Submitted by Brian Schuler The morning of July 1, 2021 was warm even at 4:55am. Those who were fast asleep awaited the alarm’s melodious call. Others, like members of the HCM and FIN SDM (Service Delivery Model) and EA teams had been up all night waiting for the phone to open so they could hear […]
Category: IT Staff News
Meet Your EUS Team: Michelle Stirnemann, Director – EUS – Service Desk & Access Management
We are pleased to welcome Michelle Stirnemann to the Washington University IT team as our newest EUS Director. In addition to 20+ years of IT experience, Michelle brings a decade of leadership experience to WashU IT. Beginning her IT career at a help desk, she moved through the ranks to Lead Help Desk, Tier II, […]
Shared Infrastructure Accomplishments -February 2022
Submitted by David Sterling Accomplishment Impact Collaborating with ITSS for endpoint build/testing for new Welcome project which is customer facing The EPIC Welcome project is a collaboration with ITSS and EPIC teams to plan and configure a patient use device for self check-in. These will be utilized in various clinical departments Met with InstantInfo Systems […]
WashU Transforms Digital Space with DocuSign
Washington University in St. Louis has integrated DocuSign, the global leader in electronic signatures and agreements. From financial aid applications to staff hiring, paper-based systems of agreement can slow down most aspects of campus life. The time and costs involved with these processes aren’t always obvious, but they can be substantial. Following the launch of […]
January 13: one.wustl.edu Planned Maintenance
Washington University Information Technology, in conjunction with the one.wustl.edu vendor, will perform standard maintenance on one.wustl.edu on January 13, between 4:00am and 6:00am. We do not anticipate any service interruption as a result of this maintenance.
Danforth Parking Replacement T2 Project Deployed
Submitted by Sarah Everett EA-8803 Danforth Parking Replacement T2 Project was successfully deployed to production and is now available to staff and students. This was a business led IT project in which Danforth Parking & Transportation contracted the vendor, T2, to implement their Flex SaaS solution. This solution includes Flex the parking management system used […]
Introducing the IT Organizational Change Management (OCM) Team
The Portfolio and Project Management Office (PPMO) at Washington University in St. Louis is improving customer support. The Performance Support and Communications team has reorganized and rebranded as the IT Organizational Change Management Team (OCM). The Team’s mission is to support the people side of change within the organization. As a part of this initiative, […]
Learning with DocuSign: Voiding Envelopes
Voiding Envelopes in DocuSign DocuSign is helping Washington University transform its digital environment and eSignature space. We use DocuSign to streamline our processes, streamline our workflows, and connect across campuses. DocuSign eSignatures are not always completed, so we may need to void (cancel) an envelope and send a new one. By voiding an envelope, the […]
Shared IT Services Transforms WashU Campuses in 2021
The Shared Information Technology Services (SITS) Program was designed to rebalance the Information Technology (IT) delivery model at Washington University in St. Louis by establishing a shared infrastructure and end-user computing platform that enables seamless sharing of information and positions the University for strategic advancement. In January 2015, the Shared IT Services Program launched with […]
September 10: ServiceNow Upgrades
Washington University Information Technology will update both instances of ServiceNow, wustl.service-now.com and wusm.service-now.com, on September 10, between 5:00pm and 10:00pm. While ServiceNow conducts rolling upgrades across multiple data centers to eliminate downtime, you may experience minor performance degradation during the maintenance window. Have questions? Email us, referencing CHG0037218. We appreciate your patience as we enhance our services.Visit our Status Page for the current status and planned maintenance of […]