Submitted by David Sterling
| Accomplishment | Impact |
| Collaborating with ITSS for endpoint build/testing for new Welcome project which is customer facing | The EPIC Welcome project is a collaboration with ITSS and EPIC teams to plan and configure a patient use device for self check-in. These will be utilized in various clinical departments |
| Met with InstantInfo Systems regarding E-Fax issue on Danforth affecting inbound faxes. Workaround will remain in place pending ATT findings | During a major incident impacting all inbound faxing for Danforth campus, we learned how phone telephone providers (AT&T) can impact our service unexpectedly. This incident prompted several internal discussions about the resiliency of our E-Fax services. We have since engaged with our vendor to perform a complete health check of not just our managed environment on premises but all levels of interaction. This will include Danforth telecom, BJC telecom and cloud services utilized in the service |
| Testing new portal created in BeyondTrust for CMMC project. | Working with the WUSTL-SEn team to create custom remote support portal |
| Windows 11 endpoint project kicked off – beta expected late Feb-early March | Will allow Shared IT customers of managed endpoints the ability to run Windows 11, Microsoft’s newest operating system |
| Setup imaging support portal in minnow bucket with training and documentation also to respond quickly to depot and imaging partner needs, All announcements are sent here too as well as email now | Reducing time to fix imaging issues by order of magnitude, constant feedback and communication to improve products and imaging |
| Consolidated Task Sequence 2.0 with new naming convention.xlsx – 1/24/22 release date | Built out much more automated and streamlined imaging for endpoints, removes defunct FIS codes from names. Saving many manhours in Depot |
| Kicked off Peds Central Admin SharePoint Migration | Continuing to transition departmental collaboration sites per WashU IT SharePoint Strategy |
| Launched new WordPress site for Campus Card Services on their dedicated server | Provide secure, performant, reliable WashU IT managed platform for departmental site |
| ARS.wustl.edu was successfully migrated off of SharePoint 2013 | Continuing to transition departmental collaboration sites per WashU IT SharePoint Strategy |
| Dell Depot Optimization project – Dell automated builds with barcode scanner. – release to QA and Dell scheduled for mid February 2022 | Wustl will pre-provision names for dell using our new naming convention and build details, Will allow Dell to do wustl builds with 1 or 2 clicks, scan a barcode, and click go |
| Completed 209 tickets/work orders (Blue Light, CATV, Telecom Work Orders, Cable Installs, Fiber Paths, Locates, Moves/Adds/Changes.) | Incident and Request resolution |
| Went live on new Telemanagment Systems (PCR) – validating dbase, prepping for test billing run | Telecom billing system for Danforth |
| Supporting 62 active construction projects for both Danforth (14) and Medical campus (48) | IT Project oversight |
| Configured and finished the Delmar Devine network | Brought network infrastructure online to support Brown School of Social Work remote site |
| Migrated Distributed Antenna System head end equipment power to align with distributed power standards | Provide redundant power for critical DAS infrastructure |
| Identified issue with NCDC customer (Chip Sschweiss) power distribution in cabinets 2.4 and 2.5 and addressed to avoid future PDU breaker overload situation | Provided additional power to support customer needs |
| Completed computer room air conditioning preventative maintenance efforts in North Campus data center, 4480 Data Center, and Becker Library Hub | Complete monthly health checks to assure all data centers are working properly |
| Completed battery replacement in BIH11a telecom room, which was identified during self-test. | Replaced battery to provide adequate power during power outage |
| Resolved SAML issues on the production my devices portal for the Secure WUSM NAC project | Direct support of the Med School NAC Project |
| Implemented monitor mode for 22 N. Euclid and Tabex for the Secure WUSM NAC project | Direct support of the Med School NAC Project |
| Completed deployment of new WURN connection for Dr. Garcia in the South Building | Provide high speed connectivity for researcher |
| Decommissioned legacy Remote Access VPN Law and ArtSci VPN profiles | Final phase on moving A&S to new VPN with improved security |
| Completed the 10GB bandwidth uplink capacity project for the last two residential buildings | Provides increased bandwidth for students |
| Completed the replacement of 3 switches in Bauer Hall | Upgrading hardware to support LCM efforts |
| Engineers completed CMMC training | Training |
| Completed UPS LCM replacements for St. Louis Childrens Hospital Rm. 08 and Irene Walter Johnson, Rm. 02. | Replaced battery back up system as part of our LCM efforts |
| Completed UPS battery refresh for Newstead facility and McDonnell Hall, mca-226 | Replaced battery to provide adequate power during power outage |
| Installed two new PDUs for South Building 1st floor TR upgrade project | Provide additional power to support new infrastructure |
| Migrated wustl 2.0 encrypted to ISE, from free radius | Provides greater hardware redundancy |
| Completed move of AD host back to BIH network | Improve identity service integration with users and devices on BIH networks |
| Completed purchase of replacement SQL administration toolkit for the Database & Platform team (Red Gate SQL Toolbelt will replace Apex SQL) | Improve effectiveness of Platform Engineering team with updated tools |
| Completed removal of retired legacy Psychiatry server hardware from the data center | Reduce power consumption and risk through retirement of outdated hardware |
| Completed installation of future production VMware vRA 8.6 environment | Preparation for upgrade to support newer operating systems |
| Completed server builds for AutoSys refresh | Preparation for refresh of the enterprise scheduling platform |
| Completed CIS Benchmark for Microsoft SQL Server review and implementation into build scripts | Improve Information Security posture of database environments |
| Completed migration of Olin Business School DevOps platform to public cloud | Reduce risk by migrating DevOps platform from legacy environment to modern cloud environment |
| Completed server builds for Surgery database and web servers | Reduce risk by providing modern hosting platforms |
| Completed move of NetApp AFF (all-flash array) from West Campus Data Center to Research Data Center | Increase workload capacity by balancing physical resources |
| Completed server build for Microsoft Identity Manager servers | Preparation for refresh of the Identity Manager environment |
| Installed additional access point and fixed wireless configuration within the WashU IT MCC 12th floor area | Improve wireless performance and coverage |
| Command Center applied Microsoft Server critical operating system patches to 272 supported WashU IT servers | Preventing security threats to the supported WashU IT server infrastructure |
| Command Center handled 132 incidents and received 143 after-hour calls | Providing customer support and resolving infrastructure alarms |
| Command Center printed 3479 accounts payable checks and 214 payroll checks | Maintaining administrative check printing operations |
| Completed installation work for the Chancellor’s remodel within North Brookings | New construction infrastructure support |
| Installed new network in WUSM South Building for BioChemistry preclinical department | New construction infrastructure support |
| Provisioned firewall requests for the new Papercut server | New infrastructure installation |
| Upgraded WUSM East Imaging 3rd floor access points to newer model | Providing enhanced wireless performance and coverage |
| Applied Microsoft critical server patches to 496 WashU IT supported servers on the Tuesday rollout | Preventing security threats to the supported WashU IT server infrastructure |
| Performed a network audit for the Grant Medical Clinic | Improving Medical School remote clinic configuration |