Washington University Information Technology provides help through many methods, including How-To resources, troubleshooting articles in our Knowledge Base (requires WashU Key login), and contacting the IT support group assigned to your area.
Support
WashU IT Support: Our expert staff consists of trained Information Technology personnel and competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.
phone: (314) 933-3333 | email: ithelp@wustl.edu | web / chat: ServiceNow
Specialized Support
Knowledge Base
Our knowledge base contains thousands of articles containing troubleshooting guidance for common IT issues. Search key terms related to your problem to find solutions.
How To
Make the most of offerings and services from WashU Information Technology. WashU IT offers direction in the form of guides, FAQs and videos to help you work more efficiently.
Qualtrics
A research survey suite available for Washington University faculty and staff through a university-wide site license.
Research Infrastructure Services (RIS)
The RIS group curates a list of knowledge base (KB) articles which allows for self-support and faster resolution to common issues.
RightSourcing’s Magnit Platform
Wand, RightSourcing’s vendor management system (VMS) platform, enables hiring managers to recruit, interview, and manage their contingent workforce. magnit
ServiceNow
WashU IT uses the ServiceNow platform for its technology ticketing and IT asset management system.
ServiceNow Resources for Fulfillers
Process documents, quick guides, micro-learning videos and recorded training sessions for ServiceNow ITIL users and WashU IT service management processes
Shared Services: Basic IT Bundle for Schools & Departments
WashU Shared IT Services allow you to take advantage of all WashU has to offer.
Software for Faculty and Staff
There are different methods for acquiring software depending on if it is for a WashU or personal computer, and the software needed.
Software Options for Students
There are different options for getting software depending on the software needed and your field of study.
Telecommunication Services (Danforth)
Washington University IT VoIP (Voice over Internet Protocol) delivers voice communication over the internet.