Washington University Information Technology provides help through many methods, including How-To resources, troubleshooting articles in our Knowledge Base (requires WUSTL Key login), and contacting the IT support group assigned to your area.

Support

WashU IT Support

WashU IT Support: Our expert staff consists of trained Information Technology personnel and competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.

phone: (314) 933-3333 | email: ithelp@wustl.edu | web / chat: ServiceNow

Workday Website | (314) 935-WDAY (9329)

Meet Our Staff | What Happens When You Contact IT for Support

Specialized Support

Knowledge Base

Our knowledge base contains thousands of articles containing troubleshooting guidance for common IT issues. Search key terms related to your problem to find solutions.

How To

Make the most of offerings and services from WashU Information Technology. WashU IT offers direction in the form of guides, FAQs and videos to help you work more efficiently.

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RightSourcing’s Magnit Platform

Wand, RightSourcing’s vendor management system (VMS) platform, enables hiring managers to recruit, interview, and manage their contingent workforce. magnit

ServiceNow

ServiceNow

WashU IT uses the ServiceNow platform for its technology ticketing and IT asset management system.

ServiceNow Resources for Fulfillers

ServiceNow Resources for Fulfillers

Process documents, quick guides, micro-learning videos and recorded training sessions for ServiceNow ITIL users and WashU IT service management processes

Shared Services: Basic IT Bundle for Schools & Departments

Shared Services: Basic IT Bundle for Schools & Departments

WashU Shared IT Services allow you to take advantage of all WashU has to offer.

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Software for Faculty and Staff

There are different methods for acquiring software depending on if it is for a WashU or personal computer, and the software needed.

Software Options for Students

Software Options for Students

There are different options for getting software depending on the software needed and your field of study.

Telecommunication Services (Danforth)

Telecommunication Services (Danforth)

Washington University IT VoIP (Voice over Internet Protocol) delivers voice communication over the internet.

WashU 2FA How-To’s

WashU 2FA How-To’s

Enrollment Instructions for Washington University users.

WashU 2FA Frequently Asked Questions

WashU 2FA Frequently Asked Questions

WashU 2FA Frequently Asked Questions for Washington University users.