Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team. Fostering a Collaborative Environment […]
Author: Brian
WashU IT Launches Live Chat for Enhanced Support
On November 18, WashU IT successfully introduced live chat support for the entire university community through the WashU Service Desk Portal. The new feature provides the university community with a flexible and convenient way to seek assistance, complementing the existing options of email, phone and self-service. The solution also streamlines how WashU IT teams interact with […]
Network Modernization, Holiday donation and engagement drive, and more were the focus of November IT All Hands
The November IT All Hands meeting took place on Wednesday, Nov. 20, from 3–4 p.m. CT, featuring updates on Network Modernization, WashU IT’s holiday donation and engagement drive, and more. An Equity, Diversity and Inclusion Spotlight kicked off the meeting, which drew a crowd of more than 430. A brief introduction was provided by Chief […]
WashU IT’s Winter Celebration highlights and United Way 100 Neediest Cases campaign and engagement activity drive update
More than 350 employees gathered last week for the annual Winter Celebration at Top Golf at Midtown. CIO Jessie Minton thanked the team for its dedication and institutional impact throughout the year. Donations were collected on-site for the annual United Way 100 Neediest Cases campaign. While the campaign is coming to a close, there are […]
Eligible employees have until Friday to choose 2025 WashU health and insurance benefits
Open enrollment for WashU health and insurance benefits runs through Friday, November 15. Now is the time to enroll or make changes to your current plans through Workday. Selected coverage will take effect Jan. 1, 2025. During open enrollment, employees should review their health, vision, dental and life insurance options, verify eligibility for any dependents, […]
Network Modernization, Holiday donation and engagement drive, and more are focus of November IT All Hands
A Network Modernization update, news about WashU IT’s holiday donation and engagement drive, and more are the focus of this month’s IT All Hands meeting, which is set to take place from 3-4 pm CT Wednesday, Nov. 20. The first item on the agenda will be a report from David Gomez, IT Learning and Development […]
Introducing Karen Schilli as the New Director of IT Governance, Portfolio, Capacity & Demand Management at WashU IT
As the new Director of IT Governance, Portfolio, and Capacity and Demand Management, Karen Schilli brings a wealth of experience and a deep understanding of WashU’s unique IT landscape. In her new role, she will lead key initiatives in IT governance, strategic portfolio alignment, and capacity planning across our organization. This critical role places Schilli […]
Curating, organizing, viewing and sharing is easier with Box Hubs
On November 12th, WashU IT launched Box Hubs. The Box Hubs content portal allows you to curate, organize, view, and share content internally and externally. With Box Hubs, you can: Use Box Hub’s three models to make your collaborations easier and more efficient.
WashU School of Medicine hybrid and on-site employees have until Nov. 18 to comply with flu shot policy
Don’t ignore those daily Workday reminders to get your annual flu shot. All employees working on or visiting the WashU School of Medicine campus have until 5 pm Monday, Nov. 18 to comply with the university’s mandatory flu vaccination policy. Proof of vaccination is required and must be uploaded in Workday. While the vaccine is […]
WashU IT Cultural Norms are now the norm – ask your manager if you have questions
Cameras are on. Out of office messages are in place. Work hours are shared. WashU IT’s Cultural Norms are now in place. If you have not yet adopted these norms, or if you have questions, refer to the WashU IT Cultural Norms that were shared with teams in numerous ways in September and October. If […]