Washington University Information Technology provides help through many methods, including How-To resources, troubleshooting articles in our Knowledge Base (requires WUSTL Key login), and contacting the IT support group assigned to your area.

Support

WashU IT Support

WashU IT Support: Our expert staff consists of trained Information Technology personnel and competent student technicians. If we cannot answer your question, we will route you to the appropriate department or person.

phone: (314) 933-3333 | email: ithelp@wustl.edu | web / chat: ServiceNow

Workday Website | (314) 935-WDAY (9329)

Meet Our Staff | What Happens When You Contact IT for Support

Specialized Support

Knowledge Base

Our knowledge base contains thousands of articles containing troubleshooting guidance for common IT issues. Search key terms related to your problem to find solutions.

How To

Make the most of offerings and services from WashU Information Technology. WashU IT offers direction in the form of guides, FAQs and videos to help you work more efficiently.

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MyReservations (Archibus)

MyReservations (Archibus)

Room and resource reservation system for Washington University Medical School Campus facilities.

Office 365 Use Guidelines

Office 365 Use Guidelines

Email Services Terms of Use Washington University in St. Louis (WUSTL) provides email…

ONE

ONE

ONE is a portal that connects you to systems and services across WashU.

OneDrive for Business

OneDrive for Business

OneDrive provides cloud file storage and collaboration for some Washington University users.

Order a New Computer, Accessories, or Hardware Move

Order a New Computer, Accessories, or Hardware Move

The WashU IT Depot team provides hardward for office work and work from home environments.

Planview Support Site

Planview Support Site

Planview manages programs, projects, and operations as a strategic portfolio to ensure alignment with university strategies and objectives.

Printing

Printing

Washington University offers printing capabilities for university users through Shared IT Services.

Qualtrics

Qualtrics

A research survey suite available for Washington University faculty and staff through a university-wide site license.

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Research Infrastructure Services (RIS)

The RIS group curates a list of knowledge base (KB) articles which allows for self-support and faster resolution to common issues.