End User Services serve as the backbone of the WashU IT infrastructure, empowering the university community to focus on their core tasks by understanding, anticipating, and responding to their technological needs. Join Rick Herman, Executive Director End User Services, Michelle Stirnemann, Director End User Services, Thomas Walker, Senior Customer Relationship Manager, and Nancy Webb, Senior Director End User Services, on a journey as we delve into the intricacies of WashU IT end user services, unraveling the tools, techniques, and strategies that enable and support users, leading to high customer satisfaction.