Beginning this month, ServiceNow & Legacy ServiceNow access requests will be transferred from WashU IT Enterprise Applications to Systems Support.
WashU IT Systems Support is not only the Tier 1 Helpdesk for Workday, Learn@Work, Wustl Key’s, and Duo 2FA issues, but also provides access for applications such as Research Management System, DocuSign, One.WUSTL.edu Publisher, ADIS: Alumni and Development Information System, and KnowledgeLake.
Always committed to innovation, Systems Support is working on new projects and collaborating with other departments within WUIT, including the following:
ServiceNow Access (as referenced)
- ServiceNow & Legacy ServiceNow Access requests will be transferred from WashU IT Enterprise Applications to Systems Support to provide these access request.
- Transferring services in January 2024.
RADAR – Research Administrator Data and Reporting
- RADAR provides reporting capabilities for RMS Division Administers I and Division Administers II.
- RADAR will go live in April 2024.
ARCH
- All ARCH requests and issues will be logged using Salesforce cases.
- For those with questions about who initiate or submits requests, the Employee Action Form offers a link for managers to click for the direct ARCH Access Request case to submit.
- ARCH is set to launch February 12th and will replace ADIS.
Student Sunrise
- Registration is now open for faculty and staff sessions being offered now through June 2024.
- Check out Preparing for Workday to find out more about Sneak Peeks, series of Workday Student preview sessions, Workday Student Workshops, preview of training materials, and Mock Semester, a dry run for Spring 2025 registration for Fall 2025 classes.
- Student Sunrise is set to go live September 2025.
Contact Systems Support by calling 314-935-5707 or emailing SystemsSupportHelp@wustl.edu.