Zoom

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A new version of the Zoom app is currently being pushed out to all WashU IT managed computers through the first week in September. If any issues arise, please contact the WashU IT Service Desk ithelp@wustl.edu or at (314) 933-3333.

Zoom Meeting Security Best Practices

Our comprehensive guide to Zoom best practices will ensure your meetings are both efficient and secure.

Zoom Usage Hints and Tips

Looking for ways to improve your video conferencing experience? Here a few hints and tips to having a successful Zoom video conference!

Stable network connection
  • Each participant is joining a virtual room where the meeting is taking place. Your device (computer, tablet, smart phone, etc…) has to transmit and receive live audio, screen sharing and video in most video conferencing. The stronger and more stable your connection to the meeting, the better the experience.
  • Ethernet (hardwired internet connection) – use an Ethernet cable if possible; wifi could add to an unstable connection, especially if using live video.
  • Smart Phone – to increase stability of the session, it is best to not use live video if using a smart phone.
  • View Wireless (WiFi) Connection Issues for more information on wireless connectivity and network instability issues while using Zoom.
Bandwidth
  • If you have bandwidth issues, audio should be the highest priority and also uses the least amount of bandwidth.
  • Shared content is next in priority after audio. It requires more bandwidth but is normally very important for collaboration.
  • Live video takes the most bandwidth and should only be used as necessary.
Sound

Wear headphones if possible. Zoom does audio processing to reduce background noise so wearing reduces the work it has to do.

Light
  • More light in the room is normally better for webcams.
  • Direction of the light can make your face look different.

Zoom FAQ

If you are struggling with an issue not featured here, the answers to most commonly asked questions, including ones not listed below, can be found in our Zoom Cheatsheet.

WashU IT Zoom Support

If you are struggling with issues related to Zoom, please contact WashU IT’s helpdesk at ithelp@wustl.edu or (314) 933-3333

Training Opportunities

Looking for training opportunities? Zoom hosts a number of free, live webinar training sessions! Find the one that’s best for you.

Logging In Using the Zoom Desktop App

For those logging in to the Zoom desktop app for the first time, follow the instructions below.

After clicking on the app, the initial log-in screen will appear as pictured below. Select “sign in with SSO” on the righthand side of the screen and proceed to the next step.

Zoom SSO Screenshot 1

After selecting “log in with SSO,” you will be prompted to enter a domain name. Enter “wustl” as the domain name and select continue.

Zoom SSO Screenshot 2

**NOTE: Certain individuals requiring HIPAA compliance will be asked to upgrade to a WustlHIPAA Zoom account. Individuals belonging to this group should be prompted during sign-in and again via email.

You should now be signed in to your WashU Zoom account.

Resources


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