WashU IT has implemented DocuSign for SharePoint Online. SharePoint site admins or owners will have to install DocuSign for SharePoint Online before site collaborators can sign and send documents for signature. Completed agreements can be stored and managed in the SharePoint document library. Additional Quick Guides on sending documents, sending with templates, and advanced settings can […]
Author: Allison
May 26: Office 365 Security Enhancements
Washington University Information Technology is implementing security enhancements for students, faculty, and staff in Office 365, on May 26, at 5:30 p.m. CST. The security enhancements through Microsoft 365 Defender will prevent and mitigate security risks for the university. The enhancements include “safe links” and “safe attachments.” These changes will not be retroactive; you will […]
December 11: ServiceNow (wustl.service-now.com) Portal Update
Washington University Information Technology updated the ServiceNow self-service portal on Saturday, December 11, 9 p.m. – 11 p.m. Please note that this update does not apply to the legacy ServiceNow (wusm.service-now.com). The update brings more functionality to the portal landing page for users to conveniently navigate to their desired content. Requests for services and equipment, reported […]
Saving Your Files for Future Use
If you’re saving files to your computer or using your email inbox as a file archive, we encourage you to leverage the storage solutions offered at WashU. We have solutions, such as Box, OneDrive, Teams, and network files shares. To learn more about our file storage solutions, visit the WashU IT File Shares & Storage […]
July 1: ServiceNow Platform Change
On July 1, there will be numerous changes to the ServiceNow platform (wustl.service-now.com) for ITIL users. These changes will provide more functionality and streamline workflows. The changes are outlined in the sections below. Task (SCTASK) Records and Request Item (RITM) Records Email Functionality SCTASK records and RITM records will have full email functionality. Emails sent or […]
February 23: ITIL V4 Foundation Training & Exam Update
ITIL v4 Foundation Training We recently sent a survey to WashU IT employees who have not completed the ITIL v4 Foundation training to assist us with aligning our future training offerings with employees’ availability. Once a schedule is determined, we will send an update to resource managers and email the employees who have not completed […]
February 5: ServiceNow Problem Management Module Launched
On February 5, 2021, Washington University Information Technology launched the Problem Management module in the ServiceNow for IT support and services (wustl.service-now.com). The Problem Management module manages the lifecycle of problems (the cause or potential cause of one or more incidents), focusing on finding permanent solutions. ServiceNow general users are not affected by this change. ITIL […]
ITIL v4 Foundation Certification Exam
If you completed a 2-day or 3-day ITIL v4 Foundation training class, you are eligible for the WashU IT-funded ITIL v4 Foundation certification exam. We encourage you to take advantage of this opportunity to obtain the certification if you have not done so. Our exam vouchers will expire on February 24, 2021. If you intend […]
Tips: ServiceNow Portal for IT Support & Services
The intuitive and user-friendly ServiceNow self-service portal (wustl.service-now.com) enables you to request IT services and equipment, search for IT solutions, and report IT issues. Additionally, you can easily track the status of your requests and reported IT issues, and send messages to technicians assigned to your requests and reported IT issues. Read below for tips […]
June 16 – ITIL v4 Foundation Training Reminder
As a reminder, WashU IT staff will attend IT Service Management training to improve our service delivery. Contractors/Student Workers Contractors and student workers should watch the 40-minute LinkedIn Learning ITIL Foundation 4 First Look video. Employees Employees are required to complete a 2-day ITIL v4 Foundation course and then take the WashU IT-funded certification exam. […]