Where does the IT Depot deliver the equipment that is requested?
Almost all orders are delivered to a local tech hub. A Field Tech will contact the customer to schedule an appointment for installation. The Field Tech will bring the equipment with them during the installation appointment.
There are certain situations that require delivery of orders to fall outside of this process for each campus. Some examples include outlying buildings/clinics in which the Depot or a courier will deliver the items directly to the customer. A local Field Tech will be made aware of the delivery and coordinate with the customer to schedule and installation appointment.
UPS Ground delivery to customer homes is available when requested, and a shipping charge will be added to the item in ServiceNow.
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