WashU IT is pleased to announce the promotion of Lou Trout to Hardware Asset Manager within the Service Management Office (SMO), part of the End User Experience (EUX) team.
Trout’s promotion recognizes his extensive background in hardware management, unwavering attention to detail, and commitment to delivering exceptional customer experiences. In this new role, Trout will lead efforts to strengthen our IT Asset Management (ITAM) strategy and help ensure hardware across the university is tracked, maintained, and managed efficiently.
Throughout his time at WashU, Trout has demonstrated a passion for people-first service and a collaborative mindset that aligns perfectly with the EUX team’s mission.
His technical expertise is matched by his approachable demeanor, making him a trusted partner and resource for teams across the university.
As Hardware Asset Manager, Trout will play a critical role in advancing the asset lifecycle processes, identifying opportunities for improvement, and enhancing transparency in hardware management. His leadership will be instrumental in supporting our vision for seamless, user-centered IT services.
Congratulations to Trout on this well-deserved promotion. He will continue making an impact in this new chapter of his journey at WashU IT.