Author: Brian

Shared Infrastructure Accomplishments -February 2022

Submitted by David Sterling Accomplishment Impact Collaborating with ITSS for endpoint build/testing for new Welcome project which is customer facing The EPIC Welcome project is a collaboration with ITSS and EPIC teams to plan and configure a patient use device for self check-in. These will be utilized in various clinical departments Met with InstantInfo Systems […]

WashU Transforms Digital Space with DocuSign

Washington University in St. Louis has integrated DocuSign, the global leader in electronic signatures and agreements. From financial aid applications to staff hiring, paper-based systems of agreement can slow down most aspects of campus life. The time and costs involved with these processes aren’t always obvious, but they can be substantial. Following the launch of […]

Introducing the IT Organizational Change Management (OCM) Team

The Portfolio and Project Management Office (PPMO) at Washington University in St. Louis is improving customer support. The Performance Support and Communications team has reorganized and rebranded as the IT Organizational Change Management Team (OCM). The Team’s mission is to support the people side of change within the organization. As a part of this initiative, […]

Learning with DocuSign: Voiding Envelopes

Voiding Envelopes in DocuSign DocuSign is helping Washington University transform its digital environment and eSignature space. We use DocuSign to streamline our processes, streamline our workflows, and connect across campuses. DocuSign eSignatures are not always completed, so we may need to void (cancel) an envelope and send a new one. By voiding an envelope, the […]

DocuSign Advances WashU Campuses with #1 eSignature Solution

Does your department or group use written agreements that require ink-on-paper signatures with a printing, faxing, scanning, and emailing process? Washington University in Saint Louis uses DocuSign to automate and manage documents that require signatures. With DocuSign, faculty, staff, and students at WashU can easily collect eSignatures on documents sent to collaborators and colleagues on […]

Shared IT Services Transforms WashU Campuses in 2021

The Shared Information Technology Services (SITS) Program was designed to rebalance the Information Technology (IT) delivery model at Washington University in St. Louis by establishing a shared infrastructure and end-user computing platform that enables seamless sharing of information and positions the University for strategic advancement. In January 2015, the Shared IT Services Program launched with […]

Password Reset Self-Service Campaign

On Wednesday, April 28th, mass communications were sent to over 1,300 WashU IT customers to provide instruction on using self-service options for WUSTL key password resets. This target group had called in to the Service Desk since January 2021 for a password reset. Since January, the Service Desk has received between 500-800 calls each month […]

WashU IT Files Spring Cleaning with Box

Box is the cloud-based storage solution that allows you to share files with people inside and outside of Washington University. WashU and Box.net have partnered to provide service that meets common higher education security and regulatory requirements. All current WashU IT users have access to the Box platform. WashU IT encourages users to back-up and transfer […]

Shared IT Services: A Year in Review

The Shared IT Services (SITS) program continues to move forward. Unit migrations to SITS remain a top priority of the Office of the Chief Information Officer and Vice Chancellor of IT at Washington University in St. Louis. Amidst the changing environment and operations throughout the year, SITS has adapted its approach to move forward with […]