News & Events

As of last week, Custom Hardware Requests are submitted separately from Custom Software Requests in ServiceNow — and Custom Hardware Requests will trigger automatic email updates throughout the process.   Custom Hardware Requests are now submitted separately from Custom Software Requests in ServiceNow — and Custom Hardware Requests will trigger automatic email updates throughout the process.    […]

The WashU IT Organizational Change Management service request form has been revised to enhance the customer experience. The new OCM Service Request form is now available in ServiceNow.  Revising the form is one of several changes the IT OCM Team implemented during FY25 to better align with Prosci Change Management methodology. The new form streamlines […]

WashU IT’s Project Management Guide for Continuous Improvement Committee is recruiting new members. This is open to anyone supporting projects ​that would benefit from using the PM Guide (e.g. Project Managers, Business Analysts, etc.). The goal of the committee is to ensure the PM Guide remains effective, relevant, and aligned with both evolving project management practices […]

Capacity planning has been selected as a top priority for WashU IT in FY26. This vital process ensures that the right resources are available at the right times and enables teams to effectively support the organization’s evolving technology needs.   Planview, WashU IT’s capacity planning tool, allows teams to track and allocate resources efficiently and generate […]

Applications are more powerful—and more expensive—than ever. That is why WashU IT adopted Ardoq, an enterprise architecture platform that enables the visualization of IT systems from different angles.  Ardoq can be used to visualize IT systems from different angles—like individual applications, how they connect, their importance, and who manages them.  As departments adopt increasingly sophisticated […]