As part of our Privileged Access Management (PAM) cybersecurity strategy, WashU IT is implementing CyberArk, a patented vault technology used for managing and recording both credential storage and remote desktop access. As part of this plan, WashU IT will migrate its Identity Access Management (IAM) security tool from PMGuard to CyberArk. PMGuard will then be […]
Category: News & Events
WashU IT Enterprise Applications Announces New Interim Leader
Craig Named Interim Executive Director of Enterprise Applications for WashU IT I would like to take this opportunity to make you aware of an interim change in our WashU IT Enterprise Applications (EA) structure. I’m excited to share that effective immediately, Mark Craig has assumed the role of Interim Executive Director of EA reporting directly […]
Walter Named New DCIO/AVC for Research, Clinical, and Medical Education Technologies
Following a nationwide search, WashU IT’s Amy Walter has been named Deputy Chief Information Officer and Associate Vice Chancellor for Research, Clinical and Medical Education Technologies. She assumed the responsibilities of the inaugural position Feb. 1. Selected for the role following a national search, Walter will continue working closely with Jessie Minton, Vice Chancellor for […]
What’s Happening in EUS: Systems and Procedures Changing Name to Systems Support
Effective Monday, February 13th, WashU IT Systems and Procedures will be renamed to WashU IT Systems Support. “The name WashU IT Systems Support better aligns with the specialized phone support we provide for applications such as Workday, ADIS, RMS, and Learn@Work,” says Lisa Jordan, Assistant Director End User Services, Service Desk. Systems Support’s functions will remain […]
What’s Happening in EUS: In the WashU IT QA Lab – Windows 11
The WashU IT Quality Assurance Lab (QA) has begun testing Windows 11 and task sequence 2.2. The new task sequence will give techs the choice to install Windows 11 or Windows 10, since not all computers will be capable of running Windows 11. To ensure computers, software, and policies work as expected, new operating systems […]
What’s Happening in EUS: Customer Relationship Manager: The Voice of The Customer
Submitted by Thomas Walker We are your Customer Relationship Manager. Think of us as a partner, as our focus is building relationships and effective communications that enable you to better leverage information and technology in support of your individual missions. We work to bridge the gap between the customer and IT by being the voice […]
Message from Jessie Minton, Vice Chancellor & Chief Information Officer
Now that Thanksgiving is behind us, and December holidays and festivities are on the horizon, it is the perfect time to reflect on our journey during the last 12 months. I would like to express how proud I am to be part of an organization that cares about our community and the people in it. […]
“A Note from the Director of Danforth Deskside:” David Leisure – IT Service Delivery Owner, WashU Danforth Campus
There is no longer a need to visit the Apple store to talk to a genius. We can send one to you. Having the right people to meet our campus needs, and other measures taken during the last several years have led to an evolution in the support we deliver. A statement I used to […]
Enterprise Applications (EA): Accomplishments – October 2022
Submitted by Ramalakshmi Gopalakrishnan Domain Project Title Project Summary Project Team Implementation Date Student EA-T3- EA-9191 – Student Affairs: Presence.io WUGO Replacement – EMS Integration The integration between WUGO and EMS sends Student Group membership information from Presence, the new vendor for the Washington University Group Organizer (WUGO) system, and EMS (Reserve-A-Space) the main room […]
November 2: Changes when calling the Service Desk, Workday Support Line, Systems and Procedures, and Campus Operator
WashU IT is implementing a new phone system for some support groups on November 2, 2022, at 8 p.m. CST. There is no outage expected during the implementation. The new phone system, Five9, allows us to implement features that are beneficial to our customers. When you call the Service Desk (314-933-3333), Workday Support Line (314-935-WDAY), Systems and Procedures […]