Welcome to the WashU IT Staff Space. You’ll find helpful information about WashU IT policies, processes, news, and more.
Staff Resources
Templates
Technical Change Management
Team At-a-Glance Documents
Team-focused IT at-a-glance documents offering information like an introduction for new IT staff, quick references about services each team provides, and background about how to request work.
Policies
Policies regarding attendance, employment of relatives, mileage reimbursement, travel, and mobile communications.
Staff News
Check out these travel safety tips for the holiday season
As the holiday travel season gets underway, it’s important to stay mindful of your personal and WashU-related information security. The Office of Information Security is here to help you prepare and protect your data while on the go. Traveling can pose unique security risks, but with a little advanced planning, you can minimize them. If […]
End User Experience (EUX): Leading a Customer Support Team – 4 Strategies for Successes
Submitted by Celeste Graham Leading a customer support team requires a unique blend of empathy, communication, and strategic thinking. This role is pivotal in ensuring customer satisfaction which directly impacts the End User Experience (EUX). In this article, we will share effective strategies I have learned for leading a customer-centric team. Fostering a Collaborative Environment […]
HIPAA, Epic, acronyms, and more; making communications clear
It’s not HIPPA (like a hippo), it’s HIPAA, which stands for the Health Insurance Portability and Accountability Act of 1996. Epic isn’t an acronym, and it’s not capitalized. Epic1 refers to our WashU and BJC team that supports the Epic application. EDRM could be Enterprise Data Reference Model or Electronic Discovery Reference Model. PT could […]
Staff Events
Share Your Story
A place for WashU IT Staff and Faculty to submit their stories, ideas, and accomplishments for consideration in WashU IT’s Weekly and Monthly Newsletters to the WashU Community.