Thank you for dedicating your time to delve deeper into the WashU IT Quality Assurance (QA) Testing service here at WashU. Whether you are reading this because the headline caught your attention or if you are in pursuit of solutions for your immediate or future needs or were simply curious about our role, we hope […]
Category: WashU News
Securing Tomorrow: A Journey into Information Security Excellence
WashU IT’s Strategic Plan, ImpacT, aims to enhance decision-making by leveraging data through literacy, analytics, quality, and accessibility. Over four years, we’ll advance technology to boost WashU’s competitive edge and transform how we teach, learn, and innovate. In this ImpacT video installment, we explore the multifaceted world of cybersecurity. Chief Information Security Officer, Chris Shull […]
New Associate CISO Haverstock brings cybersecurity and tech leadership experience to WashU IT
WashU IT welcomed Todd Haverstock to the role of Associate Chief Information Security Officer in November. He brings a wealth of experience in cybersecurity, information technology, and health care that will help ensure strategic alignment. Haverstock said there are several reasons he was attracted to the role at WashU, noting, “I welcomed the opportunity to […]
What’s Happening in EUS: Quality Assurance (QA) introduces Jira Connection in ServiceNow
ServiceNow’s integration with Jira allows organizations to oversee both IT service management and software development workflows within a unified platform. On January 4th, the EUS Quality Assurance (QA) testing team introduced a new catalog item in ServiceNow. This catalog item is seamlessly integrated with Jira, streamlining the QA testing process. A new tab, “Jira Connection,” […]
Student Tech Services (STS) and Tech Den Student Staff Undergo Comprehensive Training on Service Now Dashboard and FERPA Compliance
Last Saturday, in a proactive move to keep up to date on skills and ensure compliance, the Student Technology Services (STS) department organized additional training sessions for student staff from both STS and Tech Den. The focus of these sessions was to equip students with the knowledge and skills required to navigate the newly updated […]
Coming soon to WUIT Systems Support
Beginning this month, ServiceNow & Legacy ServiceNow access requests will be transferred from WashU IT Enterprise Applications to Systems Support. WashU IT Systems Support is not only the Tier 1 Helpdesk for Workday, Learn@Work, Wustl Key’s, and Duo 2FA issues, but also provides access for applications such as Research Management System, DocuSign, One.WUSTL.edu Publisher, ADIS: […]
Message from the CIO: Celebrating innovation in the New Year
Welcome to the new year! I hope that each of you were able to enjoy some time this holiday season to connect with others and that you feel recharged. As we look toward the next 12 months, Iʼm confident that 2024 will undoubtedly be a year filled with innovation, collaboration, and success. Each day of every […]
IMPORTANT: Mandatory ServiceNow Next Experience demo sessions for WashU IT ITIL users happening today and tomorrow
Mandatory ServiceNow Next Experience demo sessions are being held now. This required training for all WashU IT ITIL users is being held ahead of a major service management platform update, which is scheduled to begin Feb. 1. The demo covers the latest features and improvements of ServiceNow, such as the new Service Operations Workspace, the […]
OCIO ImpacT Spotlight: New video highlights IT ImpacT efforts
WashU IT’s Strategic Plan, ImpacT, aims to enhance decision-making by leveraging data through literacy, analytics, quality, and accessibility. Over four years, we’ll advance technology to boost WashU’s competitive edge and transform how we teach, learn, and innovate. Russell Sharp and Amy Walter from the Office of the Chief Information Officer present “Innovate & Secure: The […]
A Glimpse into the Future: ServiceNow Next Experience Coming Soon
WashU IT is thrilled to bring you some exciting news that will take the ITIL user and business stakeholder experience with ServiceNow to new heights in February 2024. We understand the vital role that high-efficiency platforms and user-friendly interfaces play in IT daily workflows. That is why we are delighted to introduce the ServiceNow Next […]