Shared Services: Basic IT Bundle for Schools & Departments

The following information about the Shared IT Services Program is available to help users troubleshoot issues from day one with training to get started, and supplemental videos, guides, and FAQs.

About Basic IT Bundle

What’s included in the Basic IT Bundle (PDF)?

For more detailed information about the BIT Bundle service, check out the full Service Level Expectation (PDF).


How do Shared IT Services benefit you as an IT customer?

  • Simple, easy to use service
  • Seamless access from anywhere at anytime
  • Consistent support and computing experience
  • Adherence to University security requirements and visibility into compliance
  • Documented Service Level Expectations and the ability to measure against them
  • Improved opportunities and tools for collaboration
  • Self-service tools to meet the need of independent users

Standard software included in the Basic IT Bundle

Your specialized software will also be supported.

For Windows users:

  • Windows 10 or Windows 7
  • Microsoft Office 2016
  • Internet Explorer 11 
  • Chrome
  • Adobe Reader
  • Alertus (University emergency notification application)
  • Anti-virus (Windows 10 Defender or Windows 7 SCEP)
  • Bitlocker (encryption)
  • Beyond Trust (Formerly Bomgar) Client (help desk remote support)
  • SCCM Software Center
  • Microsoft Teams

For Mac users:

  • Current Mac OS to Current Mac OS-2
  • Microsoft Office 2016
  • Alertus (University emergency notification application)
  • Apple Enterprise Connect
  • Apple HP Printer Drivers
  • Apple Xerox Printer Drivers
  • Beyond Trust (Formerly Bomgar) Client (help desk remote support)
  • Cisco FireAMP (anti-virus)
  • FileVault 2 Encryption
  • Microsoft Teams
Client Computing & Support

The Client Computing & Support service page provides foundational desktop management and support services for both Windows and Mac platforms.

Security & Privacy

One of the Basic IT Bundle benefits is adherence to University security requirements and visibility into compliance. Washington University’s Information Security Office and HIPAA Privacy Office work together to protect the privacy of our patients’ health information and the data of the WUSTL community.