Beginning August 21, the WashU Mobile app will be retired as part of a planned transition to a suite of specialized mobile applications designed to provide direct access to the services students, faculty and staff use the most. After this date, the WashU Mobile app will no longer be maintained or updated. The recommendation for […]
Author: Tahnee
Keeping WashU IT Communications Clear and Consistent
At WashU IT, effective communication is essential to the mission and delivering an excellent customer experience. To ensure messages are clear, consistent, and reach the right audiences without causing email fatigue, we have developed the Executive/Stakeholder Email Procedure, Executive Etiquette Best Practices, and Mass Email Policy for widely distributed emails from WashU IT. Watch the […]
Celebrating a promotion: Lou Trout named Hardware Asset Manager
WashU IT is pleased to announce the promotion of Lou Trout to Hardware Asset Manager within the Service Management Office (SMO), part of the End User Experience (EUX) team. Trout’s promotion recognizes his extensive background in hardware management, unwavering attention to detail, and commitment to delivering exceptional customer experiences. In this new role, Trout will […]
Person of ImpacT: Recognizing Mark Chapman, a Leader in Service Management and Collaboration
WashU IT is proud to recognize Mark Chapman, Director of IT Service Management (ITSM), as a Person of ImpacT. Nominated by his peers in 2024, Chapman is celebrated for his dedication to value-driven service, his passion for refining ITSM practices, and his commitment to building strong, genuine relationships across teams. He’s known not just for […]
IT Launches Live Chat Support for WashU Community
On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]
WashU IT enhances customer experience with new phone system implementation
On August 1, WashU IT successfully implemented a new phone system that enhances the customer experience for both the Network Operations Command Center (314-935-7048) and the Service Desk (314-933-3333). For the Network Operations Command Center, callers now encounter new call selection options with the added ability to speak their selections.: 1 – Major Incident 2 […]
ONE.WUSTL Has New User Interface
WashU IT has launched a new user interface for the ONE.WUSTL single-sign-on portal. With more than 250 tasks available, the portal gives the WashU community a quick and easy shortcut to services and systems such as WebSTAC, Canvas, Workday, Box, Outlook, and more from a single source, eliminating the time spent searching through browser bookmarks or attempting to […]
July 1: Dell Warranty Change for Laptops
Washington University Information Technology is pleased to communicate that, starting on July 1, 2022, all new laptops processed through the WashU IT Depot will automatically come with the Dell ProSupport Plus warranty. The new ProSupport Plus warranty will replace the standard warranty pack provided by Dell and will include accidental coverage for drops, spills, and […]