Monday

Monday.com is a project-management and collaboration software that is used by various areas of the University, including Research and McKelvey School of Engineering. Below are the common functions and training provided to those staff for reference on how to complete common actions in Monday.com.

Projects: Plan, track, and manage any type of work with project management resources for your team.
Collaboration: Collaborate with your team through dashboards, notifications, and real-time chat.
Tasks: Create tasks to assign work and track progress on activities.

Restrictions

Monday.com is not approved for use with Personal Health Information (PHI). The software is strictly limited to purposes that support the mission of the university, including but not limited to academic and research purposes. Any user who violates this rule will have their account terminated.

Consider legal, regulatory, and university policy requirements when entering sensitive data into the application. If unsure whether or not your data is considered sensitive in nature, contact these departments for guidance.

HIPAA Privacy Office for Protected Health Information (HIPAA)
University Registrar for Protected Student Information (FERPA)
Information Security, including Personally Identifiable Information (PII)
Human Research Protection Office for the use of Monday.com in human research studies

Monday.com is limited to university related activities, such as academic teaching or research. The use of Monday.com for personal activities is prohibited.

Training

Self Service On-Demand Training

Platform demo (eLearning course)
Working with Monday.com (eLearning course)
Monday.com User Guide (user guide)

Support

For Monday.com, both vendor support and WashU IT support are available.

Vendor Support

Vendor support is available 24/7 by emailing support@monday.com.

You can also access knowledge base articles, community conversations, interactive courses, and technical documentation by navigating to the help section within the application. To do so, select the question mark symbol in the upper right-hand corner of the screen.

WashU IT Support /Access/ FAQs

Unsure if Monday.com is the right solution for your team? Request a 30-minute Monday.com consultation with WUIT Monday.com Support Team.
Monday.com FAQ Page: Find answers to the most commonly asked questions related to onboarding and system functionality.
Monday.com Access – New: Select this form to request a new individual to be added to a Monday.com Workspace.
Monday.com Fees and Rate s.
Monday.com Access – Modify/Remove: Select this form to request a modification of an existing user role or to remove an individual from the Monday.com application.
Monday.com Workspaces – New/Delete: Select this form to request a new workspace or to delete an existing workspace.
For all other requests/questions, please complete and submit a General Service Request form or email the IT Service Desk.