 or Windows 10, since not all computers will be capable of running Windows 11. To ensure computers, software, and policies work as expected, new operating systems […]
Message from Jessie Minton, Vice Chancellor & Chief Information Officer
Now that Thanksgiving is behind us, and December holidays and festivities are on the horizon, it is the perfect time to reflect on our journey during the last 12 months. I would like to express how proud I am to be part of an organization that cares about our community and the people in it. […]
Workday Orientation Training for New Hires
Submitted by Brian Schuler There is a lot that goes into starting a new job at Washington University. From setting up a WUSTL key, finishing onboarding, to getting your badge and all your access to multitude of Box and network folders. For some of us, there is this system called Workday, which seems new to […]
“A Note from the Director of Danforth Deskside:” David Leisure – IT Service Delivery Owner, WashU Danforth Campus
There is no longer a need to visit the Apple store to talk to a genius. We can send one to you. Having the right people to meet our campus needs, and other measures taken during the last several years have led to an evolution in the support we deliver. A statement I used to […]
Craig Hager awarded as WashU IT partners with University Public Safety
For his assistance in resolving major incidents with University Public Safety in August and September 2022, Chief of Police Angela Coonce awarded Craig Hager two Awards of Excellence accommodations. On August 24th, Washington University Police Department (WUPD) officers were unable to communicate via WUPD radios due to public safety radio interference. It was discovered that […]
November 1: Systems Operations Center (SOC) changing names to Network Operations Center (NOC)
The WashU IT Systems Operations Center (SOC) will be renamed the Network Operations Center (NOC) to better align the name with the function. The functions and subgroup (Command Center, Infrastructure Administration, and Analytics) of the NOC will not change. For more details, please see NOC at-a-glace. Additionally, the IT industry uses SOC to refer to […]
ONE.WUSTL Has New User Interface
WashU IT has launched a new user interface for the ONE.WUSTL single-sign-on portal. With more than 250 tasks available, the portal gives the WashU community a quick and easy shortcut to services and systems such as WebSTAC, Canvas, Workday, Box, Outlook, and more from a single source, eliminating the time spent searching through browser bookmarks or attempting to […]