News & Events

IT in higher education doesn’t need to be complicated. The End User Experience (EUX) team helps cut through complexity, reduce friction, and deliver smarter, more user-focused services across campus. Whether launching a project, troubleshooting a process, or navigating change—EUX is the trusted guide for customers and serves the rest of WashU IT through transparent, collaborative […]

In January 2023, Washington University in St. Louis started the process to modernize how staff verify the animal census by pairing Radio-Frequency Identification (RFID)—a technology that uses electromagnetic fields to automatically identify and track tags attached to objects—with the Laboratory Animal Management and Protocol System (LAMPS). While LAMPS continues to determine the census based on cage […]

At WashU IT, effective communication is essential to the mission and delivering an excellent customer experience. To ensure messages are clear, consistent, and reach the right audiences without causing email fatigue, we have developed the Executive/Stakeholder Email Procedure, Executive Etiquette Best Practices, and Mass Email Policy for widely distributed emails from WashU IT.  Watch the […]

As of last week, Custom Hardware Requests are submitted separately from Custom Software Requests in ServiceNow — and Custom Hardware Requests will trigger automatic email updates throughout the process.   Custom Hardware Requests are now submitted separately from Custom Software Requests in ServiceNow — and Custom Hardware Requests will trigger automatic email updates throughout the process.    […]

The WashU IT Organizational Change Management service request form has been revised to enhance the customer experience. The new OCM Service Request form is now available in ServiceNow.  Revising the form is one of several changes the IT OCM Team implemented during FY25 to better align with Prosci Change Management methodology. The new form streamlines […]