Washington University Information Technology provides help through many methods, including How-To resources, troubleshooting articles in our Knowledge Base (requires WashU Key login), and contacting the IT support group assigned to your area.
Support
WashU IT Support: Our expert staff consists of trained Information Technology personnel and competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.
phone: (314) 933-3333 | email: ithelp@wustl.edu | web / chat: ServiceNow
Specialized Support
Knowledge Base
Our knowledge base contains thousands of articles containing troubleshooting guidance for common IT issues. Search key terms related to your problem to find solutions.
How To
Make the most of offerings and services from WashU Information Technology. WashU IT offers direction in the form of guides, FAQs and videos to help you work more efficiently.
KnowledgeLake
KnowledgeLake document imaging allows for capturing, processing, and managing electronic images of paper and digital documents.
DocuSign
DocuSign enables Faculty, Staff, and Students at WashU to easily collect eSignatures on documents sent to collaborators and colleagues on campus and around the world.
Email Client Setup
Washington University users can follow instructions to connect their email client or mobile device to their Office 365 email account.
Email Client Setup: Gmail for Android
Washington University users have access to email on their Android device. Follow these steps to get set up.
Email Client Setup: Apple Mail
Washington University users have access to email through Apple Mail. Follow these steps to get set up.
Email Client Setup: iOS
Washington University users have access to email on their iOS device. Follow these steps to get set up.
Email Client Setup: Outlook for Android
Washington University users have access to Outlook on their Android device. Follow these steps to get set up.
Email Client Setup: Outlook for iOS
Washington University users have access to Outlook on their iOS device. Follow these steps to get set up.
Email Client Setup: Outlook for Mac OS
Washington University users have access to Outlook on their Mac device. Follow these steps to get set up.