Training: ServiceNow Requests and Incidents for ITIL Users

welcome screen of the Service Requests & Incidents for ITIL users training

Using ServiceNow as designed enhances our ability to deliver service to customers, track our work, and measure our performance.  The proper classification of work as Requests or Incidents is an important distinction and element of ServiceNow design. If you are a ServiceNow ITIL user who submits Requests and Incidents or you are interested in learning […]

Tips: ServiceNow Portal for IT Support & Services

ServiceNow Portal Landing Page

The intuitive and user-friendly ServiceNow self-service portal (wustl.service-now.com) enables you to request IT services and equipment, search for IT solutions, and report IT issues. Additionally, you can easily track the status of your requests and reported IT issues, and send messages to technicians assigned to your requests and reported IT issues. Read below for tips […]

ITIL V4 Foundation Training

As a reminder, WashU IT staff will complete ITIL V4 Foundation training to improve our service delivery. Contractors/Student Workers Contractors and student workers should watch the 40-minute LinkedIn Learning ITIL Foundation 4 First Look video. Employees Employees are required to complete a 2-day ITIL v4 Foundation training course. The WashU IT-funded certification exam is optional unless required […]

June 16 – ITIL v4 Foundation Training Reminder

As a reminder, WashU IT staff will attend IT Service Management training to improve our service delivery. Contractors/Student Workers Contractors and student workers should watch the 40-minute LinkedIn Learning ITIL Foundation 4 First Look video. Employees Employees are required to complete a 2-day ITIL v4 Foundation course and then take the WashU IT-funded certification exam. […]

June 1: ServiceNow for IT Support & Services Launched

On June 1, the new ServiceNow for IT support & services launched. Visit wustl.service-now.com to request IT services or equipment, search for IT solutions, and report IT issues. Please note the following will remain in the legacy instance of ServiceNow at wusm.service-now.com: WUSM Facilities requests Shared Business Services Hub requests HR Benefits for internal work […]

May 19 Update: ServiceNow Preparations & Expectations

The new ServiceNow for IT support is set to launch on June 1, 2020. Go to the new ServiceNow at wustl.service-now.com to request IT services or equipment, search for IT solutions, and report IT issues. Please note the following will remain in the legacy instance of ServiceNow at wusm.service-now.com: WUSM Facilities requests Shared Business Services […]

June 1: The New ServiceNow (WashU IT self-service portal) Launch

To help improve customer service, WashU IT is launching a new version of ServiceNow for IT support on June 1, 2020. This ServiceNow will be accessible across computers, tablets, and cell phones, allowing users to request IT services or items, search for IT solutions, and report IT issues. Learn about what will change when the […]

ServiceNow Project – New Launch Date: June 1, 2020

We are pleased to announce the new ServiceNow platform will launch on June 1, 2020. If the university were to resume normal operations at that time, we have a contingency plan to postpone the launch by two weeks to allow for staff and support teams to return to the office. We have two upcoming Q&A […]

March 13 Update: Postponed Launch of the New ServiceNow

To avoid further distraction while the university prepares on account of the coronavirus (COVID-19), we are postponing the launch of the new ServiceNow (WashU IT self-service portal) until further notice. For information about the ServiceNow Project, go to the ServiceNow Project page. Have questions? Email the ServiceNow Project Team.

March 9: ServiceNow Project Update

We have extended the go-live date of the new ServiceNow to March 30, 2020. The reason for the extension is to avoid conflicts with other implementations planned for the original go-live date. Updates End users (Users that access ServiceNow through the self-service Portal to submit requests for IT services and items, search for IT solutions, […]