Unlocking Success: The Story Behind our Mass Emailing Makeover

The Emma Product Replacement for ListServ Maestro project was created to replace the aging ListServ and ListServ Maestro applications and associated hardware. These common good applications enable mass emailing functionality for various populations across the university.  The introduction of Emma to Groups 1, 2 and 3 has been met with enthusiastic reception, leading the team to accelerate […]

Public university directory being phased out

The Washington University in St. Louis online directory, which includes faculty, staff and student names, phone numbers and email addresses, is being phased out.  University leaders decided to remove the directory to protect WashU community members’ privacy and security, helping to prevent cold calls, phishing campaigns and other data security threats.  The online directory will […]

E-Waste Recycling and Confidential Paper Shredding event at Knight Center successful 

The WashU Office of Sustainability and the WashU IT Office of Information Security hosted a successful e-waste recycling and confidential paper shredding event last week at the Knight Center on the Danforth campus. About 2,500 pounds of electronic waste was collected and six totes of confidential documents were shredded during the two-and-a-half hour event.  Sustainability Coordinator […]

Empowering Users: Understanding WashU IT End User Services

End User Services serve as the backbone of the WashU IT infrastructure, empowering the university community to focus on their core tasks by understanding, anticipating, and responding to their technological needs. Join Rick Herman, Executive Director End User Services, Michelle Stirnemann, Director End User Services, Thomas Walker, Senior Customer Relationship Manager, and Nancy Webb, Senior […]

Tech Den Extends Service Desk Hours to Better Serve Graduate and Professional Students 

Starting last month, Tech Den has extended service desk hours during the semester to offer a greater level of support to the busy community of graduate, professional, and non-residential students it serves. New academic semester hours are from 9 a.m. to 8 p.m. Monday-Friday and noon-6 p.m. Saturday.  “This strategic move reflects our IT values […]

OCM’s Dunk recognized with SIGUCCS Communications Award

Paige Dunk, Communications Specialist II in WashU IT Organizational Change Management, recently received a prestigious award for her work on the IT Asset Management website.  The Special Interest Group on University and College Computing Services (SIGUCCS) Communications Awards are bestowed upon professionals who exemplify excellence in their field. SIGUCCS is an association of professionals that […]

Complete Harassment Prevention Training in Workday by April 12th 

All WashU employees have been assigned annual harassment prevention training in Workday, which must be completed by April 12. The course was developed by Skillsoft, a leading expert in compliance training. Contingent employees are not required to complete the training.       Warning: some employees might find the simulated photos or exercises to be distressing. The subject […]

WashU IT employee perspective: Business Analysis Community of Practice offers insight into how IT business decisions are made

Attending a recent Business Analysis Community of Practice (BACoP) meeting, it was clear I was among a group of strategic thinkers dedicated to asking important questions, listening for answers, seeking to understand, and ready to use the knowledge they gather to inform business decisions. It was also apparent the BACoP recognizes the tenets of the […]

Pause to technology purchases and projects involving student data

As we approach the start of the complicated go-live year for  Workday Student, we are asking that schools and units pause the purchase of new technologies or the start of new technical projects that involve student data. This pause is temporary but necessary to ensure no negative impacts to our transition to Workday Student. Further, we […]

Patient Engagement: Manage Your Healthcare Online 

Are you currently a BJC/WashU patient? Or, do you have a family member that you take care of that is a patient? Then, you should have a MyChart account. Read on to learn how to sign up and become part of the more than a million customers we support through MyChart.  How do I sign […]