WashU ChatGPT now Ask WashU WashU ChatGPT, the first generative AI tool offered by WashU, is now Ask WashU. Ask WashU is the next generation of WashU ChatGPT, offering more robust generative AI capabilities. This private, university protected version of an AI question-and-answer tool runs inside WashU’s controlled environment, ensuring that anything users type stays within university systems and is not shared externally or […]
Category: IT Staff News
Updated WashU IT website scheduled for launch on June 15
WashU IT will launch an updated website designed to better serve the university community on June 15. The updated site will make it easier to find information, access support resources, and navigate with confidence. The new site design will provide an improved customer experience and align more closely with WashU’s brand and digital standards. “Our goal was to create a website experience that feels […]
AI tools help doctors spend more time with patients
At BJC HealthCare and the WashU School of Medicine, AI is changing what a typical day looks like for doctors, nurses and care teams. The goal is simple: less time on the computer; more time with patients. Leaders from the Epic1 team, which manages the shared BJC/WashU Epic electronic medical record system, recently shared how […]
WashU IT Focus Groups to meet soon for Employee Engagement effort
WashU IT is continuing its commitment to strengthening employee engagement, with upcoming focus groups designed to ensure employee voices help shape the future of our organization. Later this month, two focus groups—one for managers and one for employees—will meet with Sparck, a third-party partner specializing in employee engagement. These sessions will build on the feedback […]
Using Teams with both WashU and BJC accounts: Accessing resources
For employees with both WashU and BJC credentials, it is important to be logged in with the correct account to access the necessary content—especially in Microsoft Teams and related tools like SharePoint. To access WashU resources (such as Teams, SharePoint sites, or other Microsoft content shared to an @wustl.edu address), employees must be logged in with their WashU key account […]
Roundtables renew WashU IT Service Excellence
WashU IT’s Service Management Office is launching a new monthly ITSM Roundtable series designed to strengthen service excellence across the university. A calendar invitation has already been shared; be sure to check your inbox and save the dates. These monthly meetings will be held the fourth Friday of each month and will last 30 minutes. Each round […]
AI at the point of care: How Epic-enabled tools are reshaping clinical workflows
AI is rapidly changing clinical infrastructure across BJC HealthCare and the WashU School of Medicine. A recent presentation explained how the behind-the-scenes work of IT teams is making these changes happen seamlessly, reliably and securely. During the March IT All Hands meeting, Richard Biehl and Michael Kriemelman, Senior Directors of Application and Product Delivery, delivered an exciting presentation on how a growing suite of AI-enabled tools embedded directly into […]
ImpacT Spotlight: WashU IT EUS Software Operations Team recognized for improving customer experience
Nominated for a prestigious WashU IT ImpacT award, members of the Software Operations Team in End User Services (EUS) have been recognized by a peer for streamlining and improving the customer’s experience during the software renewal process. Individuals are nominated by their peers for an ImpacT award for a number of reasons, including: Regardless of title, those nominated are seen as leaders due to […]
Celebrating Excellence: Bob Martin recognized with WashU IT 2025 Person of ImpacT Award
IT Service Management Analyst I Bob Martin has been selected as the 2025 WashU IT Person of ImpacT Award winner. This prestigious award honors individuals who exemplify the IT strategic plan, ImpacT. Since the launch of the plan in March 2023, individuals have been nominated by their peers, coworkers and managers. They are recognized for […]
FY26 Goals in Action: Mid-Year Progress Across WashU IT
As the fiscal year progresses, WashU IT continues to make strong progress across a broad set of strategic efforts related to the FY26 Goals. While many initiatives are advancing simultaneously across the organization, several areas stand out for the significant momentum and impact demonstrated so far. Together, these accomplishments reflect not only technological progress, but […]