May 26: Office 365 Security Enhancements

Washington University Information Technology is implementing security enhancements for students, faculty, and staff in Office 365, on May 26, at 5:30 p.m. CST. The security enhancements through Microsoft 365 Defender will prevent and mitigate security risks for the university. The enhancements include “safe links” and “safe attachments.” These changes will not be retroactive; you will […]

April 13: KnowledgeLake Quarterly Maintenance

The KnowledgeLake vendor will perform a quarterly update on April 13, 2022, which will cause KnowledgeLake to be unavailable between 7:00pm and 8:00pm. Additionally, we will deploy updated Desktop Scan Client software during the same maintenance window, April 13, between 7:00pm and 8:00pm. Please visit the KnowledgeLake Release Announcement information on the new features and bug fixes included in this release. Have questions? Email us We […]

December 11: ServiceNow ( Portal Update

Washington University Information Technology updated the ServiceNow self-service portal on Saturday, December 11, 9 p.m. – 11 p.m. Please note that this update does not apply to the legacy ServiceNow ( The update brings more functionality to the portal landing page for users to conveniently navigate to their desired content. Requests for services and equipment, reported […]

Saving Your Files for Future Use

If you’re saving files to your computer or using your email inbox as a file archive, we encourage you to leverage the storage solutions offered at WashU. We have solutions, such as Box, OneDrive, Teams, and network files shares. To learn more about our file storage solutions, visit the WashU IT File Shares & Storage […]

August 10: ITIL V4 Foundation Training Update

The next 2-day remote learning ITIL V4 Foundation class offered by our training provider, Stormwind Studios, is on August 30, 2021, 9:30 a.m. – 3:00 p.m. – August 31, 2021, 10:00 a.m. – 3:00 p.m. Additional classes may be offered this year. Please work with your resource manager to avoid staffing deficiencies. Contractors and student […]

July 1: ServiceNow Platform Change

On July 1, there will be numerous changes to the ServiceNow platform ( for ITIL users. These changes will provide more functionality and streamline workflows. The changes are outlined in the sections below. Task (SCTASK) Records and Request Item (RITM) Records Email Functionality SCTASK records and RITM records will have full email functionality. Emails sent or […]

May 4: ITIL V4 Foundation Training Update

The next 2-day ITIL V4 Foundation class offered by our training provider, Stormwind Studios, is on May 17, 2021, 9:30 a.m. – 3:00 p.m. – May 18, 2021, 10:00 a.m. – 3:00 p.m. We have 20 spots available for the remote-learning webinar. Additional classes may be offered this year. WashU IT employees are required to […]

February 23: ITIL V4 Foundation Training & Exam Update

ITIL v4 Foundation Training We recently sent a survey to WashU IT employees who have not completed the ITIL v4 Foundation training to assist us with aligning our future training offerings with employees’ availability. Once a schedule is determined, we will send an update to resource managers and email the employees who have not completed […]

February 5: ServiceNow Problem Management Module Launched

On February 5, 2021, Washington University Information Technology launched the Problem Management module in the ServiceNow for IT support and services ( The Problem Management module manages the lifecycle of problems (the cause or potential cause of one or more incidents), focusing on finding permanent solutions. ServiceNow general users are not affected by this change. ITIL […]

Final ITIL v4 Foundation Training Class for 2020

ITIL graphic with magnifying glass, graphs, monitor, checkmarks

We have one remaining ITIL v4 Foundation training class for the year. As a reminder, this training is required of all WashU IT employees. The 2-day class, consisting of watching a live webinar remotely, is on November 16, 9:30 a.m. – 3:00 p.m. – November 17, 10:00 a.m. – 3:00 p.m. The certification exam is optional unless required by […]