The Washington University in St. Louis online directory, which includes faculty, staff and student names, phone numbers and email addresses, is being phased out. University leaders decided to remove the directory to protect WashU community members’ privacy and security, helping to prevent cold calls, phishing campaigns and other data security threats. The online directory will […]
Category: Alerts
Complete Harassment Prevention Training in Workday by April 12th
All WashU employees have been assigned annual harassment prevention training in Workday, which must be completed by April 12. The course was developed by Skillsoft, a leading expert in compliance training. Contingent employees are not required to complete the training. Warning: some employees might find the simulated photos or exercises to be distressing. The subject […]
Message from the CIO: The path to achieving FY24 Goals
Now that the new year is in full swing, I’d like to take this opportunity to share the progress we are making on the achievement of our FY24 goals . We will continue updating the FY24 progress document to reflect our ongoing status. Guided by the success statements outlined in ImpacT, our IT Strategic Plan, we are […]
A Glimpse into the Future: ServiceNow Next Experience Coming Soon
WashU IT is thrilled to bring you some exciting news that will take the ITIL user and business stakeholder experience with ServiceNow to new heights in February 2024. We understand the vital role that high-efficiency platforms and user-friendly interfaces play in IT daily workflows. That is why we are delighted to introduce the ServiceNow Next […]
November 20: DUO 2FA Changes
The DUO Two-Factor Authentication (DUO 2FA) system will be changed on November 20 to enhance the university’s information security posture. This change will impact all systems and services which require DUO 2FA. Why is DUO 2FA Changing? The current standard DUO 2FA authentication methods, DUO Push and Call Me, prompt us to approve login attempts by […]
Message from Human Resources (HR): Introducing Lanelle Coleman
Dear Colleagues, Please welcome Lanelle Coleman as our newest WashU IT Employee Engagement Team member. Lanelle is SPHR-certified and has been a fixture in WashU Human Resources for 25 years. Lanelle will advise and counsel employees regarding matters of employment policy and working relationships, as well as support management. She is the point of contact […]
Message from the CIO: Thank You for your hard work, integrity leading to a successful FY23
Now that Fiscal Year 2023 is officially behind us, I would like to take a moment to thank you for the integrity and professionalism you continually demonstrate each day as part of WashU IT. Guided by the university’s Here and Next and the IT ImpacT strategic plans, we accomplished all the goals we set out […]
Coming Soon: CyberArk for Server Administration
Last Fall, WashU IT’s Identity and Access Management team (IAM) adopted CyberArk as a tool to manage privileged access across the University. CyberArk is a leader in privileged access management solutions that help organizations secure their most critical assets and data. The CyberArk application will be used at WashU for secure password storage and/or management, […]
Welcome to the IT Service Management Community of Practice!
Whether you’re someone with vast experience in IT Service Management (ITSM), an academic specializing in service delivery, a frontline practitioner, or someone with an interest in improving the quality of the IT services we deliver, the new ITSM Community of Practice is for you. Please join our ITSM Community of Practice Team to let us […]
Contacting IT for Support
Have you contacted the Service Desk about an issue you’re having, and wondered what happens after that? As outlined on the What Happens When You Contact IT for Support webpage, a Service Desk technician must determine whether your email, phone call, or issue submitted through the self-service portal is an incident (an unplanned interruption to […]