Alerts

May 22: Bear Bucks Outage

By allisonstewart on May 14, 2019 in Alerts, Announcements, Outage and Maintenance

Washington University Information Technology will perform an upgrade to the Odyssey service which will cause the usage of Bear Bucks to be unavailable on May 22, 5 a.m. – 10 a.m. Have questions? Email or call us, referencing CHG0050664. For urgent issues, please call us at (314) 933-3333. W...

5/31 – 6/2: Web Help Desk Outage

By allisonstewart on May 9, 2019 in Alerts, Announcements, Outage and Maintenance

Washington University Information Technology will perform an upgrade to the Web Help Desk on May 31, 5 p.m. – June 2, 11:30 p.m. During the upgrade window, tickets may be submitted to the Web Help Desk by email; however, they will be in a hold status until the upgrade and testing is complet...

May 17 @ 10:00 pm: DUC Network Outages

By mgerst on May 8, 2019 in Alerts, Announcements, Outage and Maintenance

On May 17, Washington University Information Technology will be upgrading the Network Switches in the Danforth University Center, which will result in brief (approximately 10 minute) network outages on May 17, between 10:00pm and 11:00pm. These 10 minute outages will affect the Wired and Wireless...

May 17: DOM File Shares Outage

By allisonstewart on May 7, 2019 in Alerts, Announcements, Outage and Maintenance

Washington University Information Technology will perform maintenance which will cause the DOM file shares to be unavailable for 35 minutes on May 17, between 9 p.m. – 11 p.m. Have questions? Email or call us, referencing CHG0050488. For urgent issues, please call us at (314) 933-3333. We a...

April 26: MyFAAccess Portal Outage

By allisonstewart on April 26, 2019 in Alerts, Announcements, Outage and Maintenance

UPDATE: April 26 – Service has been restored. We will continue to monitor to ensure this functionality persists. Washington University Information Technology has detected an issue where students are unable to access the MyFAAccess Portal. We are investigating the issue and will provide upda...

April 27 – Maestro Mailing Service Outage

By allisonstewart on April 17, 2019 in Alerts, Announcements, Outage and Maintenance

Washington University Information Technology will perform an upgrade which will cause the Maestro mailing service to be unavailable on Saturday, April 27, 8 a.m. – 4 p.m. This upgrade will resolve the issue that caused the recent Maestro outages. If you have mail jobs scheduled for delivery...