WashU IT will launch an updated website designed to better serve the university community on June 15. The updated site will make it easier to find information, access support resources, and navigate with confidence. The new site design will provide an improved customer experience and align more closely with WashU’s brand and digital standards. “Our goal was to create a website experience that feels […]
Author: Tahnee
Building momentum: Progress on the WashU IT Operating Model
WashU IT is on a mission to strengthen how we work together. The WashU IT Operating Model effort was collectively developed in 2024 with a clear goal: to ensure IT functions are efficient, aligned with business priorities, adaptable, secure and cost-effective. Melinda Schmidt, Assistant Vice Chancellor and Chief of Staff, serves as project sponsor. “The […]
Resources available for new Box and OneDrive storage quotas
On November 5, 2025, WashU IT implemented a new storage quota for all WashU Box accounts and began enforcing the existing 1 TB limit for OneDrive for Business accounts, including Microsoft SharePoint and Microsoft Teams. This change was to ensure compliance with vendor contract terms and in direct response to evolving usage patterns, thereby mitigating […]
WashU Mobile App transitioning to specialized mobile applications August 21
Beginning August 21, the WashU Mobile app will be retired as part of a planned transition to a suite of specialized mobile applications designed to provide direct access to the services students, faculty and staff use the most. After this date, the WashU Mobile app will no longer be maintained or updated. The recommendation for […]
Keeping WashU IT Communications Clear and Consistent
At WashU IT, effective communication is essential to the mission and delivering an excellent customer experience. To ensure messages are clear, consistent, and reach the right audiences without causing email fatigue, we have developed the Executive/Stakeholder Email Procedure, Executive Etiquette Best Practices, and Mass Email Policy for widely distributed emails from WashU IT. Watch the […]
Celebrating a promotion: Lou Trout named Hardware Asset Manager
WashU IT is pleased to announce the promotion of Lou Trout to Hardware Asset Manager within the Service Management Office (SMO), part of the End User Experience (EUX) team. Trout’s promotion recognizes his extensive background in hardware management, unwavering attention to detail, and commitment to delivering exceptional customer experiences. In this new role, Trout will […]
Person of ImpacT: Recognizing Mark Chapman, a Leader in Service Management and Collaboration
WashU IT is proud to recognize Mark Chapman, Director of IT Service Management (ITSM), as a Person of ImpacT. Nominated by his peers in 2024, Chapman is celebrated for his dedication to value-driven service, his passion for refining ITSM practices, and his commitment to building strong, genuine relationships across teams. He’s known not just for […]
IT Launches Live Chat Support for WashU Community
On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]
WashU IT enhances customer experience with new phone system implementation
On August 1, WashU IT successfully implemented a new phone system that enhances the customer experience for both the Network Operations Command Center (314-935-7048) and the Service Desk (314-933-3333). For the Network Operations Command Center, callers now encounter new call selection options with the added ability to speak their selections.: 1 – Major Incident 2 […]
ONE.WUSTL Has New User Interface
WashU IT has launched a new user interface for the ONE.WUSTL single-sign-on portal. With more than 250 tasks available, the portal gives the WashU community a quick and easy shortcut to services and systems such as WebSTAC, Canvas, Workday, Box, Outlook, and more from a single source, eliminating the time spent searching through browser bookmarks or attempting to […]