I ordered a new computer, but during the install it was discovered that it is not compatible with my current monitor and/or accessories. What do I do now?
We live in an environment where IT technology can change very rapidly. It is often discovered that new equipment is not compatible with existing or older equipment. The IT Depot keeps several types of accessories and adapters in stock that may be able to bridge this compatibility gap or upgrade the rest of your existing equipment. The Deskside Technician should be able to assist you with understanding what is needed to make your new equipment compatible. It can then be ordered through the ServiceNow catalog.
Return to Order a New Computer, Accessories, or Hardware Move.
Order a New Computer, Accessories, or Hardware Move FAQs
A custom order was placed for me. Is there any way to check on the status of this order?
You can view the status of your request as it progresses through the Service Now request. If…
Are the 24” Standard Monitors listed on the ordering form Epic compliant?
Yes, the 24” Standard Monitors in IT Depot stock are all Epic compliant.
Can I request a custom order for a device that is not Dell or Apple?
Yes. However, due to our single-source purchasing agreement, there must be a business…
How do you come up with the selections that are available to purchase from IT Depot stock?
The IT Depot analyzes all computer equipment purchased by WashU from Dell and Apple…
How does billing for custom orders differ from standard orders coming from IT Depot stock?
Standard Orders coming from Depot Stock: After Checkout, the items and price will be sent…
I found a Dell or Apple device on sale that is cheaper than what is available through the IT Depot. Is it okay to order what I found instead?
Typically cheaper means you are also giving up performance and security. It also may not be
I need something other than what is listed on the ServiceNow catalog, what do I do?
There is an option to select “Custom Client Hardware and Software” in the ServiceNow catalog…
I ordered a new computer, but during the install it was discovered that it is not compatible with my current monitor and/or accessories. What do I do now?
We live in an environment where IT technology can change very rapidly. It is often…
I would like to know additional information about the equipment that is available to select. Who do I talk to?
Please contact the WashU IT Depot team at itdepot@wustl.edu.
If I order a stock item listed in the ServiceNow catalog, how long will it take to receive it?
The IT Depot typically fulfills requests within 1-3 business days after the order has been…
If I order an item that is a custom order, how long will it take to receive it?
After your department approves the request, fulfillment times vary based upon the vendor…
Is there a warranty that comes with equipment from the IT Depot?
All standard Dell laptops and desktops are purchased with a standard 5-year warranty…
What if I need assistance completing the ordering form?
Please call the Service Desk at 314-933-3333 and they will assist you.
What if I need to contact the IT Depot directly?
For questions directed to the IT Depot, please email ITDepot@wustl.edu
What if I want a different warranty type or length?
The IT Depot can assist with creating a custom order with a different warranty type/length…
When I go to Dell/Apple through Marketplace and build a comparable computer to those listed as being available through the ServiceNow catalog, I noticed that the prices are different. Why?
Several factors can affect the final price. However, equipment from IT Depot stock is usually…
Where does the IT Depot deliver the equipment that is requested?
Almost all orders are delivered to a local tech hub. A Field Tech will contact the customer to…
Will the selections available change?
Yes. As technology and the WashU environment changes, so will the selections. The IT Depot…