How can I upgrade my Zoom app?

As of Friday, April 10, 2020, all managed Windows computers’ Zoom app will be enabled for auto-upgrading. The next time users open their Zoom app they will be prompted to upgrade and should accept the change. Note that your computer must be restarted for this setting to take effect. This upgrade will ensure that any security changes to the Zoom app will be applied directly and quickly from Zoom.

Important changes and enhancements from this upgrade include:

  • Remove the meeting ID from the title bar. The meeting ID will no longer be displayed in the title bar of the Zoom meeting window. The meeting ID can be found by clicking on the info icon at the top left of the client window or by clicking Participants, then Invite.
  • Invite button under Participants. The button to invite others to join your Zoom meeting is now available at the bottom of the Participants panel.
  • Local file transfer in meeting chat. The feature file transfer in meeting chat has been re-enabled. Third-party file transfers and sharing clickable links are still disabled.
  • Security icon in host’s meeting controls. The meeting host will now have a Security icon in their meeting controls, which combines all of Zoom’s existing in-meeting security controls into one place. This includes locking the meeting, enabling Waiting Room, and more. Users can also now enable Waiting Room in a meeting, even if the feature was turned off before the start of the meeting.

Zoom FAQ

If you are struggling with an issue not featured here, the answers to most commonly asked questions, including ones not listed below, can be found in our Zoom Cheatsheet (PDF).

Zoom How To Page
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How can I lock a meeting?

Meetings can be locked, which prevents other participants from joining the meeting in progress. You can learn more about locking meetings and managing participants here.

How can I upgrade my Zoom app?

As of Friday, April 10, 2020, all managed Windows computers’ Zoom app will be enabled for auto-upgrading. The next time users…

How do I add an attendee as an alternate host?

The alternative host option allows you to schedule meetings and designate another licensed user on the same account to…

How do I get the Outlook plug-in for Zoom?

  1. Download the Zoom Microsoft Outlook Plugin MSI file from the Zoom Download Center…

How do I get webinar capabilities for more than 300 attendees?

Those seeking to host meetings with more than 300 attendees, may purchase…

How do I get Zoom working on my Apple device?

Zoom set-up on Apple devices is different than set-up for devices running Windows…

How often does the Zoom app update?

WashU IT will be pushing out new app versions to all users quarterly. In the past, these updates were made semi-annually. With more frequent updates, you can rest assured that your Zoom calls have the most recent improvements in security and efficiency.

How to use a Zoom Room

The Zoom room guide contains information on inviting a Zoom room to your meeting, joining a Microsoft Teams meeting from a Zoom Room, starting an on-demand meeting from a Zoom Room, and more.

I am in WUSTL HIPAA Zoom and should not be. What should I do?

If your HR file is tagged that you may handle protected health information (PHI),…

Is closed captioning available for Zoom?

Yes! You can get started on closed captioning here.

Is live transcription/closed captioning available?

HIPAA Zoom accounts can now enable live transcription to provide closed captioning to any meeting automatically. Meeting hosts can turn this option on by clicking ‘Live Transcript’ while in the meeting.

Should I use Zoom through remote desktop?

While you can use Zoom through your remote desktop, you may run into network issues…

What countries are restricted from using Zoom?

Users in certain countries or regions are unable to access Zoom for regulatory reasons…

Why have I not received my Zoom confirmation email yet?

Currently, there is a delay in receiving confirmation emails,…

Why is my account ‘basic’ with a 40 minute time limit?

WashU has a managed domain that requires using your Single Sign On (SSO, WUSTL Key). Go to https://gozoom.wustl.edu and…

Will I still have access to my WUSTL Zoom account after I graduate?

WashU’s contract with Zoom is specifically for current students, faculty, and staff…