Now that Thanksgiving is behind us, and December holidays and festivities are on the horizon, it is the perfect time to reflect on our journey during the last 12 months. I would like to express how proud I am to be part of an organization that cares about our community and the people in it. […]
Author: Brian
WashU IT New Hires: Laverdure and Gaither Bring Service, Expertise to the Team
Please join WashU IT in welcoming two new staff members, both bringing a commitment to service and a wealth of experience to the team. John Laverdure, our new IT Program Manager for the Portfolio and Project Management Office, served in the military, and comes to WashU after professional stints at IBM, KPMG, and Ameren. His […]
100 Neediest Cases
Submitted by Sarah Grantham Tis the season for giving Join in the WashU IT Holiday Gift Drive for the 100 Neediest Cases and Epworth! As you may have heard, we are committing to providing a little holiday cheer to four (4) families from the 100 Neediest Cases and 22 youth from the Transitional Living Program […]
“A Note from the Director of Danforth Deskside:” David Leisure – IT Service Delivery Owner, WashU Danforth Campus
There is no longer a need to visit the Apple store to talk to a genius. We can send one to you. Having the right people to meet our campus needs, and other measures taken during the last several years have led to an evolution in the support we deliver. A statement I used to […]
Enterprise Applications (EA): Accomplishments – October 2022
Submitted by Ramalakshmi Gopalakrishnan Domain Project Title Project Summary Project Team Implementation Date Student EA-T3- EA-9191 – Student Affairs: Presence.io WUGO Replacement – EMS Integration The integration between WUGO and EMS sends Student Group membership information from Presence, the new vendor for the Washington University Group Organizer (WUGO) system, and EMS (Reserve-A-Space) the main room […]
WashU IT welcomes Melissa Schicker, Administrative Coordinator
It is with great excitement that WashU IT welcomes Melissa Schicker as their new Administrative Coordinator. As the new IT team member, she will assume the responsibilities of Carol Coplin, who retired from the WashU IT team this fall. Melissa has worked in various departments around WashU campuses before joining IT. Melissa begins her career […]
Craig Hager awarded as WashU IT partners with University Public Safety
For his assistance in resolving major incidents with University Public Safety in August and September 2022, Chief of Police Angela Coonce awarded Craig Hager two Awards of Excellence accommodations. On August 24th, Washington University Police Department (WUPD) officers were unable to communicate via WUPD radios due to public safety radio interference. It was discovered that […]
October 26th: Vender Engagement – Forecasting and Modeling
Do you engage with vendors as part of your job? Would you like the chance to develop stronger communication skills and specific techniques for more effectively working with them? Join us on October 26th from 2:00 PM to 3:00 PM CT for ClearEdge’s Forecasting and Modeling Training! Enterprise Software sales teams employ three simple tactics […]
What’s Happening in EUS: The Service Desk focuses on Foundational Excellence
Submitted by Lisa Jordan With the goal of enhancing the customer experience, the WashU IT Service Desk team is focused on sharpening foundational skills within ticketing, phone calls, teamwork, and communication. What we are doing: ServiceNow – ensure consistent ticketing and trusted outcomes with the use of ticket templates, using the action / outcome format […]
ONE.WUSTL Webinar: A New Way to Experience WashU Services and Systems
Submitted by Tahnee Alves Ayala Pereira WashU IT is launching a new user interface for ONE.WUSTL, a portal that gives the university community a quick and easy shortcut to access hundreds of services and systems. Join the WashU IT OCM team for a “ONE.WUSTL: Search, Click, Done!” webinar session this September and find out how […]