The OCM Communications Team works with WashU IT Service Owners to communicate service incidents and promote the value of WashU IT services to the university community.

To request user communications about IT services, complete the Organizational Change Management Services form. Submit communication requests for planned changes to the Communications Team at least 10 business days prior to the first communication delivery.

IT Communications Guidelines and Templates

The OCM team should always be engaged for customer communications, and also manage many internal communications. If IT teams are delivering internal service communications on their own, they need to follow the guidelines in the Box folder below and may utilize the included templates.

Major Incidents

To initiate unplanned outage communications, follow the Major Incident process.