Message from Human Resources (HR): Introducing Lanelle Coleman

Dear Colleagues, Please welcome Lanelle Coleman as our newest WashU IT Employee Engagement Team member. Lanelle is SPHR-certified and has been a fixture in WashU Human Resources for 25 years. Lanelle will advise and counsel employees regarding matters of employment policy and working relationships, as well as support management. She is the point of contact […]

Coming Soon: CyberArk for Server Administration

Last Fall, WashU IT’s Identity and Access Management team (IAM) adopted CyberArk as a tool to manage privileged access across the University. CyberArk is a leader in privileged access management solutions that help organizations secure their most critical assets and data. The CyberArk application will be used at WashU for secure password storage and/or management, […]

Welcome to the IT Service Management Community of Practice!

Whether you’re someone with vast experience in IT Service Management (ITSM), an academic specializing in service delivery, a frontline practitioner, or someone with an interest in improving the quality of the IT services we deliver, the new ITSM Community of Practice is for you. Please join our ITSM Community of Practice Team to let us […]

Contacting IT for Support

Have you contacted the Service Desk about an issue you’re having, and wondered what happens after that? As outlined on the What Happens When You Contact IT for Support webpage, a Service Desk technician must determine whether your email, phone call, or issue submitted through the self-service portal is an incident (an unplanned interruption to […]

Message from CIO Jessie Minton: Join Us Wednesday for the Unveiling of ImpacT

At 10:00 a.m. tomorrow we will launch our highly anticipated new IT Strategic Plan, ImpacT, during our monthly IT All Hands meeting. I hope you will join us for this historic occasion. Before that meeting, I invite you to explore our new webpages showcasing this plan and what it means to each one of you. […]

IT Asset Management Program moves forward in 2023

In July 2022 a new program was launched to create an IT Asset Management (ITAM) program at WashU. IT asset management (ITAM) provides an accurate account of technology asset lifecycle costs, risks, and performance to maximize the benefits from our technology investments. The Asset Management program will provide proficient, enterprise class IT Asset Management as a […]

What’s Happening in EUS: Systems and Procedures Changing Name to Systems Support

Effective Monday, February 13th, WashU IT Systems and Procedures will be renamed to WashU IT Systems Support.   “The name WashU IT Systems Support better aligns with the specialized phone support we provide for applications such as Workday, ADIS, RMS, and Learn@Work,” says Lisa Jordan, Assistant Director End User Services, Service Desk.  Systems Support’s functions will remain […]

What’s Happening in EUS: In the WashU IT QA Lab – Windows 11

The WashU IT Quality Assurance Lab (QA) has begun testing Windows 11 and task sequence 2.2. The new task sequence will give techs the choice to install Windows 11 or Windows 10, since not all computers will be capable of running Windows 11. To ensure computers, software, and policies work as expected, new operating systems […]

Message from Jessie Minton, Vice Chancellor & Chief Information Officer

Now that Thanksgiving is behind us, and December holidays and festivities are on the horizon, it is the perfect time to reflect on our journey during the last 12 months. I would like to express how proud I am to be part of an organization that cares about our community and the people in it. […]